I had an experience with this company. Honestly, I wasn’t very happy with the service, but a girl named Clara assisted me very well over the phone. She made sure to follow up and call me as I requeste... See more
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See what reviewers are saying
Applied for refund, for klm air ticket, but didn’t fill in details fully. In between all this I received an email from klm saying I,m not due for a refund due to exceptional circumstances. Had to send... See more
Company replied
Got a cancellation 2 days before a flight home from Nice by KLM and offered a later return by some 2 days with a 12 hour stop at Schipol, a totally unacceptable solution. We had to book to come h... See more
Company replied
My flight was cancelled when I was at the gate before boarding. I received a refund for my ticket, but I wasn't sure if it would be possible to claim my new hotel booking and transportation expenses t... See more
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Company details
Written by the company
If your flight has been delayed, cancelled or overbooked, you may be entitled to compensation. Many passengers lose money because airlines either reject claims or fail to inform you about your rights. Your right to compensation is guaranteed by EU Regulation 261/2004, and at Travelrefund we are on your side – we handle the entire process and we are specialists in securing the compensation you are entitled to. You save yourself the hassle and we follow your case all the way to the door. Check your case for free at www.travelrefund.com – it only takes a few minutes!
No Cure No Pay!
A fair solution when we provide your compensation.
At Travelrefund, we make it easy for you to get the compensation you are entitled to. We take care of the entire process, from initial contact to payout. No upfront payment, no hidden fees – just a fair solution where we only get something out of it if you do.
Start your case risk-free with Travelrefund!
Contact info
Ørestads Blvd. 73, 2300, Copenhagen, Denmark
- +45 82 82 85 85
- info@travelrefund.com
- travelrefund.com
3.3
Average
252 reviews
Replied to 90% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I definitely do not recommend it.
I applied to this company with great misfortune. When my flight was cancelled, I contacted a British Airways employee at the airport, and I was given a website of Travelrefund on a British Airways flyer and instructed to make a claim through this address. My understanding here was that it has been working as a customer service for British Airways already, as it was not acting like a different company. It is the first time that I had such an experience. Imagine that, you couldn't get on the plane and you enter your information into the address given to you without knowing what to do at the airport in a hurry.
Since I have not received any (positive) response or feedback from their side for a long time, I asked British Airways directly by myself to understand what should be done. They responded to my request and solved it after a short while. It happened in November but a few weeks ago I got an e-mail from Travelrefund that they want from me 75 EU as a compensation fee. Because they learned that I solved my problem myself with British Airways and according to their rules it couldn't be done and I didn't really know it. When I explained it them, they didn't believe me. They said if I didn't pay the fee they would give it to the deb collector. What will I pay 75 EU for and how was this amount determined? I don't think anyone would want to work with such a company that doesn't understand people and will leave you in debt for an incomplete service and an unresolved case.
24 April 2024
Unprompted review
My refund was never given
2 January 2024
Unprompted review
The company is a scam
The company is a scam
I used to apply for a compensation and they didnt reply to me so i started with another company
Now they say that they have made the application and they need money form me instead of giving me my compensation
They just wabt to steal money from you
29 April 2024
Unprompted review
Never give up!
TravelRefund handled my claim against British Airways brilliantly. it was an awkward claim because we were re-booked onto a flight a day later which then arrived on time. There was no way that I could use the British Airways claim system using our booking number that would show that we actually left and arrived a day later.
7 December 2023
Unprompted review
Professional and fast help
Professional and fast help! Strongly recommended
12 April 2024
Unprompted review
Reply from TravelRefund
Dear Nikos
Thank you for your kind words and recommendation! We’re thrilled to hear you found our service professional and fast. Your satisfaction is our top priority, and it means a lot to us that you had a positive experience.
If you ever need assistance again, don’t hesitate to reach out!
Best regards,
Alma – TravelRefund🎄
Was good experience,they update you…
Was good experience,they update you about your case frequently
31 August 2023
Unprompted review
Reply from TravelRefund
Dear Menzies
Thank you for your feedback! We're pleased to hear that you had a good experience with us and that our frequent updates about your case were helpful. Keeping our clients informed every step of the way is a priority for us, and we're glad we could meet your expectations in this regard.
If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We appreciate your trust in us!
Best Regards
Alma
Simple claim
I've been waiting for 3 months to receive a refund for a claim with Swiss Air. The only thing they've managed to do so far is getting hacked. I'm sure there are company's that can handle your claim and your sensitive information better than this.
