Triangle parking Limited  Reviews 140

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers had a great experience with this company. Consumers frequently highlight the excellent service, noting its informative, effortless, and stress-free nature. Many people appreciate the professional, friendly, and helpful staff, who often keep them updated. The delivery and collection process is often described as punctual and smooth, with drivers being on time and polite. Customers also feel their cars are safe and secure, and they value the clear communication received. However, some people mentioned significant issues with communication, reporting unanswered calls and being fobbed off. There were also instances of drivers being late for pick-up and drop-off, and some reviewers experienced damage to their vehicles or other problems like a low battery upon return. A few customers reported unprofessional staff behavior and difficulties with problem resolution, including being left without a car or receiving a courtesy car with issues.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and a willingness to use... See more

Staff

People report ambiguous experiences with staff, with many customers praising the politeness, helpfulness, and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some customers reporting prompt arrivals and... See more

Customer communications

Customers had ambiguous experiences with contact, with some reviewers praising the excellent communication,... See more

Location

Users describe ambiguous interactions with location, with some experiencing difficulties finding pick-up... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I rang the night before as instructed. 4am pick up confirmed. However, next morning, at 4am, no driver. Called multiple times no answer. Eventually, someone answered and told me to go to check-in and... See more

Rated 4 out of 5 stars

Terminal 5 meet & greet we forgot to ring before arrival but they were great, paid & left ticket in car & driver met us in departure as travelling with baby. On return rang on landing & then when coll... See more

Rated 4 out of 5 stars

Happy about the experience been using a lot of different companies and I’m happy about this one, my car wasn’t moved every 5 second, always a response over the phone, I didn’t have to wait for too lon... See more

Rated 5 out of 5 stars

Can highly recommend Triangle Parking which I booked last minute through SkyParkSecure for Heathrow Term 3. Their communication was excellent and on our return they called to say there was a long qu... See more

Company replied


Company details

  1. Car park
  2. Airport
  3. Airport shuttle service
  4. Park and Ride
  5. Valet parking service

Written by the company

Triangle Parking is a fast growing company that offers London Heathrow Airport parking platform. Our primary goal is to offer you a service that is quick, amiable, and most essential, competitively priced. Our goal is to win the UK airport parking market while continuing to offer you specialized services that are both handy and one-of-a-kind.


Contact info

3.9

Great

TrustScore 4 out of 5

140 reviews

5-star
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1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service and super…

Excellent service and super professional staff. So much easier than short stay car park and more affordable too! Would definitely recommend and will be using them again on our next trip out of Heathrow.

2 January 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service!!

Absolutely amazing service!
We were in a difficult situation when our meet and greet didn't turn up- We were kindly helped by a gentleman at the airport (Heathrow T5), he was so professional and kind! Pick up was flawless!
Could not fault this company, I will be using every single time from now on, and telling everyone I know to use them too!

28 December 2023
Unprompted review
Rated 5 out of 5 stars

ABSOLUTELY AMAZING CUSTOMER CARE & SUPPORT

All my calls were answered within seconds! Staff were very polite and engaged in conversations both on the phone and inperson. I was able to have a laugh with them which helped to put my mind at rest.
I rang to say we had arrived earlier than anticipated, this was not a problem at all, we were accommodated in a professional caring manner, which was fabulous because we didn't want to hang around in the services!
Staff were waiting for us on both drop off and pick up. I had to ring as soon as we landed and again after passport control when luggage was collected.
I received a call before arriving at level 4 (pick up point) asking me to ring when I get there because there a lot of people and he didn't want me getting lost or confused in the crowd! Absolutely amazing customer care and support!!!
Absolutely amazing service, only 16 miles on the clock, car was clean and just as I left it.
I will definitely recommend this company and I will use them in the future, they are reasonably priced. I felt confident leaving my new car with them.
Thank you guys, please keep up with the high standards..

