Tremendous Reviews 5,684

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently highlight the ease and efficiency of the redemption process, noting that gift cards are delivered quickly and are simple to use. Many appreciate the wide variety of gift card options available, allowing them to choose what best suits their needs. People also praise the reliability of the platform, with many reporting consistent positive experiences over time. However, some customers have encountered issues with payment and product usability. A minority of people were dissatisfied with the functionality of certain gift cards, finding them difficult to redeem or unusable with specific merchants. Some reviewers also mentioned problems with payment methods, such as bank transfers not being consistently available or issues with fund processing.

What people talk about most

Payment

Reviewers highlight ambiguous aspects of payment. While some customers report easy and fast payments, with... See more

User experience

Users describe positive interactions with the user experience. Many reviewers found the platform super easy... See more

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise the ease of... See more

Website

Consumers find website experiences to be ambiguous. While some praise the UI/UX, ease of navigation, and... See more

Service

Customers had ambiguous experiences with service. Many reviewers praise the service as fast, efficient, and... See more

Based on these reviews

Rated 4 out of 5 stars

I love that Tremendous emails always come to my inbox rather than my junk or spam folder. I just wish the Bank Transfer option were made available more often.

Rated 4 out of 5 stars

I received a $25 gift voucher digitally. I entered my email and got through to see the voucher. I printed the voucher as sometimes the readers at Coles do not work and I have to get the staff member... See more

Rated 3 out of 5 stars

Payments are delivered in time. But this service absolutely does not support many useful withdrawal methods such as "PayPal or Payoneer" for most of us. My funds have been stuck in there & about to ex... See more

Company replied

Rated 3 out of 5 stars

When I got to the register to pay with my gift card it failed to work. I was notified that I would need to verify each $5 gift card via email. I had 9 $5 gift cards. It would have been time consumi... See more

Company replied


Company details

  1. Software company
  2. Money transfer service

Written by the company

Tremendous is the global payouts platform for businesses sending gift cards and money at scale. Trusted by 20,000+ leading organizations, Tremendous has delivered billions in rewards and enables businesses to reach recipients across 230+ countries and regions. From research incentives to marketing and sales rewards to employee recognition programs, the free-to-use platform makes it easy to send thousands of payouts quickly. Getting started is simple: add a funding method and place your first order in minutes. Teams can send rewards via bulk upload, integration, or API. Tremendous automates language translation, currency conversion, tracking, and reporting, and includes built-in fraud controls. The result? Teams can focus on the work that matters most while Tremendous handles all the payout details. Tremendous offers 2,500+ popular payout options, including gift card options, prepaid cards, monetary payouts, and donations. Teams can choose to offer curated reward options or give recipients the freedom to choose what works best for them. If recipients ever run into redemption issues, the Tremendous support team handles them directly.


Contact info

3.8

Great

TrustScore 4 out of 5

6K reviews

5-star
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Replied to 96% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Horrific company to deal with

Horrific company to deal with. Customer service is non existent. Take so long to respond and the responses are completely redundant. Specifically Cathy Reyes has been a nightmare to be In contact with. Unclear if they actually have people working for them or if it's just ai

12 March 2026
Unprompted review
Tremendous logo

Reply from Tremendous

Hi Ryan,

Apologies for the frustrating experience with Tremendous. I can see that you've been in touch with our human support team and that we've provided all of the information we're able to provide regarding your case. Tremendous does not determine the reward options available to you. If you'd prefer an option not available via Tremendous you must get in touch with the organization that issued the reward to discuss alternatives.

Rated 1 out of 5 stars

Avoid this company if possible

Avoid this company if possible - There are 1000 and 1 different restrictions they put on the Visa cards, so much so you can't pay any sort of bill. Support will tell you to spend it on Amazon, DoorDash, or Uber Eats. I'm sorry but I actually participate in market research that I spend dedicated time too, why am I restricted to how I spend MY money, that I earned, by dedicating MY time? The support is made up of AI, there's no one you can actually speak to, everyone is bots. I have filled two complaints against them with my State's Attorney's General's Office & California's as well. Eventually I will probably end up filing a civil suit too, even if it goes nowhere they would be legally obligated to show up. A cash method should ALWAYS be an option - ACH. The older generation does not use debit cards. Also, another thing that is shady about it is any left over funds you can't spend .. Tremendous recoups that money for themselves, which probably makes them a fortune. It's not right. I will tell anyone who listens to stand clear of this company. *I also filed a complaint with the BBB, so I can leave a paper trail for anyone even considering doing business with them. Beware.

12 March 2026
Unprompted review
Tremendous logo

Reply from Tremendous

Hi Paul,

Apologies for the frustrating experience with Tremendous. I can see that you've been in touch with our human support team and we've shared all of the information we're able to provide regarding how to best use the prepaid card you received. Please don't hesitate to reach out to us directly with any questions.

Rated 4 out of 5 stars

If you are the ones sending the gift…

If you are the ones sending the gift cards, then 5 stars.
If you are running The Switchboard, then you need to be more proactive for people sending up new posts. I had made several new posts and they were never posted to the group, even after contacting the moderators.

11 March 2026
Unprompted review
Rated 1 out of 5 stars

Awful! Avoid!

Awful company to deal with. I redeemed a voucher after completing surveys with YouGov and selected Jet2 Holidays as my reward. However, only after processing the request did I find the voucher could not be used on the Jet2 website itself, but a third-party supplier called Inspire Travel, who charge significantly more for the same services.

I contacted Tremendous and have spent over 2 weeks of back-and-forth correspondence, providing evidence on 4 separate occasions that the voucher was unused and not expired, with each rep (bot) confirming I could make an alternative selection and that a new voucher for an alternative retailer could be provided. When there was still no email with a new voucher, I requested to escalate the matter further.

I finally spoke to a human and was told that the voucher funds had in fact left their account and was now with the merchant and I could therefore not make an alternative selection. However this is nonsense as, 1) I did not collect the funds from the voucher and have left it untouched, 2) I was effectively strung along under false pretences for 2 weeks, and 3) the voucher was falsely advertised as it cannot be redeemed on Jet2 itself.

I’m incredibly frustrated and disappointed and strongly recommend to AVOID at all costs!!

11 March 2026
Unprompted review
Tremendous logo

Reply from Tremendous

Hi Jess,

Apologies for the frustrating experience with Tremendous. Please note that merchant gift cards cannot be exchanged once redeemed; the funds leave Tremendous' possession immediately upon redemption. Please don't hesitate to reach out to us directly with any questions.

Rated 1 out of 5 stars

Their trash

Their trash

11 March 2026
Unprompted review
Tremendous logo

Reply from Tremendous

Hi there,

Apologies for the frustrating experience with Tremendous. We're happy to help, please email your reward ID and a description of the issue you're experiencing to help@tremendous.com. We'll respond within one business day!

Rated 5 out of 5 stars

the experience was tremendous

the experience was tremendous. i started doing surveys on the 7th of march and since then i have already recieved 17.90 EUR in my paypal. its great.

9 March 2026
Unprompted review
Rated 1 out of 5 stars

I received a reward gift voucher but it…


I received a reward gift voucher but it does not open and the code is not showing. I sent several emails but did not receive any response. I tried many times to open it but still cannot see the gift card details. This is a very bad experience.

8 March 2026
Unprompted review
Tremendous logo

Reply from Tremendous

Hi there,

Apologies for the frustrating experience with Tremendous. We're happy to help, please email your reward ID and a description of the issue you're experiencing to help@tremendous.com. We'll respond within one business day!

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