TreasureBox Reviews 

13,715
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 2,952 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the company's excellent products, highlighting their high quality, sturdiness, and good design. Reviewers consistently commend the fast and efficient delivery service, often expressing surprise at its speed, and find the online ordering process easy and straightforward, supported by excellent customer service. However, some customers noted issues with incomplete orders, such as missing items or parts. A few also reported products arriving with minor damage or quality issues like dents or rust. Conversely, some people mentioned inconsistent delivery, experiencing delays, lack of updates, or unattended packages.

What people talk about most

Product

Customers generally express satisfaction with the products, highlighting their good quality, design, and... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Quality

Reviewers highlight positive aspects of quality, noting that products often exceed expectations for their... See more

Order

Users describe ambiguous interactions with order, with many customers finding the online ordering process... See more

Service

Customers consistently note positive experiences with service, often highlighting its speed and efficiency.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Extremely easy to assemble. Individually packaged fasteners to easily identify where they go. Predrilled holes exactly in correct place. Too much polystyrene packaging used. Hard to dispose of. No... See more

Rated 4 out of 5 stars

Amazing price and managed to pre-order exactly what I wanted. Packed in a compact way with plastic wrapping around to be better in rain. Desk was easy to put together with simple instructions.... See more

Rated 4 out of 5 stars

A few hours to put together but no problems. Only downside was the instructions could have been a bit clearer in some areas but other than that it looks exactly as shown and is good value for money.... See more

Rated 4 out of 5 stars

The shop was very busy and no customer service agents were avaliable. I tried all the mattresses and found one I liked and ordered the mattress and seperate base online. Easy online ordering, good com... See more


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Home improvement shop
  4. Living room shop
  5. Office Furniture Shop
  6. Outdoor furniture shop

Written by the company

TreasureBox is operated by a group of young, passionate, and ambitious people that are working diligently towards the same goal - make your every dollar count, as we believe you deserve something better. More, Fast, Good, and Economize, are the four main values of TreasureBox that every member possesses. They are undeniably contributing their youth and vitality in order to fulfil these values to provide devoted customers the best online shopping experience possible.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 0% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(13,715)

2,859 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always 5 stars

Always happy with products and delivery time frames. Have ordered many items from Treasure Box and will continue to do so.

25 June 2026
Rated 3 out of 5 stars

I like the end product

I like the end product - exactly what I wanted. However there were 2 issues which lost a star for each. Firstly, actual deliver was 3 weeks after the indicated dates on the pre-order and there was poor communication around this. Secondly was around the instructions which arrived with a tear. The print was so small I had to take photos and then zoom in on my phone to read them. Also they left out some steps and you had to guess what needed to be done.

25 June 2026
Rated 3 out of 5 stars

Disappointed

Very disappointed that I received no updates on my orders progress apart from an email saying it was on the way on 30th June. No further updates. Parcel delivered 2nd July, but just left at the door. No knock or doorbell ring and I was home all day. No idea what time it arrived. It was not seen until very late in the day when a family member came home. No notice of delivery by carrier. Not good enough.

30 June 2026
Rated 4 out of 5 stars

A few hours to put together but no…

A few hours to put together but no problems. Only downside was the instructions could have been a bit clearer in some areas but other than that it looks exactly as shown and is good value for money. Delivered quicker than I expected too.
Thanks

24 June 2026
Rated 1 out of 5 stars

Shocking communication

Shocking communication, no answer to email, don't answer phone, delivery over 1 week later.. buyer please beware and ask questions first!!
PS .. make that 2 weeks later and counting ! Fliway the Auckland transporters are terrible with comms as well

1 July 2026
Rated 2 out of 5 stars

Received package

Received package. Started assembly, however looks like we were sent 2 of the same sides, so atm its only half up,very frustrating as its for our girls bday. Would be better if u called me so I can let you know the issue, I nd 2 no 17 panels to complete her vanity. 020 478 7475

22 June 2026

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