Trendybaby Reviews 

210
TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

AVOID AVOID AVOID THIS COMPANY WITHOUT ANY DOUBT THERE AFTER SALES IS HORRENDOUS THERE JUST MESS YOU ABOUT, TAKE DAYS N DAYS ANSWERING EMAILS THEN WHEN THERE DO THERE CONTRADICT THEMSELVES SO SO UNHE... See more

Rated 5 out of 5 stars

Went to a local pram shop to try a bunch out and came away knowing what we wanted but that it would be a 6 week order. Did some research at home and ended up ordering through here very late on a Tuesd... See more

Rated 5 out of 5 stars

Hi There, I bought an Uppababy Vista with Mesa car seat and stand for the car. I bought from Trendybaby because it was significantly cheaper than Ireland. Everything arrived in good time and in p... See more

Rated 5 out of 5 stars

Over the moon with my order. £119 cheaper than anywhere else ordered Friday 25/3/22 pram arrived Tuesday 29/3/22. I was worried after seeing some reviews about not getting emails and not happy with se... See more

Company details


Contact info

3.0

Average

TrustScore 3 out of 5

210 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(210)

8 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service and value for money

We recently ordered the pram bundle but didn’t receive an order confirmation (it turned out I had put my email address in wrong) - I contacted trendy baby and they replied straight away even though the offices were supposed to be closed as it was the Christmas holidays. I thought an item was missing from the bundle (it wasn’t) and again they called me straight away to talk me through how it was all packed and it was all there.
Finally the price was the best that I have seen anywhere.

Very pleased and I would recommend to others.

8 January 2021
Unprompted review
Rated 5 out of 5 stars

I just want to say a huge thank you to…

I just want to say a huge thank you to Trendy baby! They were so efficient with dealing with my sale, the product arrived the next day! Unfortunately, there was a manufacturer's defect with the product, however, Trendy baby organized a fast pick up of the product and return. Honestly, I am so impressed with their customer service, will definitely be ordering from them again!

20 December 2020
Unprompted review
Rated 5 out of 5 stars

I definitely recommend Trendybaby

I definitely recommend Trendybaby
The customer service there is excellent
After little hiccups (original pram ) being held up
I spoke on the phone to Alex who sorted it and sent me same pram it arrived the very next day
So pleased I chose trendybaby to buy my first pram
I cannot praise them enough !

11 December 2020
Unprompted review
Rated 5 out of 5 stars

10/10

Honestly this company have saved us after we were let down by another. Within 24 of ordering a pram, car seat and number or accessories it had arrived at our door in perfect condition! We emailed before ordering to double check stock and the lady we spoke too was exceptionally helpful! Thank you so much!

10 December 2020
Unprompted review
Rated 5 out of 5 stars

Great Customer Service and Speed

We were sadly in a car accident where we had to replace our Silver Cross spin Car Seat. We found TrendyBaby was the cheapest price for what we wanted with free next day delivery. We were really counting on it to arrive the next day as we did not have an alternative. The order was shipped within 30 mins of me placing the order and provided with a tracking number, and told to check again later that night for further updates. Car seat arrived on time the next morning. Couldn't be happier and saved us so much trouble. Will order here again.

8 December 2020
Unprompted review
Rated 5 out of 5 stars

Great shop and great post sales support.

We bought an Oyster Zero pushchair from TrendyBaby and it's been delivered very fast. However after several days of use we noticed that the pushchair had a couple of defects, so we contacted TrendyBaby for resolution.
We worked with Alex at TrendyBaby and he was most helpful and facilitated communication with BabyStyle up to a point when our issue was fully resolved. I have no reservations in recommending TrendyBaby to anyone and we shall definitely consider buying from them again in future.

7 December 2020
Unprompted review
Rated 1 out of 5 stars

Order not received but money taken

I ordered on 18th November and have had no further updates regarding my order. I have emailed the company and phoned phoned over the last 2 weeks for an update to no avail. Avoid this company.

