Treehouse Online Reviews 

214
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and understanding of the team, even with ordering mistakes. Many people found the ordering process straightforward and easy, appreciating clear communication and updates. Products are frequently noted as very high quality, meeting professional standards. Consumers also consistently highlight the delivery service, describing it as quick, fast, and prompt, with items often arriving swiftly and well-packaged. People are delighted with the overall process, finding products exactly as described and often at good prices. This efficiency from dispatch to delivery contributes to a highly recommended shopping experience, leading many to use the company again.

What people talk about most

Product

Reviewers consistently express satisfaction with the product quality and accuracy of orders, often... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Service

Customers had positive experiences with service, often describing it as great, excellent, and fantastic.... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and quick... See more

Quality

People report positive experiences with quality, consistently describing items as high-quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought two pairs of medium aubrion summer team riding tights moss colour. Full seat is sticky enough for extra security in the saddle .. but not so sticky that your leather saddle gets ruined. Great... See more

Company replied

Rated 5 out of 5 stars

My order wasn’t in stock so I was offered a refund or a smaller size with a return label. The assistant then kindly called me to say another size had been found, so a selection was sent for me to try.... See more

Company replied

Rated 5 out of 5 stars

You were super helpful and saved me from ordering the wrong size! The quality is great, didn’t expect anything else as we have other products from you which we have always been happy with

Company replied

Rated 5 out of 5 stars

Treehouse is always a good place to look if you're trying to find something professional quality in the riding world, eg racing or eventing and similar. They always seem to have it readily available a... See more


Company details

  1. #8 of 22 best companies in Equestrian Shop

Information provided by various external sources

A personal and bespoke service specialising in equestrian safety wear, racing and cross country colours


Contact info

4.8

Excellent

TrustScore 5 out of 5

214 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(214)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First Class Customer Service.

First Class Customer Service.
I ordered an item through Amazon to be supplied by Treehouse. Treehouse phoned me the next day to apologise that they did not have that size in stock and refunded my payment immediately. A couple of days later they phoned again to say they had located the item in the required size and would I like to re-order it. They also bypassed Amazon and took payment directly with the parcel despatched almost immediately and arrived the following day. I have to say I am extremely impressed with their service and attention to an new customer. I would wholeheartedly recommend them.

24 November 2022
Unprompted review
Treehouse Online logo

Reply from Treehouse Online

Hi , thankyou so much for your lovely message, I was so glad we got it sorted for you, with best wishes and thanks for choosing us, Theresa x

Rated 5 out of 5 stars

Trusted to give me the best advice for…

Trusted to give me the best advice for riding hats & body protectors huge range of the most up to date safety wear and you can also find fun gifts, buying on the website or at a show I know their customer service is second to none prefer family run business to support

1 October 2022
Unprompted review
Treehouse Online logo

Reply from Treehouse Online

Hi, just so pleased we can help, and thankyou to everyone who comes to see us at shows, online or here at the office, it is all very much appreciated, thankyou, best wishes Theresa x

Rated 5 out of 5 stars

Speedy service

I have just received a Gallop neck cover from Treehouse. I haven't tried it on the horse yet but I'm pleased with it so far. The goods were dispatched promptly, Treehouse provided delivery information and the goods were well packaged and arrived in good condition. I haven't ordered from them before but I'm pleased with this service

7 November 2022
Unprompted review
Rated 5 out of 5 stars

A great shopping experience!

After receiving amazing service from Charlie when we were at HOYS buying our daughter her body protector and new hat ready for racing college we definitely wanted to shop with you again. Online this time as we are sadly a bit too far to visit but a helpful phone call regarding boot sizes and a swift delivery of our order proved a second great experience. Thanks for all of your help. I am sure we will be back when she needs more new kit! ❤

1 November 2022
Unprompted review
Treehouse Online logo

Reply from Treehouse Online

Hi thankyou so much for you fantastic message, so glad we can help and good luck at the racing college, t x

Rated 5 out of 5 stars

Excellent customer Service, highly recommend.

I ordered a Riding hat but muddled up the finish I wanted on my order. I realised upon delivery and contacted Treehouse to ask if they could help sort out my mistake. Treehouse's phone answered on the 2nd ring and they couldn't have been more helpful, going out of they're way to sort my mistake.
A UK company, with exemplary customer service, I would highly recommend.

