Treehouse Online Reviews 

214
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and understanding of the team, even with ordering mistakes. Many people found the ordering process straightforward and easy, appreciating clear communication and updates. Products are frequently noted as very high quality, meeting professional standards. Consumers also consistently highlight the delivery service, describing it as quick, fast, and prompt, with items often arriving swiftly and well-packaged. People are delighted with the overall process, finding products exactly as described and often at good prices. This efficiency from dispatch to delivery contributes to a highly recommended shopping experience, leading many to use the company again.

What people talk about most

Product

Reviewers consistently express satisfaction with the product quality and accuracy of orders, often... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Service

Customers had positive experiences with service, often describing it as great, excellent, and fantastic.... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and quick... See more

Quality

People report positive experiences with quality, consistently describing items as high-quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought two pairs of medium aubrion summer team riding tights moss colour. Full seat is sticky enough for extra security in the saddle .. but not so sticky that your leather saddle gets ruined. Great... See more

Company replied

Rated 5 out of 5 stars

My order wasn’t in stock so I was offered a refund or a smaller size with a return label. The assistant then kindly called me to say another size had been found, so a selection was sent for me to try.... See more

Company replied

Rated 5 out of 5 stars

You were super helpful and saved me from ordering the wrong size! The quality is great, didn’t expect anything else as we have other products from you which we have always been happy with

Company replied

Rated 5 out of 5 stars

Treehouse is always a good place to look if you're trying to find something professional quality in the riding world, eg racing or eventing and similar. They always seem to have it readily available a... See more


Company details

  1. #8 of 22 best companies in Equestrian Shop

Information provided by various external sources

A personal and bespoke service specialising in equestrian safety wear, racing and cross country colours


Contact info

4.8

Excellent

TrustScore 5 out of 5

214 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(214)

70 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My order wasn’t in stock so I was…

My order wasn’t in stock so I was offered a refund or a smaller size with a return label. The assistant then kindly called me to say another size had been found, so a selection was sent for me to try. I could not fault this service. Teresa from Customer Services went above and beyond to help us.

27 January 2026
Treehouse Online logo

Reply from Treehouse Online

Hi thankyou so much for your wonderful words, t his really means a lot to us, with very many thanks and best wishes The Treehouse team x

Rated 5 out of 5 stars

Great response to an email I sent them…

Great response to an email I sent them as I’d made a mistake with the order. Love what I bought too

26 January 2026
Treehouse Online logo

Reply from Treehouse Online

Hi Connie thanks for your great review, glad we sorted it ok and so lovely for your kind message, with thanks and appreciation The Treehouse team

Rated 5 out of 5 stars

Fantastic customer support as ever

Fantastic customer support as ever, so helpful in arranging delivery of an out of stock item, great advice thank you

26 January 2026
Treehouse Online logo

Reply from Treehouse Online

Hi many thanks for your great message - really means a lot to us taking the time to leave a review, thankyou so much, with kind regards The Treehouse team

Rated 5 out of 5 stars

It all worked

It all worked - just need to use the product now. Thank you

26 January 2026
Treehouse Online logo

Reply from Treehouse Online

Hi thanks so much for your great review, we are very appreciative, with kind regards and thanks The Treehouse team x

Rated 5 out of 5 stars

Quick delivery

Quick delivery, best price I could find and product exactly as described. Very pleased with my purchase.

26 January 2026
Treehouse Online logo

Reply from Treehouse Online

Hi thankyou so much for your fab review, it means a lot to us- thankyou , with kind regards The Treehouse team x

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, great price too. Thank you 😀

26 January 2026
Treehouse Online logo

Reply from Treehouse Online

Hi Mandy, we really appreciate you taking the time to leave this great review, thankyou so much, Best wishes The Treehouse team x

Rated 5 out of 5 stars

Fabulous

Fabulous, efficient service

27 December 2025
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Reply from Treehouse Online

Thankyou so much for your great review and taking the time to do - it means a lot to us and is very much appreciated, with thanks The treehouse team x

Rated 5 out of 5 stars

A great company to order from

A great company to order from, always quick dispatch and delivery.

26 December 2025
Treehouse Online logo

Reply from Treehouse Online

Thankyou for your wonderful words, this is very much appreciated - thankyou again, The Treehouse team x

Rated 5 out of 5 stars

Good price

Good price, fast delivery. Good fit - happy customer.

31 December 2025
Treehouse Online logo

Reply from Treehouse Online

Thankyou so much for your fantastic review, this is very much appreciated, thanks so much, best wishes The Treehouse team

Rated 5 out of 5 stars

Great service and helpful advice

Great service and helpful advice

29 December 2025
Treehouse Online logo

Reply from Treehouse Online

Hi thankyou so much for your time to leave the review - this means a lot to us and is very much appreciated, with kind regards and thanks The Treehouse team x

Rated 5 out of 5 stars

Great price

Great price, great service, fast delivery bearing in my Christmas period

26 December 2025
Treehouse Online logo

Reply from Treehouse Online

Hi thankyou for your great review, this is very much appreciated - thanks again, with thanks The Treehouse team x

Rated 5 out of 5 stars

Good service

25 November 2025
Treehouse Online logo

Reply from Treehouse Online

Thankyou so much for taking the time and leaving your wonderful review - it means a lot to us, with thanks The Treehouse team x

Rated 4 out of 5 stars

Amazing delivery

Amazing delivery. Arrived on time and given that Charles Owen is stopping manufacturing said helmet we bought as a future replacement. Bit disappointed that you added extra onto the price knowing there would be demand but I had a discount code so all good!

24 November 2025
Treehouse Online logo

Reply from Treehouse Online

Hi many thanks for your review, and great it arrived in good time - please can you email me at info@treehouseonline re the increase price as far as I am aware we have not changed the prices! - they are all the same price as they were. Our email is info@treehouseonline.co.uk, please email me with the hat you had and size so that we can check this out, with thanks The Treehouse team

Rated 5 out of 5 stars

Super helpful and found me just what I…

Super helpful and found me just what I wanted at a good price.

26 November 2025
Treehouse Online logo

Reply from Treehouse Online

Thankyou for your lovely message and taking the time to leave this great review- it means a lot to us, with thanks The Treehouse team x

Rated 5 out of 5 stars

Always a good place to look

Treehouse is always a good place to look if you're trying to find something professional quality in the riding world, eg racing or eventing and similar. They always seem to have it readily available and at a fair price for the quality, and get it to you quickly.

24 November 2025
Rated 5 out of 5 stars
Treehouse Online logo

Reply from Treehouse Online

Many thanks for your fantastic review and taking the time. We look forward to hopefully serving you again in the future, with thanks The Treehouse team x

Rated 5 out of 5 stars

Good transaction

Good communications regarding order and delivery. Quick delivery. Goods as expected.

24 November 2025
Treehouse Online logo

Reply from Treehouse Online

Thankyou so much for your great review - this means so much to us, with kind regards The Treehouse team x

Rated 5 out of 5 stars

Ordering payment were easy processes

Ordering payment were easy processes . Delivery was prompt. Packaging was excellent I have no complaints about my order and am delighted with the entire process . Would recommend .

28 October 2025
Treehouse Online logo

Reply from Treehouse Online

Many thanks for your wonderful review, we very much appreciate it, with thanks The Treehouse team x

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