I had an experience with this company. Honestly, I wasn’t very happy with the service, but a girl named Clara assisted me very well over the phone. She made sure to follow up and call me as I requeste... See more
Company replied
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See what reviewers are saying
Applied for refund, for klm air ticket, but didn’t fill in details fully. In between all this I received an email from klm saying I,m not due for a refund due to exceptional circumstances. Had to send... See more
Company replied
Got a cancellation 2 days before a flight home from Nice by KLM and offered a later return by some 2 days with a 12 hour stop at Schipol, a totally unacceptable solution. We had to book to come h... See more
Company replied
My flight was cancelled when I was at the gate before boarding. I received a refund for my ticket, but I wasn't sure if it would be possible to claim my new hotel booking and transportation expenses t... See more
Company replied
Company details
Written by the company
If your flight has been delayed, cancelled or overbooked, you may be entitled to compensation. Many passengers lose money because airlines either reject claims or fail to inform you about your rights. Your right to compensation is guaranteed by EU Regulation 261/2004, and at Travelrefund we are on your side – we handle the entire process and we are specialists in securing the compensation you are entitled to. You save yourself the hassle and we follow your case all the way to the door. Check your case for free at www.travelrefund.com – it only takes a few minutes!
No Cure No Pay!
A fair solution when we provide your compensation.
At Travelrefund, we make it easy for you to get the compensation you are entitled to. We take care of the entire process, from initial contact to payout. No upfront payment, no hidden fees – just a fair solution where we only get something out of it if you do.
Start your case risk-free with Travelrefund!
Contact info
Ørestads Blvd. 73, 2300, Copenhagen, Denmark
- +45 82 82 85 85
- info@travelrefund.com
- travelrefund.com
3.3
Average
252 reviews
Replied to 90% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Travelrefund was supporting me since…
Travelrefund was supporting me since the beginning of my claim vs the air company. In the first istance the company did not answer . TravelRefund continue to claim and at the end they were able to succed in the request. They were working behind the "scenes" really very hard.
13 March 2024
Unprompted review
Reply from TravelRefund
Dear Roberto
Thank you for sharing your experience with TravelRefund. We're thrilled to hear that we were able to support you throughout your claim journey, especially when faced with challenges from the airline. It's rewarding to know that our dedication and perseverance paid off in the end.
We appreciate your acknowledgment of our efforts working behind the scenes. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. Thank you for choosing TravelRefund!
Best regards
Alma
Actually I would give zero
Actually I would give zero! stars. Using travelrefund.com to receive compensation from the airline didn't result in any progress. They keep sending messages that the airline didn*t respond...so nothing actually happens. In contrary..you give them personal information and they are not even able to maintain the data. Currently there was an email that they had an "IT breakdown" and your data...e-mail adress, contact information might have been accessed by some hackers!!!!!!!!!!!!!
What a dissapointment!!!!!!!!!!!
12 March 2024
Unprompted review
SCAM
Case T20616
It's been almost a year since I applied for compensation, and even though the company received money from the airline a long time ago, they still haven't paid me anything back.
Also, before applying, I asked if it was okay to fill out one application with my co-passenger even though we have separate booking numbers, and I received a positive answer. Guess what? After a year of waiting, they said I should file a separate claim and probably wait another year.
Customer support is terrible, and I barely get any answers. I do not recommend this company since I haven't even received my compensation.
7 March 2024
Unprompted review
I haven't used travelrefund but the bad…
I haven't used travelrefund but the bad reviews about lack of support are usually a red flag , typical for companies who write their own good reviews.
4 March 2024
Unprompted review
Reply from TravelRefund
Dear Os
While I appreciate your input, it seems there may have been a misunderstanding on how to address our company or express concern for our reviews. As you mentioned, you haven't actually used our service, so your review can never accurately reflect our company's performance. We take pride in our commitment to customer satisfaction and always strive to address any concerns promptly and effectively. Should you ever decide to utilize our services in the future, we'd be more than happy to assist you and demonstrate the high standard of support we provide to all passengers.
