tribzReviews 

94
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Order 8367111 on 18th May 2023 - Ordered a Nokia Fastmile 5G router, arrived promptly, great. Until it recently stopped working that is, and contacted the Tribz support email address. No resp... See more

Company replied

Rated 5 out of 5 stars

I'd not heard of Tribz before, so was a little hesitant placing an order. I however need not have worried - great value, quick dispatch & very responsive (Kavi). The router labelled as 'Pristine' look... See more

Company replied

Rated 5 out of 5 stars

Bought a router from them and couldn't get it to work being user error rather than the hardware. They had the router back and issued a full refund immediately upon receipt of return. Sometimes thin... See more

Rated 5 out of 5 stars

Fast delivery of our router, then when we needed help, Sam went above and beyond to assist us setting it up. His knowledge was first class and his ability to explain in layman’s terms was both inspi... See more

Company details

  1. Online marketplace
  2. Mobile Phone Shop
  3. Computer Shop
  4. Second-hand Computer Shop

About tribz

Written by the company

looking for pocket friendly, planet positive purchases? at tribz, we've got you covered!

tribz - carefully curated collections for curiously conscious consumers, by a collective of eclectic, eccentric & always ethical entrepreneurs. sustainably stylish selections guaranteed to be planet positive & pocket friendly. everything from plant based supplements to pre-loved tech.

welcome to the tribe and thanks for your support! We really appreciate it!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

94 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(94)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good Value, helpful and responsive.

Bought a second hand 5g router from them. Very helpful and thoughtful in information provided with the router. The router was missing the SIM tray and they were very quick to send me three of them. I did have to clean the product up a bit and re-connect a ribbon that had come loose, but is now working very well. Bye bye Virgin Media.

13 June 2024
Rated 5 out of 5 stars

Excellent Company with Super Excellent…

Excellent Company with Super Excellent Service. Kudos to Sam and team for being so honest and trustworthy. Coming for more purchases and recommending you to all my friends, family and colleagues. Thanks so much guys. Really appreciate it. Ali

10 June 2024
Rated 5 out of 5 stars

Tribz - Sam

Communication was great from start to finish..

Sam is a pleasure to talk to and helps you out step by step if you have any issues

100% I will use Tribz again when I require anything..

2 April 2024
Rated 5 out of 5 stars

Nokia router 5g 3.2

Great customer service from two very knowledgeable guys fantastic deal on the Nokia 3.2 router quick delivery and product was as described. I now have 5g WiFi in the whole house runs like a dream . And knocks my old WiFi from sky out of the ball park. 😀 I can definitely recommend this company and will use again. One week on and with speeds over 700 could not ask for better

24 May 2024
Unprompted review
Rated 5 out of 5 stars

I had issues with connectivity to a…

I had issues with connectivity to a router, Upon contacting customer support I returned and received a new router promptly. I had the same issue with this, issue I believe was nothing to do with faulty router or any negligence from company side. I got on a call with Sam and once we couldn't figure out the issue together he offered an upgraded router free of charge which again was promptly delivered and now all running correct. A great company to deal with. Issues happen that are no ones fault and the way these guys went above and beyond to remedy I would have no hesitation buying again, in fact they would be my go to.

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Good value

Good value, friendly personal service and prompt support with a tech query.

19 March 2024
Rated 5 out of 5 stars

Amended review

I posted an earlier, less than flattering, review when I was frustrated by the lack of response from Tribz, but once they picked up on my complaint, they acted very promptly to remedy matters. I'd be happy to deal with them again and I'd happily recommend them.
John

9 April 2024
Unprompted review
Rated 5 out of 5 stars

Great

Good, friendly service. Part of the order was forgotten, but after contacting support was immediately rectified.

12 March 2024
Rated 5 out of 5 stars

Tribz provide a first class service

Fast delivery of our router, then when we needed help, Sam went above and beyond to assist us setting it up. His knowledge was first class and his ability to explain in layman’s terms was both inspiring and informative. We then had issues with the original router and on calling Tribz they sent a replacement within 24 hours.

Would highly recommend Tribz and they will definitely be our go to company for any future needs. Cannot say how impressed we were with Sam and the service provided by Tribz.

29 February 2024
Rated 2 out of 5 stars

WiFi device didn't work

WiFi device didn't work. Initially, company helpful but failed to resolve problem- and all went quiet. Finally, received refund but disappointing customer service.

2 January 2024
Rated 1 out of 5 stars

5G Router faulty after 9 months, no support from Tribz

Order 8367111 on 18th May 2023 - Ordered a Nokia Fastmile 5G router, arrived promptly, great. Until it recently stopped working that is, and contacted the Tribz support email address.

No response at all.

Beware, this retailer only provides 6 months warranty on these used tech goods and seems like they are not in the slightest interested if/when after 9 months it spontaneously ceases to function.

Not exactly the "planet positive choice" that it states on the provided setup documentation, as the unit is now useless e-waste.
Not only that, but this model was end-of-life before Tribz re-sold it (Nokia no longer supports this Fastmile gateway, it's obsolete and the last firmware update was released in October 2022).

27 February 2024
Unprompted review
tribz logo

Reply from tribz

Hi Mark,

First off, pls accept our sincere apologies for the late response to your initial email. We are a small collective, committed to serving our customers and on occasion, something slips through the net… We will strive to do better in future.

As you noted, the unit served you well and something has gone wrong after 9 months. We are keen to avoid anything ending up in landfill and would need to figure out what went wrong, and explore options. I understand that someone from our tech tribe reached out to help troubleshoot the issue but you weren’t open to that option.

I understand the unit is outside of the warranty period and I am happy to discuss other options. We would need to diagnose the problem before we can offer a solution. Pls let us know if you’d like that.

Warm regards,
Kavi, customer service tribe

Rated 5 out of 5 stars

Excellent after care service

Prompt delivery and excellent help in setting up G5 router. Highly recommend this retailer.

28 December 2023
tribz logo

Reply from tribz

Thanks for the recommendation and for opting to make a planet positive purchase! together we can make a difference!

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