Trendyol International Reviews 3,827

TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 325 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the customer service, finding it unhelpful and unresponsive to their issues. Reviewers also frequently encountered problems with the return policy, citing difficulties in returning items, receiving refunds, or experiencing delays in the process. Conversely, a small portion of people were satisfied with the product quality, finding some items to be good and reliable. Some customers also noted positive experiences with delivery, describing it as fast and efficient in certain instances.

What people talk about most

Product

Users describe ambiguous interactions with product quality and authenticity. While some customers received... See more

Order

Reviewers highlight ambiguous aspects of order experiences. While some consumers report fast delivery and... See more

Delivery service

People report ambiguous experiences with delivery service. While some customers praise fast delivery, with... See more

Return policy

Customers consistently express dissatisfaction with the return policy. Many reviewers report issues such as... See more

Customer service

Reviewers express significant dissatisfaction with customer service. Many customers report unhelpful and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

They split an order of 3 not very large products into two, which is unexpectedly unpleasant, since I had to deal with couriers twice. Some of the products are of good quality, but others are really co... See more

Rated 2 out of 5 stars

I ordered 13 items. 2 of the items were completely wrong, not what I ordered and paid for (2 lamps). 4 items never arrived. A robot vacuum cleaner, a wardrobe, mosaik tiles and an electric stove. I ca... See more

Rated 2 out of 5 stars

You can't get in contact with anyone for issues. The app is glitchy won't let me easily start a refund. My order was delayed and when it arrives it was broken . Now I cant get in contact to tell them... See more

Rated 4 out of 5 stars

1- Return and refund policy, they didn't disappoint, 2- improvement of the user interface over time, makes shopping easier 3- informations about seller, you can get data of the products, se... See more


Company details

  1. Online marketplace
  2. E-commerce service
  3. Fashion accessories shop
  4. Swimwear shop
  5. Underwear shop
  6. Ladies' clothes shop

About Trendyol International

Written by the company

Dich stylish fühlen mit jedem Budget? Kein Problem!

Trendyol ist deine neueste Fashion Destination – wo Trends und Top-Preise zusammengehören. Mit unserer großen Auswahl an Kleidung, Schuhen und Accessoires bieten wir angesagte Outfits für jeden Stil, jeden Anlass und jedes Budget. Entdecke unsere eigenen Kreationen der Trendyol Collection mit lässigen Jeansstyles, glamouröser Abendmode, einer Curve Collection sowie Fashion Essentials wie Hemden, Kleider, Blazer, Hosen und mehr. Shoppe die neuesten Kollektionen internationaler Modemarken und Newcomer Labels einfach online oder via App mit kostenloser Lieferung und Rückversand.

Want to feel stylish on a budget?

Trendyol is your latest fashion destination where trends meet affordability. With our wide selection of clothing, footwear and accessories we offer trending outfits for every style, occasion and budget. Discover our own creations from Trendyol Collection with stylish denim, glamorous occasion wear, our Curve Collection and everyday essentials like shirts, dresses, blazers and more, as well as the latest collections of well-known international brands and newcomer labels. Shop online or via app with free shipping and returns. Find more than you expect.

Learn More

Contact info

2.6

Poor

TrustScore 2.5 out of 5

4K reviews

5-star
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How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Sheer luck

I've received my order and the I am satisfied with the contents.
However, I've got very lucky with the good will of the Cargus employee who tracked me down although he did not receive my phone number. It was either not transmitted to the seller, or the seller did not write it on the package.

24 September 2025
Unprompted review
Rated 2 out of 5 stars

Scam. False descriptions.

The sell products with other materials than what they wtote on description. the send a belt that was not real leather and the clothes was only 65% cotton not 100%. When you contact them the only answer is send them back. from what o read this is also risky so dont BUY from them

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Stellar Experience <3

Ordered through Trendyol for the first time and the delivery process was surprisingly smooth. My order arrived within two days of placing it. Thank you so much for your lovely service!

19 September 2025
Unprompted review
Rated 5 out of 5 stars

The first and the best

First of all, the seriousness in everything that means trade. Fair prices that reflect the quality of the goods, reflecting the seriousness with which Trendyol selects the merchants to present their goods on the platform. Not to mention everything that means active commerce, with almost daily promotions, discounts, all sorts of attractions to keep you engaged. Congratulations, Trendyol!

18 September 2025
Unprompted review
Rated 1 out of 5 stars

Believe it or not

Believe it or not, it’s been over 5 months since I returned 3 packages worth BD 120 (USD 250), and I still haven’t received my refund. I’ve contacted customer service multiple times, and every time they blame the seller for the delay. That’s not my responsibility. It’s now almost 5 months, and when I asked to receive the amount as coins to at least use on the platform, they refused, saying it’s not in their control. errible experience DON’T BUY FROM THEM unless you’re ready to lose your money.

30 May 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS APP

I ordered a headset from this app, but I never received the item. When I contacted customer service, they were unhelpful and did not respond properly.

The shipping company says the seller never handed over the parcel, and Trendyol claims they have no information about it. Neither of them is taking responsibility, and I have not received a refund or the product.

This is extremely disappointing and unprofessional. I strongly advise DO NOT USE THIS APP. Terrible service and zero accountability.

9 September 2025
Unprompted review
Rated 1 out of 5 stars

Trendyol is a scam!

Trendyol is a scam!
I purchased a watch but since the delivery was delayed and I was about to go back home, I decided to cancel my order. Unfortunately, I never received my refund. Their customer service is very poor — after so many follow-ups, I still haven’t gotten my money back. There are many reliable online shops out there, but I strongly advise not to order from this one.

10 July 2025
Unprompted review
Rated 1 out of 5 stars

Scam and No Refund

I’ve reached out to Dubai Consumer Rights because Trendyol doesn’t want to reimburse my returned item that looks like a fake. They said it never reached them but the courier has definitely collected the item and it’s not my fault that the courier they used is unable to fulfill its obligations. It is worth 800 aed and I can’t believe Trendyol isn’t helping with this issue. I could now see that many have experienced the same! This is the first time I did but will never ever shop here again!

11 September 2025
Unprompted review
Rated 1 out of 5 stars

Please be aware!!

Please be aware!!! Scammers! Frauds! I never received my refunds!! Where can I report them? To which ministry? As they are not registered in Saudi Arabia obviously?

14 September 2025
Unprompted review

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