Best regards
Alma
Almost a year, no change
Almost a year, and all they did was send letters to the airline company (if what they said is even true, not like you get proof). This tells me that they're only willing to put in minimal effort. If that wins your money, great. If it doesn't, they won't bother pursuing the case at the court. It's actually infuriating that you can't even go to a different company, because if another company gets you a refund, Travelrefund will demand you pay for their share too. I really, really wish I didn't go with them. I will change the review if there's a positive update.
1 March 2024
Unprompted review
Reply from TravelRefund
Dear Furby
Thank you for your review.
Unfortunately we are unable to find you in our system based on the information we have from you and therefore we think, you might have reviewed the wrong company. You are more than welcome to call us or write us an email on info@travelrefund.com, then we will take a look at what we can do for you.
Best regards
Alma
Smooth and painless assistance!
Smooth and painless assistance! Excellent communications, updates throughout the process and a resolution to my liking was achieved! I recommend.
5 January 2024
Unprompted review
Reply from TravelRefund
Dear Lenko
Thank you for writing a review, this means a lot to us.
Thank you for your kind words and for choosing TravelRefund! We're thrilled to hear that your experience with us was seamless, from submitting your claim to receiving your compensation. Providing clear communication and efficient service is our priority, and we're delighted that we could meet your expectations.
Your recommendation means a lot to us, and we truly appreciate it. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. Safe travels, and thank you for spreading the word about TravelRefund!
Best regards,
Alma – TravelRefund🎄
Perfect
Excellent service. Firstly they provide you with information that the airlines try to keep from you, secondly they did exactly what they said they would and recovered the compensation I was due. Perfect service.
31 October 2023
Unprompted review
Reply from TravelRefund
Dear Brian
Thank you for your wonderful feedback! We're thrilled to hear that you found our service excellent and that we could provide you with valuable information. It's great to know that we delivered on our promises and successfully recovered the compensation you were due.
If you ever need assistance in the future or have any questions, please don't hesitate to reach out. Thank you for choosing our service!
Best Regards
Alma
Be patient
It takes some time as the airlines are not fond of cooperating but after few months the refund has been transferred. The biggest drawback is time and they take a fee for their service. I would recommend.
28 December 2023
Unprompted review
Reply from TravelRefund
Dear Jakub
Thank you for sharing your experience with us. We appreciate your understanding of the challenges in dealing with airlines and the time it takes to secure a refund and a compensation, but we never give up! Your recommendation means a lot to us.
We understand concerns about fees, and we strive to provide value for the service. We do a lot of research prior to drafting the claim and use a lot of ressources, to get the airline to pay, why we must take a fee. We have chosen to withdraw a fee from the compensation we get, rather than asking passengers to pay for our timely work, since we want to work for free until we get a resolution. We only take a fee if we are succesfull.
If there's anything else we can do for you or if you have further feedback, please feel free to reach out. We're here to assist you.
Best Regards
Alma
Travelrefund for the Win!
The website was easy to understand and follow the instrucitons, I was kept abreast of my claim throughout and I recevied a refund!
21 December 2023
Unprompted review
Reply from TravelRefund
Dear Anthony
We're delighted to hear that you found our website user-friendly and that the instructions were easy to follow. Keeping you informed throughout the claim process is a priority for us, and we're thrilled that it contributed to a positive experience. Most importantly, congratulations on receiving your refund!
If you ever need assistance in the future or have any questions, please feel free to reach out. Thank you for choosing us!
Best Regards
Alma
Useless service
After 1 year and a few months, with this company having a lot of back and forth, saying that they were pursuing my case they ended up closing it today saying simply that they cannot pursue this case further and therefore I will not receive any compensation from the airliner although I am 100% entitled to it. I will pursue my compensation with another company and I DO NOT RECOMMEND TRAVEL REFUND.
