If I could give this company a zero star I would, I believe they are no longer operating. Really sad to hear of many people's experience especially after mine. This company and everyone who worked wit... See more
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Very impressed from start to finish. The booking process was simple. When we arrived at the Asda Car park testing station, the woman was polite and helpful. We completed the test and received our re... See more
Company replied
Took a drop in fit to fly PCR test for our trip with British Airways to Dubai. Test was taken at local Bristol travel agency at 14:25, with results emailed by 05:25 the following morning. I u... See more
Company replied
I required fit to fly PCR test for my daughter I book for Asda Cardiff. I did not receive confirmation e mail but when I emailed covid19administration email address at eurofins.co.uk they quickly... See more
Company replied
Company details
About Eurofins - The Travel Testing Company
Written by the company
Eurofins COVID-19 Travel Testing
We provide Covid testing services through a network of testing stations located across the UK, including drive-through, sampling stations and home testing options to meet the needs of our customers.
Travelling internationally? Be sure you have the tests you need to get where you are going and your tests booked for when you return.
Ways To Test
PCR Testing
Antigen Testing
Home/Postal Testing
Drive Through
Sampling Station
Leaving the UK?
Returning to the UK from a non-red list country?
Contact info
United Kingdom
- traveltesting.eurofins.co.uk
4.0
Great
6k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Might need chasing to secure refunds
When I needed to change appointment - to an unspecified future date (after recovering from COVID) - Eurofins system would offer only a future DATE.
When I emailed, I was impressed to get a swift response at Christmas
But then no more responses by email when I cancelled/requested refund
Nor was my refund processed until I telephoned again to chase (no explanation was offered)
On the phone Eurofins were efficient at strange hours - hence better than 1 star
4 February 2022
Reply from Eurofins - The Travel Testing Company
Good morning Mark,
Thank you for your review. We apologise for any issues that you had with changing appointment dates and refund responses but we are glad that you managed to get this sorted with our staff on the phone. If you would like to discuss your experience further with us, please contact us on 01925 980595 or covid19administration@eurofins.co.uk.
Kind regards,
Pauline at Eurofins
The PCR test was not accepted by the…
The PCR test was not accepted by the airline. Their guys are doing tests that are called 'fit to fly' but our mother was refused the flight. The airport staff told us many people are having an issue using Eurofins. The inconvenience cost me over £200, a missed flight and a lot of stress. I want a refund a d compensation!
4 February 2022
Reply from Eurofins - The Travel Testing Company
Good morning Shamsun,
Thank you for your review. We apologise for any issues that you had with your certificate. We do advise on our website to check to make sure our tests are accepted by your travel airline and country. This is up to you as a customer to check this.
"Need to travel internationally? We have Fit to Fly tests that will ensure you get to where you need to go. If travelling from the UK and your destination requires a negative PCR or Lateral Flow (antigen) test result, you can book your COVID-19 test with us to receive your Fit to Fly certificate valid for international travel.
Be sure to double-check with your airline your destination's current COVID-19 regulations for the most up to date information on which test to take to enter the country and when you need to take it before departure."
If you would like to discuss your experience further with us, please contact us on 01925 980595 or covid19administration@eurofins.co.uk.
Kind regards,
Pauline at Eurofins
The service was quick efficient and…
The service was quick efficient and without any hiccups. Your personnel were accommodating,cheerful and really helpful
Jan Weeks
4 February 2022
Reply from Eurofins - The Travel Testing Company
Hello Jan
We are grateful for your review, thank you so much for taking the time out of your day to leave one.
I'm really happy to hear that you found our service easy to deal with.
Kind regards
Jane at Eurofins
Quick results
4 February 2022
Reply from Eurofins - The Travel Testing Company
Good morning
Thank you for leaving a review. I’m thrilled that you were happy with the turnaround time of our testing services.
Thank you for choosing Eurofins.
Kind regards
Jane at Eurofins
Very efficient and affordable
4 February 2022
Reply from Eurofins - The Travel Testing Company
Good morning
Thank you for the 5-star review.
I am glad to hear you found the process efficient from start to finish.
With regards to the price of the testing kit, our website is always updated with our most current pricing for each available test kit, so you can be assured you are always getting the latest price.
