Trendyol International Reviews 3,827

Dear Trendyol,

My order has been cancelled. This is not acceptable.

This situation reflects very poorly on your platform, as it feels like customers are being misled. Based on this experience, I no longer trust this seller. The seller DiscountPerfumeWorld appears to be fake, and allowing such sellers on your website seriously damages customer confidence.

I request a clear explanation for the cancellation and clarification on how such sellers are permitted on your platform.

I look forward to your urgent response.

‏A very bad experience; I do not recommend dealing with this seller (Kiabi). I returned my complete order (two products), but they refused to refund my money, claiming the product was incomplete. The error clearly occurred with them or the shipping company (Logistiq). The seller is evading responsibility and seems dishonest. Beware! Trandol's service was also extremely disappointing, as they offered no real support or intervention to solve the issue or guarantee my rights despite their promises to follow up on shipments. The service entirely lacks professionalism and credibility. Instead of helping me get my rights back, they ignored the problem and contributed to my loss. I absolutely do not recommend relying on them for shopping

Trendyol is forcing me to keep items. My order was sent in several packages and I was waiting for the last one to arrive in order to compare. Due to this it was 18days instead of 15 days for creating a return and term from Trendyol kept referring to the policy worst customer service ever!

There are too many low-quality products; it no longer feels like a trustworthy site. Most of the brands are not verified

SCAM SCAM SCAM
Order was damaged and never delivered. Over 2 months waiting for a refund with no resolution. Customer support is unhelpful, and keeps delaying. Very poor handling of customer money. Completely unreliable — do not recommend. Stay away

It was a great experience purchasing on Trendyol. It is a trusted platform that offers amazing deals -discounts on branded items that other websites don’t provide. The delivery time is also excellent

⭐ Very Bad Experience

I requested a return on time, but no one came to collect the product. After waiting 10 days and complaining, I was repeatedly told to wait. The case was later marked “resolved” without any solution.

They claim I was not reachable, which is false — I received no calls or messages. Now they say the return period is over and I must bear the cost, even though the delay was from their side.

Very disappointing service. Not recommended.

Trendyol has the worst Logistics and Customer Service representation in UAE. They simply give coupon for their mistake and incompetence so that we are compelled to make more purchase from them. By they have no Hotline or any faster mode of communication. I place an order for 3 items but none has been fulfilled. They don't transfer the full amount, give no exact information on the delivery and refund. What are people who have done the payment supposed to do.

Very disappointing experience with Trendyol.
My order arrived incomplete, and the delivery was delayed by more than a week with no proper explanation. On top of that, one of the items I received was completely different from what I ordered.

This shows a lack of accuracy, poor quality control, and weak customer service.
Overall, a very bad experience. I will not use this app again and do not recommend it.

Generally a good platform for purchasing goods, only very negative thing would be the UI design of the website and the mobile app. Everything seems to be so complicated and never been abla to find what I'm looking for, overall not bad I'd say.

I had ordered some items from Trendyol about three weeks ago, and I got and update for them saying your part delivery has arrived, and I received a message from Imiles their delivery partner with the delivery dates.. the package was received all items we good..
When I checked the email they mentioned the deliver date for the shipment which was pending as 14th December.. after which I started receiving message after message from Their delivery partner IMiles mentioning the delivery dates and their delivery associate were messaging me every day saying your delivery will be delivered today, and till date I have not yet received it, I got n touch with Trendyol customer service and complained about it, and they said they will look into this but till date have not received an email from Trendyol and I have no clue where is the package.

I especially ordered this item as Christmas gift for my family, and now I'm stuck...

As for me their delivery partner IMILES have a contact number but its always switched off, so you can't get in touch with them...

This is by far the best worst service from Trendyol and their delivery partner IMiles...

Can't be trusted..

Pierre

We received wrong items multiple times and Trendyol customer service team are not taking any responsibility at all , even though photos were provided.

It's about to change the year and the shipment has not yet arrived by the end of November. By far one of the worst experiences

I ordered a keyboard for 500 dirhams. Order number:
10630822629, October 26, 2025.
I paid by card and canceled the purchase within 10 minutes, realizing the item wasn't suitable.
They said the item would be shipped anyway and I shouldn't pick it up. Which is incredibly stupid! The item was ordered 10 minutes ago, and no action was taken to ship it.

Nevertheless, the item was shipped within 5 days and should have reached me, but it never arrived. It was turned back at the shipping company's warehouse and returned to the supplier on November 7, 2025. And that's it. I still don't know if they picked it up or if it got lost. Trendoil isn't refunding my money. Customer support says it'll take 2-10 days, but they've been saying it for three months now. Beware. Fraudulent company!

The items I ordered were of great quality and received, I really felt happy when I received it.

But the delivery was very late, I think more work needs to done in the delivery department.

They split an order of 3 not very large products into two, which is unexpectedly unpleasant, since I had to deal with couriers twice. Some of the products are of good quality, but others are really compromised and for the price you pay, it's not worth it. If you're after this quality, I would prefer to order them from the Chinese, where the prices will be at least 3 times lower than here. Another disadvantage is that you can't choose your delivery method. I would be happy if they thought about and worked on this issue.

Delivery on time,

Just tried to return something. Item returned and refund processed even after their specified time refund never came. Scammers sitting in customer service

I am never ordering from them again! They collaborate with the worst courrier company (they deliver the same order split in 3...for 1/3 they can deliver it, for 2/3 and 3/3 the address suddenly becomes "incomplete"!! How incompetent can they be?!!) The Trendyol assistant is even worse, I think they are replaced with robots, for days they did nothing to help and just waited for the products to be returned to sender WHEN I CLEARLY SPECIFIED I WANTED THE PRODUCTS, NOT THE REFUND! NEVER ORDERING FROM THEM AGAIN, I RECOMMEND YOU DO THE SAME, SIMILAR COMPETITORS OFFER WAY BETTER SERVICES, SAVE YOU THE TROUBLE OF GOING THROUGH SOMETHING SIMILAR AND TALKING TO THE WALLS