P.S.
Their claim that I haven't provided them with additional information is false. I have pro actively send them a mail explaining my case, including my case number. But as it turns out now they have failed to link the information to my case and have not send this information to the airline.
3 April 2024
Unprompted review
Reply from TravelRefund
Dear Romy
We appreciate your feedback and apologize for any inconvenience you've experienced during the claim process. It's important to note that while we aim to resolve cases as quickly as possible, the duration can vary depending on various factors, and it's not uncommon for cases to take up to 6 months or even several years to reach a resolution. This depends on the airline and wether the case has to go to court or not. Your case is difficult because you have noted you are denied boarding, without sending us the requested description and proof in this case. Denied boarding cases are hard to win, because this is not directly addressed in the EU regulation 261/2004 and the reason for a passenger being denied boarding can vary. Therefore we kindly ask you to answer the email, i have just resend.
Upon filing a case with us, we send a claim to the airline with a deadline of 30 days. However, due to the airline's typical response time of more than a week, we often face delays in receiving their response.
We understand your frustration with the delay in your case, and we want to assure you that we're actively working on it. You received an email on March 11th informing you that your case is being evaluated for court, and this process may take some time. We kindly ask for your patience and assure you that we're doing everything we can to expedite the process.
Thank you for your understanding and cooperation.
Best Regards
Alma
5 Star experience! In my case it was a delayed flight +…
In my case it was a delayed flight + cancelled flight + expenses. I read the reviews about Travel refund and decided to reach out. They were with me all through the process, constantly notifying me how far my case is until the end when they won my case in the court and refunded me my money. It was a great experience for me. I highly recommend Travel refund!
25 March 2024
Unprompted review
Reply from TravelRefund
Dear Kristel
Thank you for sharing your detailed experience with us. We're thrilled to hear that despite the challenges of a delayed and cancelled flight with additional expenses, you found our support valuable throughout the process. Keeping you informed and involved every step of the way is essential to us, and we're delighted that we could successfully win your case in court and refund your money.
Your recommendation means a lot to us, and we truly appreciate your trust in TravelRefund. If you ever need assistance in the future or have any questions, please don't hesitate to reach out.
Best Regards
Alma
Was a great experience you need to have…
Was a great experience you need to have paciency but in my case everything was good in almost 3 months.
22 March 2024
Unprompted review
Reply from TravelRefund
Dear Diego
Thank you for sharing your experience with us. We're glad to hear that despite the need for patience, everything went smoothly for you and you had a positive experience overall. Your satisfaction is important to us, and we appreciate your feedback. Normally a case regarding compensation can take everywhere from 6 months to 2 years, depending if we have to take the case to court. Rest assured we always do our best to settle the case as fast as possible.
If you have any further questions or need assistance in the future, please feel free to reach out. Thank you for choosing us!
Best Regards
Alma
Reply from TravelRefund
Dear Vasilij
Thank you for your feedback! We're delighted to hear that you had a great experience with us. If you ever need assistance in the future or have any questions, please feel free to reach out. We appreciate your trust in TravelRefund!
Best regards
Alma
Amazing communication, easy claim submitting
Thank you for my refund for cancelled flight + extra expenses! Submitting a claim was very easy, everything was clear, communication was perfect, got my money back one day after I was noticed that airline paid a refund. Will highly recommend TravelRefund everywhere:-)
22 March 2024
Unprompted review
Reply from TravelRefund
Dear Lenka
Thank you for your kind words and for choosing TravelRefund! We're thrilled to hear that your experience with us was seamless, from submitting your claim to receiving your compensation for the cancelled flight and extra expenses. Providing clear communication and efficient service is our priority, and we're delighted that we could meet your expectations.
Your recommendation means a lot to us, and we truly appreciate it. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. Safe travels, and thank you for spreading the word about TravelRefund!
Best regards
Alma
Working with TravelRefund was a smooth…
Working with TravelRefund was a smooth and satisfying experience. I saw some adverts about people, getting a refund, for their flight delay. I was reluctant, thinking this was just another ongoing torture and that I would have to endure, months of waiting.
Well, how wrong I was. finding travelRefund on Google was easy and the process took me a few min. After 2-3 emails and only 2 weeks. I receive the good news.
Thanks, guys, your the best.
22 March 2024
Unprompted review
Reply from TravelRefund
Dear Jurie
Thank you for sharing your experience with TravelRefund! We're thrilled to hear that we could exceed your expectations and provide you with a smooth and satisfying experience. It's fantastic to know that you found us easily and that the process was quick and efficient for you.
