Triangle parking Limited  Reviews 140

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers had a great experience with this company. Consumers frequently highlight the excellent service, noting its informative, effortless, and stress-free nature. Many people appreciate the professional, friendly, and helpful staff, who often keep them updated. The delivery and collection process is often described as punctual and smooth, with drivers being on time and polite. Customers also feel their cars are safe and secure, and they value the clear communication received. However, some people mentioned significant issues with communication, reporting unanswered calls and being fobbed off. There were also instances of drivers being late for pick-up and drop-off, and some reviewers experienced damage to their vehicles or other problems like a low battery upon return. A few customers reported unprofessional staff behavior and difficulties with problem resolution, including being left without a car or receiving a courtesy car with issues.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and a willingness to use... See more

Staff

People report ambiguous experiences with staff, with many customers praising the politeness, helpfulness, and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some customers reporting prompt arrivals and... See more

Customer communications

Customers had ambiguous experiences with contact, with some reviewers praising the excellent communication,... See more

Location

Users describe ambiguous interactions with location, with some experiencing difficulties finding pick-up... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I rang the night before as instructed. 4am pick up confirmed. However, next morning, at 4am, no driver. Called multiple times no answer. Eventually, someone answered and told me to go to check-in and... See more

Rated 4 out of 5 stars

Terminal 5 meet & greet we forgot to ring before arrival but they were great, paid & left ticket in car & driver met us in departure as travelling with baby. On return rang on landing & then when coll... See more

Rated 4 out of 5 stars

Happy about the experience been using a lot of different companies and I’m happy about this one, my car wasn’t moved every 5 second, always a response over the phone, I didn’t have to wait for too lon... See more

Rated 5 out of 5 stars

Can highly recommend Triangle Parking which I booked last minute through SkyParkSecure for Heathrow Term 3. Their communication was excellent and on our return they called to say there was a long qu... See more

Company replied


Company details

  1. Car park
  2. Airport
  3. Airport shuttle service
  4. Park and Ride
  5. Valet parking service

Written by the company

Triangle Parking is a fast growing company that offers London Heathrow Airport parking platform. Our primary goal is to offer you a service that is quick, amiable, and most essential, competitively priced. Our goal is to win the UK airport parking market while continuing to offer you specialized services that are both handy and one-of-a-kind.


Contact info

3.9

Great

TrustScore 4 out of 5

140 reviews

5-star
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1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic service

Fantastic service, was first time I had used any type of parking at Heathrow, but all elements and comms were excellent. Car handover and pick up all very smooth, would highly recommend.

20 April 2023
Unprompted review
Rated 5 out of 5 stars

The best by far....

This area is such a lottery as to whether you've chosen a good service or not BUT these guys are first class. I called their number 3 times and each time they picked up within 3 rings - excellent! They were waiting for me at drop off and pick up which gave a great start and end to our holiday break. The others have a lot to learn...... Will definitely use again 👌

31 March 2023
Unprompted review
Rated 5 out of 5 stars

Good experience

I have already given your company a excellent review on Trinqoo's site while criticising them because they first placed me with Kangaroo a discredited company. Your staff were professional and excellent all round.
Eddie Block

3 March 2023
Unprompted review
Rated 5 out of 5 stars

Trusted company with excellent service

Trusted company with excellent service team. The
Customer support team took excellent care of my car during the parked time. I am really pleased and amazed with overall approach.When person travel and back should not expect any surprises such as damage car or rude behaviour of staff. This company maintains extremely friendly approach and very high standards of customer service. The communication was excellent.
I should especially thank Mr Nero who was very helpful and friendly. I will definitely be a returning customer for my future travelling.

1 April 2023
Unprompted review
Rated 5 out of 5 stars

This is the first time I have used…

This is the first time I have used Triangle Parking personal service at Heathrow Airport parking and I must say that Nero and the team provided an excellent service.

They were there to collect my car when dropping off and were waiting with my car when I returned. Received curtesy call on landing before I collected my bags to confirm everything was OK.

I never used this type of service before and I must admit that Triangle Parking have given me the confidence to use this service again

18 March 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from this company

Excellent service from this company. Great communication and my car was timeously picked up and dropped off.First time I tried a pick up and drop off service and would highly recommend this company and this service. Service with a smile :)

17 March 2023
Unprompted review
Rated 5 out of 5 stars

Helped us out of a sticky situation…

Helped us out of a sticky situation when we arrived @ Heathrow Airport for an early morning flight and another car pickup company had let us down. Communication was great. Triangle Parking had requested that on our return we phone them when we land and then again when we pick up our luggage. This we did. The car and a staff member were waiting for us in the car park. A great service we will certainly be using them again

13 March 2023
Unprompted review
Rated 5 out of 5 stars

Great prompt service

Great prompt service. Already waiting at the airport for my arrival & on return being understanding & accommodating when my flight was cancelled & subsequent flight delayed requiring a further 14 hours of looking after my vehicle. Will definitely use again.

12 February 2023
Unprompted review
Rated 5 out of 5 stars

Easy and efficient

Parked at Heathrow 09/02-15/02. Price was more than reasonable, service was excellent and process could not have been easier.

Call when 30 minutes away and they tell you where to meet them, attendant was already on site waiting for us on arrival. Quick and easy handover.

On return call when off the plane and then again when baggage is collected and car arrived within 5 minutes of me arriving at the meeting point.

I've always been hesitant to use meet and greets but this experience has completely put my mind at ease. Will definitely use again.

15 February 2023
Unprompted review
Rated 5 out of 5 stars

Well organised

Well organised, they called beforehand to confirm, they delivered the car back at the right time
All excellent

15 February 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, Very efficient and friendly drivers, would highly recommend.

3 February 2023
Unprompted review
Triangle parking Limited  logo

Reply from Triangle parking Limited

Thank you for choosing our company, hope to see you back soon.

Rated 5 out of 5 stars

Excellent valet parking service at Heathrow

Used the company’s service January 2023. Very pleasant and prompt on the phone. Easy to book.

Clear instructions on the booking site about picking up and dropping off the car. As an aside - avoid the valet area of Heathrow!

I would happily use again for their fast efficient service with excellent prices.

25 January 2023
Unprompted review
Triangle parking Limited  logo

Reply from Triangle parking Limited

Thank you for choosing our company, hope to see you back soon.

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