Easy to order, on time delivery, exactly what I ordered. Communication between order and delivery can be better (e.g. sms/email updates) but generally a good experience. Bought Salomon boots (an upgra... See more
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Review summary
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The company I dealt with TREKKINN.com were very good-I ordered exactly the size and model of boot I needed and chose standard delivery -being delivered BY 17/4/26. However it was this side of the chan... See more
Struggling to get in the UK so was happy I could purchase from Trelkinn. Remember to check the tracking all the way rather than just Royal Mails generic messaging
Company replied
Well priced walking shoes, which arrived via Royal Mail, in good condition. Only downside is that they took a week to arrive.
Company replied
Company details
Written by the company
Trekkinn is a specialist online retailer that stocks a large range of top-quality sporting goods and apparel for hiking, mountain climbing and trail running. Trekkinn has over 320,000 individual items, including tents and sleeping bags, specialist footwear and clothing, trekking poles, and many other accessories. Products are available from the best brands in hiking, climbing and outdoor sports, including Salomon, Columbia, Merrell and The North Face – all with a low-price guarantee. Customers can be confident about their purchases too; every item comes with a manufacturer’s guarantee as well as Trekkinn’s 30-day returns policy. Trekkinn can ship almost 300.000 references of more than 1000 brands to 180 countries worldwide and, to date, the company has over 4,000,000 satisfied customers. Shipping & secure payment! Visit us today at www.trekkinn.com
Contact info
C. Pirineus 9, 17460 , Celrà , Spain
- +34932 20 00 89
- support@tradeinn.com
- trekkinn.com
3.9
Great
27K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
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Merrell walking shoes fits me perfect.
4 April 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Good everything!
Good everything!! Arrived on time, and great product.. Would definitely recommend x
6 April 2026
Unprompted review
Reply from Trekkinn.com
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Reply from Trekkinn.com
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Good
Easy checkout, good prices, huge assortiment, fast EU wide shipping
26 March 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Good service no issues ,
Good service no issues ,, easy transaction and secure delivery
2 April 2026
Unprompted review
Reply from Trekkinn.com
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
My order never arrived & customer…
My order never arrived & customer services are coming up with a load of excuses for not replacing my order.
Don't buy from Tradeinn companies!!
20 March 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
If you need any information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
Shirt that I received is nice and on…
Shirt that I received is nice and on time. Only one problem, I didn’t get the colour I wanted. No travelling with two shirts the same colour, because the time to change the shirt (and the extra sending cost for returning the item) for my holiday was to short.
30 March 2026
Unprompted review
Reply from Trekkinn.com
Good Morning,
Thank you for your wonderful feedback! We’re delighted to hear that everything was perfect. We look forward to serving you again.
We are sorry for this inconvenience, if you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.
Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.
Please accept our sincerest apologies for any inconvenience caused.
Kind regards,
Great value quality backpack
Item was exactly as described and what i wanted. The quality was fantastic, which is what i expect from Osprey packs. Delivery was faster than estimated on the email from Trekkinn. The price was a great value. Not much more to say, I can't fault them. Will definitely use them to purchase items in the future.
23 March 2026
Unprompted review
Reply from Trekkinn.com
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
I found the whole experience of dealing with them flawless
I found the whole experience of dealing with Trekkinn to be very smooth considering the company are based in Spain their Customer Service services are fantastic and the product I bought from them arrived very well packaged very secure and I was informed by Customer Service at every stage of the delivery will definitely be using them again in the future
31 March 2026
Unprompted review
Reply from Trekkinn.com
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Reply from Trekkinn.com
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Delivery dates are a myth.
Edit: I’m changing my review because I finally received my order. However, the dates for shipping and delivery are totally off. Do not depend on this company to honour its estimates.
—
It's been two weeks since I made my order, which was promised to be delivered within 5-7 days, and it hasn't moved from their warehouse until now. I have a trip to catch and it looks like I might not get my shoes for it after all.
You might be tempted by the low prices and the website localization, but don't be fooled. Shop somewhere else.
19 March 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Good value ease of use fast delivery.
Good value ease of use fast delivery.
27 March 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Reply from Trekkinn.com
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Reply from Trekkinn.com
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Fake delivery promis
Ordered 3. of March an available product!
Delivery promised the 11.
Up to the 30 of March still not arrived.
unreliable, unprofessional, and not recommended.
It is embarrassing!
27 March 2026
Unprompted review
Reply from Trekkinn.com
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Delivers what it says - good price
The comparison size chart very handy . Price great - quick delivery.
No problems - happy
30 March 2026
Unprompted review
Reply from Trekkinn.com
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Fast delivery, great shoes
Delivery was fast. Shoes are great, fitted well. Everything went smoothly. Think well before choosing the right shoe size. Shoes are very comfortable and light.
28 March 2026
Unprompted review
Reply from Trekkinn.com
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Very good service
Very good service, be aware that if you need to return anything you will need to send it to Spain
27 March 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Wide range of products on sale
Wide range of products on sale, competitive pricing. Reasonable processing time and fast shipping. Untouched product (shoes). Very satisfied.
26 March 2026
Unprompted review
Reply from Trekkinn.com
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Where are my items? Will I receive them? The jury is still out TrekkINN!
Ordered 2 pairs of shoes. Received an email saying that delivery has been ‘recalled’ because of an unspecified issue. Shipping reference number not working and it’s proving difficult contacting the company. I’ll update my review based on how things go from here. It’s up you TrekkINN.
David Fox
Belgrave Victoria Australia
28 March 2026
Unprompted review
Reply from Trekkinn.com
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
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