We found a framed print that we loved at the Ginza Tsutaya Book Store in Tokyo but did not want to drag around a large item during our vacation. Back home in the US, we found the similar print on Tic... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I'm pleased with the work that I purchased. Still, the customer service needs to be more attentive and efficient in providing customers with any updates. I believe it's customer service's job to cont... See more
Company replied
Beautiful art! Exceeded expectations. Arrived safely with careful packing/shipping. Arrived earlier than expected. Artist wrote sweet note on envelope with certificate of authenticity and also added a... See more
It's been almost a month. I've paid, but I still haven't received the painting!!
Company details
Contact info
SDS Takanawa Bld. 3-22-5, Takanawa Minato-ku, 1080074, Tokyo, Japan
- +81-3-5422-8370
- customer_support@tricera.co.jp
- tricera.net
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and delivery
We found a framed print that we loved at the Ginza Tsutaya Book Store in Tokyo but did not want to drag around a large item during our vacation. Back home in the US, we found the similar print on Ticera Art website and purchased it. The print arrived in 2 1/2 weeks later perfectly packaged and in pristine condition.
Beautiful art exceeded expectations
Beautiful art! Exceeded expectations. Arrived safely with careful packing/shipping. Arrived earlier than expected. Artist wrote sweet note on envelope with certificate of authenticity and also added a lovely on front of envelope. Another friend and I got this piece of art for a friend who lost her father. It was the perfect piece. 🩷
Excellent experience!
Great communication! Very kind staff! Good prices, high quality! 5/5, highly recommended.
The art condition was a very impressive…
The art condition was a very impressive and beautiful, also company support was so kindly and perfect.
The art itself was incredible great, match to my living room.
Perfect experience
Perfect experience of communication, package and delivery, thank you:)
International Art Buyer, very impressed.
I am still incredibly impressed with this service. The purchase / communication / delivery was all seamless. Considering my purchase was from the other side of the world, this was impressive but also crucial to me.
I was able to track the parcel every step of the way. I knew exactly where it was at all times.
I was kept informed as the pieces I was interested in were confirmed as available.
There were no unexpected additional charges at all.
I will use Tricera Art again in future. Highly recommend them, and I do so in person as well.
It's been almost a month
It's been almost a month. I've paid, but I still haven't received the painting!!
Efficient & Easy
Quick, seamless transaction from payment, tracking to delivery. Wonderful experience.
My order arrived promptly and…
My order arrived promptly and undamaged. I received the exact painting I ordered.
Great in every way except
The two painting I bought from you were both exactly what I was expecting. Good condition and we’re wrapped safely.
I also appreciated the timely announcements of the delivery schedule. Because of the proper announcements I could have a good sense of when the works will arrive.
My only claim would be about how the photos displayed for the works. It would be great if the photos include more of those that are easy to figure out the size better.
As an artist I was Leary at first
As an artist I was Leary at first, but so far Tricera has been completely legit.They promote my artworks for free and are very professional.
fun place to look for new painting
fast delivery service
From ordering to received the product was extremely smooth. The product was delivered from Japan to local city in US in 4 days.
Excellent service after purchase!
Great service
Purchasing art through Tricera was…smooth
Purchasing art through Tricera was easy. The art was shipped by the artist and arrived in about 10 days. It is a beautiful painting that I will enjoy looking at for many years. Thank you!
You are professional and a platform…
You are professional and a platform that works and besides that, you bring a reality to the dreams we buy and want to live by!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