3 January 2024
Unprompted review
Reply from TravelRefund
Dear Jonas
We sincerely apologize for the challenges you faced and the frustration caused by the outcome. We understand the importance of timely and effective resolution, and we regret that we couldn't meet your expectations in this instance.
We make a legal evaluation for each claim and based on earlier cases and our experience, we are unable to lift the burden of proof in this case.
Your feedback is crucial to our improvement, and we'll review our processes to prevent similar experiences in the future.
Once again, we apologize for any inconvenience caused and appreciate your honest input.
Best Regards
Alma
Super efficient
25 November 2023
Unprompted review
Reply from TravelRefund
Dear Kosmas
Thank you for your succinct and positive feedback! We're thrilled to hear that you found our service super efficient. If you ever need assistance in the future or have any questions, please feel free to reach out. Your satisfaction is our priority!
Best Regards
Alma
It was a great experience as we finally…
It was a great experience as we finally receive monetary compensation for the plane company.
Travel refund is really reactive
The only thing is when I did the claim myself, the first offer of the plane company was higher than what we finally received.
29 December 2023
Unprompted review
Reply from TravelRefund
Dear Celine
Thank you for sharing your experience with Travel Refund.
We're delighted to hear that you received monetary compensation and that you found us to be really reactive. Your feedback is valuable, and we appreciate your honest input about the difference in the initial offer from the airline. The reason why you have received less than you might have expected, is because we take a fee for our help. Our businessmodel is this way, because we do not want to take a payment up front, but we want to show our worth and therefore only take payment if we are succesfull with getting your compensation.
We're committed to continuously improving our processes, and your insights help us in that journey. If there's anything else we can assist you with or if you have further feedback, please feel free to let us know.
Thank you for choosing Travel Refund!
Best Regards
Alma
Great communication
Travel Refund was recommended to me by my sister, they were fast in replies and efficient. I was informed of every action they took and they guided me through the process until I finally got my compensation.
21 December 2023
Unprompted review
Reply from TravelRefund
Dear Ivan
Thank you for choosing Travel Refund and for sharing your positive experience! We're thrilled that your sister recommended us to you and that you found our team to be fast, efficient, and informative throughout the process. Guiding you until you received your compensation is exactly what we aim for.
If you or your sister ever need assistance in the future, please don't hesitate to reach out. We appreciate your trust in us.
Best regards
Alma
This was a really amazing experience…
This was a really amazing experience that I have ever gotten, they did all the procedures themselves and sent me the money respectively.
28 December 2023
Unprompted review
Reply from TravelRefund
Dear Sreenu
We're thrilled to hear that your experience with us was truly amazing! Our team is dedicated to making the process as seamless as possible, and we're delighted that you found it hassle-free. Thank you for choosing us and for taking the time to share your positive feedback.
If you ever need assistance in the future or have any questions, feel free to reach out. We appreciate your trust in us.
Best regards
Alma
BIG NO NO!
This is usless company! 11 months couldn't close simple case worth 400€, They were illude me for 11 months where people from my flight got money after 2 weeks of the flight. Airline didnt want to pay me money sending me to my legal representative which was gues who: TRAVELREFUND. After releasing them from being my representative due to not being able to collect my money, I got my money from the airline after 2 weeks. This is a BIG NO NO! for this company. They blocked my oryginal email as well so I couldn't post my opinion about them.
22 February 2023
Reply from TravelRefund
Dear Piotr
Thank you for taking your time to make a review.
We take your feedback very serious and we have brought this to the right department, so we can prevent situations like these.
In some cases the airlines claim that we are not allowed to contact them, even though we have a valid Power of Attorney. What you must take into consideration is that the airlines are not always happy with the work we do and therefore they are often being unwilling and even non-cooperative. We also experience that the airlines drag the time and would rather lose money in a court case, than just aknowledging the passengers right to compensation and refunds.
We always do all we can to get your rights aknowledged and it is rarely, that a case is closed before 6 months. The airlines are bad at responding and have long paths to the correct department, which makes it harder for companies like us. Therefore we have the business model of no cure no pay, which puts us on the same side of the table, because we do not get paid before we get the compensation.