Kind regards
Jane at Eurofins
It was very helpfull
4 February 2022
Reply from Eurofins - The Travel Testing Company
Good morning
Thank you for taking the time to leave a review.
We’re delighted to read your positive comments about our testing service, and we are glad that you had a pleasant experience.
Kind regards
Jane at Eurofins
Very disappointed by staff behavior
Very disappointed by staff behavior, truly unprofessional staff .
Felt like fake company , making money only
Not using again defiantly.
0 ⭐️
4 February 2022
Reply from Eurofins - The Travel Testing Company
Good Naeem,
Thank you for your review. We apologise for any issues that you had with our staff this is certainly not what we expect from any of our staff. If you would like to discuss your experience further with us, please contact us on 01925 980595 or covid19administration@eurofins.co.uk.
Kind regards,
Pauline at Eurofins
I was told by the staff what to do and…
I was told by the staff what to do and after parking the car we tested ourselves! My husband got confused and we had to ask. It would have been quicker if the staff who handed the kit done the test! Overall service was good. Thanks
3 February 2022
Reply from Eurofins - The Travel Testing Company
Hello,
We love to hear customers feedback and I'm delighted you had such a positive experience from start to finish.
Regards,
Sandra at Eurofins
It took 4 phone calls and over 5 hours…
It took 4 phone calls and over 5 hours to get the official results for a fit to fly rapid antigen test which was performed at a drive through and I had to self test and provide a photo of the results of the test. Service was atrocious and will not be using again
3 February 2022
Reply from Eurofins - The Travel Testing Company
Good morning Chris,
Thank you for your review. We apologise for any issues that you had with your Antigen test. It is advised on the website that you will have to do the test yourself and upload a photo of the result to the Trustone app. If you would like to discuss your experience further with us, please contact us on 01925 980595 or covid19administration@eurofins.co.uk.
Kind regards,
Pauline at Eurofins
It would have been useful to know that…
It would have been useful to know that the TrustOne App needed to be downloaded to your phone before arriving on site. This made the process lengthier than it should have been. My wife recorded her results before I did. My certificate was sent within half an hour but it took nine hours for my wife’s certificate to become available. This obviously caused some concern as we were assured by personnel on sight that the certificates for a negative test would be produced within 3 hours.
3 February 2022
Reply from Eurofins - The Travel Testing Company
Hello Terence,
Thank you for taking time to leave us feedback. The usual process is that customers receive an email detailing that they will need to download the Trustone app prior to attending and we apologise if you did not receive this. One of the team onsite should have been able to assist you with this. We are also disappointed to hear that your wifes certificate took so long that would have been stressful. Although we aim to have them ready in the 3 hour time frame there are some instances when this has not been the case.
We look forward to assisting you again.
Kind Regards,
Sandra at Eurofins.
Purchase
Purchase, lab testing and results very good. Drive through centre poor, .difficult to find. the staff in the hut all wearing high viz waterproof jackets did not meet us at the car they made us get out to collect our test, and show our paperwork very poor as it was bitterly cold and we are elderly and had no coats on. We were then instructed to go to the opposite end of the car park to do the test. This is very different to previous drive through experiences we have used.
3 February 2022
Reply from Eurofins - The Travel Testing Company
Hello Rita,
Thank you for posting a review. We appreciate the time you took to let us know about your experience with Eurofins.
We pride ourselves on maintaining the highest quality standards for our customers, on this occasion we are sorry to hear that the test site was poorly organised.
I will feed this back to the site manager to investigate.
Kindest regards,
Sandra at Eurofins
Reply from Eurofins - The Travel Testing Company
Good morning
Thank you for sharing your experience with Eurofins.
We appreciate your business and look forward to serving you again.
Kind regards
Jane at Eurofins
Fast efficient and helpful at Heathrow…
Fast efficient and helpful at Heathrow drive through
3 February 2022
Reply from Eurofins - The Travel Testing Company
Hello James
Thank you for the 5-star review. We’re delighted to read your positive comments about our drive through testing service, and we are glad that you had a pleasant experience.
Kind regards
Jane at Eurofins
Reply from Eurofins - The Travel Testing Company
Hello Tariq
We love to hear customers feedback and I'm delighted you had such a positive experience from start to finish.