6 September 2022
Unprompted review
Treehouse Online logo

Reply from Treehouse Online

Hi, many thanks for your great review, it means a lot to us, thanks so much x

Rated 3 out of 5 stars

slow, expensive delivery

Found some track breeches for cheaper than other places, ordered them friday evening and paid nearly £10 for them to be delivered by royal mail on monday, nothing turned up and the tracking number supplied was incorrect, £9.52 is extortionate for 2 day delivery and then for it not to arrive in time.
Normally treehouse are good and have had many good experiences in the past but really let down

20 June 2022
Unprompted review
Treehouse Online logo

Reply from Treehouse Online

Hi Holly I am so sorry about this, I am hugely apologetic but I am afraid Royal Mail do not collect from us on a Saturday after your order on Friday eve so express postage works from orders placed Thursday for the weekend or from Friday before the post is collected at 3.30 to arrive on Monday, we do state this in our t and ds. I am sincerely apologetic for this situation with the post but the tracking number will be working once scanned through yesterday and they should be with you today. As a small family company we always do our very best in every situation and I am sorry you feel so let down by our service. Please call me to see what we can do to help, Kind regards Theresa

Rated 5 out of 5 stars

Brilliant company to deal with......I…

Brilliant company to deal with......I ordered a Charles Owen halo riding hat for my daughter, but Charles Owen suffered delays in getting parts...in turn this delayed my order but Treehouse kept me fully informed and when I was unsure as to what size lining my daughter would need they sent me one size which came with the hat and the next size up FOC complete with returns paid paperwork, hat arrived very quickly when they came back in stock and well packaged, thank you for your trust and thank you for your wonderful service.....I will be highly recommending you to my equestrian friends.

14 January 2022
Unprompted review
Treehouse Online logo

Reply from Treehouse Online

Hi many thanks for your lovely message, it means a huge amount, thankyou x

Rated 5 out of 5 stars

Great service from Tree House

Great service from Tree House. The only company that offered to do my racesafe custom made back protector in good time for Christmas other companies giving ridiculous time scales. Product arrived earlier than expected and packaged beautifully. Delighted! would definitely use tree house again!! Very happy customer.

11 December 2021
Unprompted review
Treehouse Online logo

Reply from Treehouse Online

Wow, what a lovely review - thankyou x

Rated 5 out of 5 stars

Great and fast service

Delighted to receive the riding hat that we ordered at HOYS. The fitting service was excellent at the show and delivery has been far faster than expected. Thank you - I will buy from you again

14 October 2021
Unprompted review
Treehouse Online logo

Reply from Treehouse Online

Hello thankyou for your lovely message, we really appreciate your support and kind words x

Rated 4 out of 5 stars

Excellent reviews

4 stars only because I didn’t have to use it on my dog’s paw,as the grass seed came out after bathing a few times with salt water,hopefully won’t have need for it,the reason I went for this company/product was the excellent reviews i read before ordering,quick delivery,easy to order and very clear instructions on back of product.

5 August 2021
Unprompted review
Treehouse Online logo

Reply from Treehouse Online

Hi many thanks for your lovely review, much appreciated, with many thanks x

Rated 5 out of 5 stars

Great service

Great service. Very efficient and boots are perfect.

24 July 2021
Unprompted review
Treehouse Online logo

Reply from Treehouse Online

Thankyou so much for your lovely review xx

Rated 5 out of 5 stars

An incredible team that work so closely...

An incredible team that work so closely with their riders/ customers. I have been a loyal Treehouse customer for longer than I can remember and am always thrilled to see your trade stands! It is such a pleasure to be supported by a company that has always been close to heart.

27 April 2021
Unprompted review
Treehouse Online logo

Reply from Treehouse Online

Thankyou for lovely message, it means a lot x

Rated 5 out of 5 stars

Amazing service!

I ordered wrong size item, these guys provided an amazing experience in getting the right size for me, fast delivery, very helpful and polite on the phone too. Thank you guys, keep doing what youre doing.

20 March 2021
Unprompted review
Rated 2 out of 5 stars

Really slow delivery

Really slow delivery, poor customer service. On the positive side, the product seems to be crafted to a high standard.

19 February 2021
Unprompted review
Treehouse Online logo

Reply from Treehouse Online

Hello apologies for the delay and the service you feel you received, we do our upmost to do things as quickly as possible but I am afraid bespoke products take time to make and short staff due to Covid has delayed things further, I am glad you like the product however, with best wishes Theresa

Rated 5 out of 5 stars

Fast delivery …

Really quick delivery and amazing products.

1 February 2021
Unprompted review
Treehouse Online logo

Reply from Treehouse Online

Hi thankyou for your lovely message, best wishes Theresa x

Rated 5 out of 5 stars

Fantastic Service

I bought a Christmas present which was the wrong size. On contacting Treehouse they were so helpful and friendly, they have worked out the correct size I need and are posting it out to me. I shall use them for any future items my granddaughter requires.

15 January 2021
Unprompted review
Treehouse Online logo

Reply from Treehouse Online

Hi, thank you for your lovely message, best wishes Theresa and the Treehouse Team x

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