Easy to order, on time delivery, exactly what I ordered. Communication between order and delivery can be better (e.g. sms/email updates) but generally a good experience. Bought Salomon boots (an upgra... See more
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Review summary
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The company I dealt with TREKKINN.com were very good-I ordered exactly the size and model of boot I needed and chose standard delivery -being delivered BY 17/4/26. However it was this side of the chan... See more
Struggling to get in the UK so was happy I could purchase from Trelkinn. Remember to check the tracking all the way rather than just Royal Mails generic messaging
Company replied
Well priced walking shoes, which arrived via Royal Mail, in good condition. Only downside is that they took a week to arrive.
Company replied
Company details
Written by the company
Trekkinn is a specialist online retailer that stocks a large range of top-quality sporting goods and apparel for hiking, mountain climbing and trail running. Trekkinn has over 320,000 individual items, including tents and sleeping bags, specialist footwear and clothing, trekking poles, and many other accessories. Products are available from the best brands in hiking, climbing and outdoor sports, including Salomon, Columbia, Merrell and The North Face – all with a low-price guarantee. Customers can be confident about their purchases too; every item comes with a manufacturer’s guarantee as well as Trekkinn’s 30-day returns policy. Trekkinn can ship almost 300.000 references of more than 1000 brands to 180 countries worldwide and, to date, the company has over 4,000,000 satisfied customers. Shipping & secure payment! Visit us today at www.trekkinn.com
Contact info
C. Pirineus 9, 17460 , Celrà , Spain
- +34932 20 00 89
- support@tradeinn.com
- trekkinn.com
3.9
Great
27K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
MARMOT Chelsea down jacket
Great price and quick delivery, item came dusty from storage which was disappointing as it was for a gift. Needs a quick wash which could have been totally avoided with better storage or attention when packaging.
18 March 2026
Unprompted review
Reply from Trekkinn.com
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Salewa Boots
Competitive prices, great communication and tracked delivery A*
19 March 2026
Unprompted review
Reply from Trekkinn.com
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Reply from Trekkinn.com
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Product was delivered in perfect…
Product was delivered in perfect condition and on reasonable time. Recommend it.
19 March 2026
Unprompted review
Reply from Trekkinn.com
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Shoes Adidas Anylander.
Shoes made very strong material.Price is very good.The shoes is very comfortable.
11 March 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Reply from Trekkinn.com
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Delivery exactly as scheduled.
Already knew the quality, and delivery exactly as scheduled.
18 March 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Great product and fast service
16 March 2026
Unprompted review
Reply from Trekkinn.com
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Reply from Trekkinn.com
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Product never delivered, no answer from the company
I bougth a hikking tennis at Trekkinn in 02/12, order #66390473, delivery expected until 03/02, on Colômbia, tacking number ML220976299MH on MailAmerica. Everything was looking fine until it reached Colômbia. The package passed customs without issue, and was handled to the local office on 02/27. Since then, there was no more updates. It stand still there. I contacted Trekkinn several time, but looks like they have no human support. All I've got from them are generic answers, aparentlly generated by automated services. There's no option to request cancelation without receiving the product, and they take no action to asure the delivery. Run away from this company, buying there is like gamble, if you are unlucky to have a problem in the delivery, you're alone in the rain.
10 February 2026
Unprompted review
Reply from Trekkinn.com
Estimado Felipe,
Lamentamos mucho que nuestro servicio no cumplió con sus expectativas.
Tenga la seguridad de que la experiencia de nuestros clientes es muy importante para nosotros. Por lo tanto, hemos revisado su caso, la empresa de transporte a cargo ya ha sido informada y están investigando.
Aún no se ha realizado un reembolso, ya que a menudo se encuentra un paquete y luego se entrega. Es por eso que tenemos que esperar el resultado de esta investigación.
También hemos tenido en cuenta sus comentarios y los hemos enviado al departamento correspondiente para seguir mejorando y aumentando la calidad de nuestros servicios.
Pedimos disculpas por las molestias.
Si necesita más información o asistencia, comuníquese con nuestro equipo de servicio al cliente enviando un correo electrónico a support@tradeinn.com por favor.
Saludos
DON’T ORDER
Be very careful or infact do NOT order from here. Order never arrives order number they provided is wrong nothing they can do web chat is useless I wish I could post screenshots. Web chat told me to find the correct order number I only had one email from them with the order number!!
16 March 2026
Unprompted review
Reply from Trekkinn.com
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Great products at fantastic prices
Great products at fantastic prices. Superfast delivery too.
17 March 2026
Unprompted review
Reply from Trekkinn.com
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Item not delivered then ghosted by TrekInn
Received an email saying item was delivered. It had not been. Reported it on TrekInn’s contact form specifically for this several times over the course of a month - no replies no item. If you want cheap items and they arrive, then great. If there problems, then forget it.
16 March 2026
Unprompted review
Reply from Trekkinn.com
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Lack of communication
Item chosen as the arrival date was between the 7th and 9th March. Item arrived on the 12th, the same day that I received a message saying that my parcel is going to be delayed. As this parcel was for a special birthday on the 9th, it was disappointing. I understand that at times delivery is hit and miss, but the communication could have been better.
9 March 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Range of products very good and competitive prices
Range of product available and prices very competitive only downside is delivery lead times
15 March 2026
Unprompted review
Reply from Trekkinn.com
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
I have a very poor opinion of this…
I have a very poor opinion of this store. They mislead customers regarding product availability and delivery times. I received an email stating that my order had been shipped, including an estimated delivery date. It was all a lie. On the day the package was supposed to arrive, I contacted the courier company only to find out that while the label was created, the shop hadn't actually handed over the parcel. These people are scammers. I absolutely do not recommend this store.
My order is 66734755. Apparently it will arrive today. Greetings from Iceland. Unfortunately, with out the pants I purchased from you.
13 March 2026
Unprompted review
Reply from Trekkinn.com
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
easy and smooth process from start to…
easy and smooth process from start to finish.
6 March 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Reply from Trekkinn.com
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Reply from Trekkinn.com
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Reply from Trekkinn.com
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
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