27 December 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic experience, highly recommended!

Overall a fantastic experience using Triangle Parking as a meet and greet service and will definitely use them again for all my trips via Heathrow going forward.

Normally when travelling abroad, we use Purple Parking but I noticed that their pricing was practically the same as parking in Heathrow directly being quoted around £170 for an 8 day stay. I decided to do a little research and came across 'Meet and Greet services'. This is where you just book, drive to the airport and have someone collect your car from you. Once you return back, you pickup your car directly at the airport saving you lots of time and hassle (when comparing to offsite parking). No more wasting time lugging your luggages and kids to a bus stop waiting up to 30 minutes to then drive another 15 minutes to the airport!

After seeing the various companies i called a few of them and after speaking to Jama at Triangle Parking, I felt extremely reassured especially after reading some real horror reviews with other providers. The thought of leaving a high value car with some random company is pretty scary! Jama confirmed that not only were they are registered Member of the British Parking association but their parking facility was also accredited by the Police and fully Park-Marked (I looked them up on both sites to be certain)!

On the actual day, we had a flat type and ended up arriving more than an hour later than expected but they were absolutely fine about it! We met Jama Terminal 2, left the car on floor 4 row B. He took videos of the car so we had a record of what the state of the car was and then off we went. Once we landed, we called the company, after picking up our bags called a second time and then went straight back to our car ready to depart home! Triangle Parking is so confident in their service that they charge AFTER you are back and happy with the service costing us £85 for the 8 night stay. Note that you have to also pay £6 for the parking ticket both ways.

Overall the service was professional, great communication and will 100% use these guy again going forward!

22 October 2023
Unprompted review
Rated 5 out of 5 stars

Jama at Triangle Parking …

Jama at Triangle Parking helped us out of a deep hole as we arrived at Heathrow to find the company I had booked Meet & Greet with had gone out of business!
On our return, Jama was amazing with his communication, friendly and helpful manner and I found him to be a real genuine guy. Can totally recommend.

22 August 2023
Unprompted review
Rated 5 out of 5 stars

Best meet and greet experience I have…

Best meet and greet experience I have ever had in years of travelling. Triangle call you 30 minutes before your notified time of arrival, to check your ETA. They are then waiting for you when you arrive at Heathrow (if T5, on the 4th floor). They offered to get us a trolley. They check your car over thoroughly for dings and scratches, and invite you to photograph the mileage. All whilst you're unloading your luggage. You pay the £6 exit fee on your card and they look after the car.

On your return, you call them when you land, then again when you get through passport control. They tell you the ETA and they were then waiting for us when we arrived. Pay the £6 again to exit (LHR charge, not Triangle) and you are on your way. We had no waiting at either end, they were waiting for us both ways. That rarely happens with meet and greet as they are usually running behind and don't want staff hanging about waiting for you to get to their spot. Not with Triangle. Exceptional 5-star friendly service.

Then it got even better. British Airways cancelled our flight one hour after it was due to depart. I called Triangle over 5 hours after we'd dropped off our car, they were all closed up, and they still brought the car back, about 2315, and met us again the following day at 0500 for our rescheduled flight. With a smile, and no complaints. That's 6-star service.

And compared to the rip-off prices for parking at all the London airports, this was a very reasonable price for a 10 day break, especially via LHR. I paid more than 50% of the Triangle cost for a 2 day trip via Stansted's mercenary parking charges...

20 July 2023
Unprompted review
Triangle parking Limited  logo

Reply from Triangle parking Limited

Dear David,

I hope you and your family are well.

Thank you very much for your review!

We will always be at your service.

Kindest Regards,
Jama @ Triangle Parking 🅿️

Rated 5 out of 5 stars

Left my Tesla with Triangle in Heathrow…

Left my Tesla with Triangle in Heathrow last week for a full week. Amazing service since I dropped the car until I collected it. My car was even washed! I use meet&greet in airports as it is confortable with kids, this is perhaps the best I’ve tried so far. Good job guys!