3 December 2020
Unprompted review
Trendybaby logo

Reply from Trendybaby

Hi, We have resolved the issue and apologise about the slow communication in getting this resolved.
Regards
Trendybaby

Rated 5 out of 5 stars

We purchased a Peg Perego highchair at…

We purchased a Peg Perego highchair at a very competitive price from Trendybaby and was impressed with the quick delivery and excellent customer service. Our highchair had a faulty wheel so I contacted Trendybaby who got in touch with the manufacturer. The manufacturer sent out new parts to address the fault. The issue was resolved within the week!! 5 star for customer service Trendybaby!!!!

10 November 2020
Unprompted review
Rated 2 out of 5 stars

Faulty hood and poor customer service

Hi team,

I bought a Bebecar travel system last week and was delivered on time. However, we have received the carrycot with a broken hood. We have tried to contact you both via email and phone calls. However, no response yet. Our baby is due soon and we have a pram which is faulty. Can someone please guide us the next steps or respond. Our order number is 42977.

18 October 2020
Unprompted review
Trendybaby logo

Reply from Trendybaby

Hi,
I am sorry to hear you have not been happy with the service you have received, we did reply to you within 3 working days of you emailing us which is our aim during these difficult times. Since we emailed asking you for pictures of the fault so we could try and get the issue resolved we have not had a response, it has been 3 days now. Please could you respond to us so we can get this sorted.

Regards,
Trendy Baby

Rated 5 out of 5 stars

Excellent customer service

I was pleasantly surprised at such quick, considerate and personalised service. I ordered a pram and car seat for a baby already here and it was delivered less than v24 hours later. Excellent product and at very competitive price. Would definitely recommend!

3 October 2020
Unprompted review
Rated 5 out of 5 stars

Best customer service

I cannot recommend this online store more. When I noticed the travel system I had chosen was no longer on the website I contacted them and was so relieved that they had 1 more left. The communication was brilliant and I managed to then purchase this last one. It arrived the next day. I have never experienced such good customer service!

14 September 2020
Unprompted review
Rated 5 out of 5 stars

Egg bundle

I am so impressed with my egg bundle. I had never heard of Trendy Baby but the bundle was an amazing price compared to what I have seen anywhere else. I ordered my pram at 12pm Monday and it arrived 9am Tuesday, everything was boxed securely and all parts arrived. It was really easy to build and looks perfect, I would highly recommend Trendy Baby.

8 September 2020
Unprompted review
Rated 5 out of 5 stars

Very happy with purchase

I ordered from Trendybaby over the bank holiday. I found Trendybaby through a google search as I was after a particular stroller, which they had in stock at a very good price, it arrived next working day after being dispatched on the Tuesday.
I have never ordered from Trendybaby before so I checked reviews prior to making a purchase. I have been very impressed with the service. Will use again in future! Thank you

2 September 2020
Unprompted review
Rated 5 out of 5 stars

An excellent online retailer

I can recommend this company unreservedly. Not only are their prices very competitive but their customer service is excellent.
When my item was damaged in transit the company went above and beyond in sorting out the problem, sending me a new item immediately.
Seriously impressed and will be buying from them again.

27 August 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic, quick service

Fantastic service received from Trendy baby! I placed my order late Wednesday evening and it was delivered by Friday 10 am. I did contact customer service and they got back to me quickly regarding my query. I also found their prices to be very competitive! So happy I chose to spend my money with them! Keep up the good work!

21 August 2020
Unprompted review
Rated 5 out of 5 stars

Very efficient

Very efficient! I contacted trendybaby about a pre order cancellation. They resolved the issue quickly. Very happy with the service I received.

20 August 2020
Unprompted review
Rated 5 out of 5 stars

First class service

I recently bought the Bebecar Stylo, the advice in store was first class and each person I spoke to were helpful and professional.
I was kept up to date with delivery times and I'm so happy with it.

14 August 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look