Kind regards
Jane at Eurofins
Used fit to fly at Heathrow for RT-PCR
Used fit to fly at Heathrow for RT-PCR test for dubai, all worked well. Results back within 5-6 hrs when we expected 24hrs. Excellent thx.
3 February 2022
Reply from Eurofins - The Travel Testing Company
Good morning
Thank you for taking the time to share your feedback with us.
I’m thrilled that you were happy with the turnaround time of our testing services.
We appreciate your business.
Kind regards
Jane at Eurofins
I have found all the staff at Birchwood…
I have found all the staff at Birchwood Warrington very helpful, friendly and obliging they go out of their way to help . Lovely atmosphere. You do not list Warrington as a place for me to review pity.
3 February 2022
Reply from Eurofins - The Travel Testing Company
Hello Duncan
Thank you for taking time out of your day to leave a review.
We’re delighted to read your positive comments about our drive through testing service, and we are glad that you had a pleasant experience.
Kind regards
Jane at Eurofins
Your information and guidelines …
Your information and guidelines were very prof.essional and helpful to us.
I hope you will be helpful and constructive to us, when we arrive at your Centre, as we have never done anything like this before, and though I have a mass of helpful documents the procedure see.ms to be fairly complex, and we will have only 3 days before we take off to Australia. One of those days is a Sunday, so will our test results be ready before we take off on Tuesday, 22 February? Please could you confirm this? We look forward to your service on 19 February.
3 February 2022
Reply from Eurofins - The Travel Testing Company
Hello Jim,
Thank you for your review. We have checked and can see that you have received your results. Enjoy Australia!
Kind Regards,
Sandra at Eurofins.
Bad experience
3 February 2022
Reply from Eurofins - The Travel Testing Company
Hello Ahmad,
Thank you for your review.
Eurofins would like to apologize that our service did not satisfy your expectations this time.
Kind Regards,
Kaylee at Eurofins
Due to confusion I booked a fit to fly…
Due to confusion I booked a fit to fly antigen test on my return from abroad to Heathrow Airport instead of a day 2 test. Later I also booked a day 2 test with Eurofins as I needed a booking reference number for my passenger locator form. Attempted to call and sent e-mails to get the first booking refunded but I did not get any response. I did a PCR test with Randox instead. Noone called me to discuss why I did not attend my test with Eurofins. I DID NOT GET ANY REFUND EITHER. I FIND THEIR SERVICES APPALLING JUST TO MAKE MONEY IN THIS PANDEMIC. I WANTED TO RATE THEIR SERVICE AS ZERO BUT DID NOT HAVE THE OPTION. VERY VERY POOR.
3 February 2022
Reply from Eurofins - The Travel Testing Company
Hello Keshwarnath,
Thank you for your review.
I am very sorry to hear of the experience you have had with Eurofins, we certainly do not want this to be the case.
I have reached out to you via email regarding the refund.
It is the customers responsibility to ensure they are taking the test to comply with Government rules.
Kind Regards,
Kaylee at Eurofins
The drive through at Heathrow and Email title issues
The drive through at Heathrow was just a portakabin plonked in a car park with a few cones placed with no thought to the person using this.
We flew in early morning from the States, took ages to find the place with it being off site as such.
We were handed the boxes and told to either do in the car or take home and do.
Considering these tests were nearly £30 each. I believe Eurofins/Trust One are going to be making a lot of money from this.
In addition when I was trying to enter both my wife and I, we could not use the same email and once mine was in process I could see nowhere to add. If I had cancelled mine and then opened again it would not let me use the same email again.
We are abroad again late February and am unsure if I would use your service again
3 February 2022
Reply from Eurofins - The Travel Testing Company
Hello Ken,
Thank you for your review.
We pride ourselves on maintaining the highest quality standards for our customers, on this occasion I’m sorry to hear that the test site was poorly organised.
I apologise for any trouble that you faced with the app & booking process, I will certainly feed your comments back to the relevant department to avoid this from happening again with any future experiences.
If you wish to discuss this with a member of our team, please use the link below & we will be in touch as soon as possible - https://www.traveltesting.eurofins.co.uk/contact
Take Care,
Kaylee at Eurofins
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