You expressed your unsatisfaction and was clear that you were unhappy with the way the airline had handled the claim. We as a company understand that we have to take the garbage for the airline not being cooperative and we do this gladly, when we choose to represent passengers in these fights.
We have never blocked your email and we are not capable of doing so, since the communication tools do not have this option.
We are happy that you got the compensation from the airline and we are saddened to see that our claims were not met by the airline, this happens sometimes.
We appreciate you taking the time to make a review, since we always do out utmost best to deliver a great service. We are also aware that not all passengers will be as happy with our services, despite our efficient and professional work.
Best regards
Alma
Excellent service
Excellent service, communication and execution. 100% satisfied. Well done guys!
Highly recommended! I have got my money back.
18 December 2023
Unprompted review
Reply from TravelRefund
Dear Vladan
Thank you for your glowing review! We're thrilled to hear that you are 100% satisfied with our service, communication, and execution. Getting your compensation is our ultimate goal, and we're delighted that we could achieve that for you.
Your recommendation means a lot to us. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Well done on your part as well, and thank you for choosing us!
Best regards
Alma
Unexpected surprise!
Unexpected surprise!
I was pessimistic about getting a refund but after ~2 months TravelRefund sent me an email confirming the amount i would get, and after a couple of days the payment was done, good job!
5 December 2023
Unprompted review
Reply from TravelRefund
Dear Max
Thank you for sharing your experience, and we're thrilled to have pleasantly surprised you with a quick and efficient refund and compensation process. Your feedback is appreciated, and we're delighted we could exceed your expectations.
If you ever need assistance in the future or have any questions, feel free to reach out. We appreciate your trust in TravelRefund!
Best regards
Alma
Would recommend
They delivered, they kept trying and eventually it worked, it was simple and easy. 100% would recommend
25 August 2023
Unprompted review
Reply from TravelRefund
Dear Oscar
Thank you for your kind words and for choosing our services! We're delighted to hear that our persistence paid off and we could successfully deliver the outcome you were seeking. Your recommendation means the world to us, and we appreciate your trust in our process.
If you ever need assistance in the future or have friends looking for similar services, we're here for you. Safe travels, and thank you for the recommendation!
Best Regards
Alma
easy to apply but takes long time
I like that they take care of everything, but it did take a lot of time to solve it (4 months)
14 December 2023
Unprompted review
Reply from TravelRefund
Dear Paloma
Thank you for taking the time to write a review.
When you file a claim with us, we firstly have to evaluate all the documents you provide, so we can draft a claim for the airline. The airline is then given a fair deadline to investigate the claim and then we hopefully receive an answer to the claim, within a couple of months the latest. We are persistent in getting your rights aknowledged and that is why we have established a firm procedure, so we are always on top with contacting the airline on your behalf if they do not react within the given timeline.
A normal timeframe in these cases can vary from 3 months to several years, depending on the situation and therefore we are rather proud of getting your entitled compensation in only 4 months.
We appreciate your feedback and hope that the airlines will soon tighten up their processes, so that all passengers can get a resolvesd case within 4 months.
Best Regards
Alma
Trustworthy and effective
TravelRefund did a great job, securing my compensation from an airline which was rather resistant in the matter. Two other companies which I tried before failed at that. TravelRefund also kept a good communication with me, sending messages at all the key steps of the process. I strongly recommend their services!
14 December 2023
Unprompted review
Reply from TravelRefund
Dear Piotr
Thank you for sharing your positive experience with TravelRefund! We're thrilled to have successfully secured your compensation from the resistant airline. Your satisfaction is our priority, and we're delighted that our communication and efforts stood out compared to other companies you've tried.
We appreciate your recommendation and look forward to assisting you or anyone you know in the future. If you have any further questions or need assistance, please don't hesitate to reach out.
Best Regards
Alma
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