16 July 2023
Unprompted review
Triangle parking Limited  logo

Reply from Triangle parking Limited

Dear Javier,

I hope you are doing well.

Thank you for your amazing review.

We Hope to see you again!

Kind Regards,
Jama @ Triangle Parking 🅿️

Rated 5 out of 5 stars

I can highly recommend Triangle Parking…

I can highly recommend Triangle Parking Ltd at Heathrow airport. The representative was on time, polite and fully explained the procedures. The car was ready when our flight landed and the representative was again very polite and approachable.

In short, a brilliant service and we will definitely use this company again!!

3 July 2023
Unprompted review
Triangle parking Limited  logo

Reply from Triangle parking Limited

Dear Cheryl,

I hope you are doing well.

Thank you for your amazing review!

We will always be at your service!

Kind Regards,
Jama @ Triangle Parking 🅿️

Rated 5 out of 5 stars

Fantastic service

Fantastic service - will definitely use again! Very reliable and professional. They were waiting for me in the Heathrow car park right by the lifts down to departures and in the same spot when I returned. Car only had 9 additional miles on the clock and no issues.

17 June 2023
Unprompted review
Triangle parking Limited  logo

Reply from Triangle parking Limited

Thank you Sam for trusting and using our service. We will always be at your service.

Kind Regards,
Jama

Rated 5 out of 5 stars

Brilliant parking company

Brilliant parking company! I’ve used many different ones recently and this has been the best. The driver was there waiting for me in the terminal car park so drop off took 30 seconds. Coming back I phoned when landed and when I had my luggage as requested and they said the car would be 20 mins. I then received a call saying the previous customer had delayed my driver, BUT a) they called me not the other way around and b) they offered to pay for refreshments whilst I wait AND validated my parking. Other companies have delayed me previously and I have not received this level of service so although the delay was annoying they were so professional. I would definitely use them again!

10 July 2023
Unprompted review
Triangle parking Limited  logo

Reply from Triangle parking Limited

Dear McGoochy28, Thank you for your feedback. I apologise once again for the delay. We as company believe that being honest and sincere in our business will establish a well known brand that people can trust and rely upon. The next time you are flying out prior to booking please contact me and I will give you a further 25% off the total price.

Kind regards,
Jama Rasouli

Rated 5 out of 5 stars

Full marks to Triangleparking

Sat nav failed en route but a very helpful man gave me excellent instructions over the phone. Arrived at T3 to be met by another very helpful, friendly man who even offered to find me a trolley. Phoned as instructed on return and exited terminal building to see my car waiting for me accompanied by another friendly face. Couldn't have asked for a better experience.

25 June 2023
Unprompted review
Triangle parking Limited  logo

Reply from Triangle parking Limited

Dear Annette Beardsley,

Thank you for your kind words. I’m glad to know you had a great experience with us.

Kind Regards,
Jama Rasouli

Rated 5 out of 5 stars

Excellent service

Excellent service. I managed to end up on the wrong floor in the car park - rang the office and the driver came down and found me. Very friendly and helpful. Picking the car up was easy - he got me to check over the car to ensure no damage - again friendly and helpful and had got my exit ticket paid ready for me to go. Great service that I will be using again and recommending to friends.

26 June 2023
Unprompted review
Rated 5 out of 5 stars

A 5* Service

We were early arriving and late coming back - none of this was a problem. Friendly, prompt and trustworthy service. I've used a few parking services at Heathrow but Triangle have by far been the best. Will definitely use again!

15 June 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, great value for money and the team are very friendly. Would use again without hesitation.

23 May 2023
Unprompted review
Rated 5 out of 5 stars

The best company

The best company, e had an excellent experience, nice staff, help us when I had a problem in my return, I'm very satisfied and happy with this company... very friendly..

24 April 2023
Unprompted review

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