Your kind words mean a lot to us, and we're delighted that we could deliver the good news to you in just a few weeks. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. Thank you for choosing TravelRefund!
Best Regards
Alma
Fast and easy way to get money from…
Fast and easy way to get money from airline, for delay flight 😀
19 March 2024
Unprompted review
Reply from TravelRefund
Dear Sebastian
Thank you for your feedback! We're thrilled to hear that you found our process fast and easy for obtaining compensation for your delayed flight. Making things convenient for the passengers is always our goal, and we're glad we could assist you efficiently.
If you ever need assistance in the future or have any questions, please feel free to reach out. We appreciate your trust in TravelRefund!
Best Regards
Alma
Reply from TravelRefund
Dear D.Solomon
Thank you for your feedback! We're glad to hear that you found our service helpful. If you ever need assistance in the future or have any questions, please feel free to reach out. We're here to help!
Best regards
Alma
Fantastic.
It was a fantastic experience. Our problem was dealt with professionally and efficiently. It was very reassuring. Thank you .
14 March 2024
Unprompted review
Reply from TravelRefund
Dear Sharon
Thank you for your kind words! We're thrilled to hear that you had a fantastic experience with us and that your problem was resolved professionally and efficiently. Providing reassurance to the passengers is important to us, and we're delighted that we could meet your expectations.
If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We appreciate your trust in us!
Best Regards
Alma
Overbooking
I had an overbooking experience for my flight in which I got stuck in Barcelona. I decided to ask for compensation and I asked Travel refund for help.
Overbooking are not the simplest of cases, but they kept me informed at every single step and in the end I got my due compensation! So thank you!
14 March 2024
Unprompted review
Reply from TravelRefund
Dear Rocco
We're delighted to hear about your positive experience with Travel Refund! Overbooking cases can indeed be complex, but we're glad that we could keep you informed at every step and ultimately secure your due compensation. Thank you for trusting us with your case, and we're pleased to have been able to assist you!
If you ever need assistance in the future or have any questions, please don't hesitate to reach out.
Best regards
Alma
Thank you Travelrefund
I had a case at Travelrefund, and they were very helpful, and they won my case and i got money back that i couldn't get on my own.
I recommend them to help you against the airlines.
8 January 2024
Unprompted review
Reply from TravelRefund
Dear Alvaro
Thank you for sharing your experience with Travelrefund! We're thrilled to hear that we could assist you in winning your case and securing the money that you couldn't retrieve on your own. Providing helpful and effective assistance to our clients is our top priority, and we're delighted that we could achieve a positive outcome for you.
If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We appreciate your trust in us!
Best Regards
Alma
Scammers thaking money on your behalf
They are scammers! Do not submit with this agency. They run you around in circles and submit your claims to take the money on your behalf
13 January 2024
Unprompted review
Reply from TravelRefund
Dear Lorenzo
We're sorry to hear about your negative experience. We assure you that we take all feedback seriously and strive to provide the best service to all passengers. We would like to investigate this matter further to understand what went wrong. Please reach out to us directly so we can address your concerns, since we cannot find a case in your name.
When you file a case with us, you can easily trust our no cure no pay service. If we succesfully retrieve a payment on your behalf, we always pay you your part and we have many satisfied passengers, to proof this.
Thank you for bringing this to our attention.
Best Regards
Alma
Great service!
I just gave my information and they took care of everything! Great service and everything was super clear
13 March 2024
Unprompted review
Reply from TravelRefund
Dear Nicolas
Thank you for your feedback! We're delighted to hear that you found our service great and everything was clear. Making the process seamless and transparent is what we strive for, and we're glad we could deliver on that for you.
If you ever need assistance in the future or have any questions, please feel free to reach out. We appreciate your trust in us!
Best regards
Alma
refund proceeded
I had a flight delayed last year and applied for the cashback with travel refund. I got even more money than I was expecting! I am really satisfied with the company 😁
13 March 2024
Unprompted review
Reply from TravelRefund
Dear Eloisa
Thank you for sharing your positive experience with TravelRefund! We're delighted to hear that not only did you receive your compensation and refund, but you also received more than expected. Your satisfaction is our priority, and we're thrilled to have exceeded your expectations.
If you ever need assistance in the future or have any questions, please don't hesitate to reach out. Thank you for choosing Travel Refund!
Best Regards
Alma
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