We found a framed print that we loved at the Ginza Tsutaya Book Store in Tokyo but did not want to drag around a large item during our vacation. Back home in the US, we found the similar print on Tic... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I'm pleased with the work that I purchased. Still, the customer service needs to be more attentive and efficient in providing customers with any updates. I believe it's customer service's job to cont... See more
Company replied
Beautiful art! Exceeded expectations. Arrived safely with careful packing/shipping. Arrived earlier than expected. Artist wrote sweet note on envelope with certificate of authenticity and also added a... See more
It's been almost a month. I've paid, but I still haven't received the painting!!
Company details
About TRiCERA ART
Written by the company
FIND ART FROM THE WORLD
BUILD COLLECTION AT HOME
Contact info
SDS Takanawa Bld. 3-22-5, Takanawa Minato-ku, 1080074, Tokyo, Japan
- +81-3-5422-8370
- customer_support@tricera.co.jp
- tricera.net
3.9
Great
228 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very interesting new artist!
29 December 2021
Impressive Curatorial Work!
As an artist who was personally invited to expose my works on TRiCERA, I am really impressed with the website staff interaction with artists and the overall level and quality of the presented art!
Artworks are being carefully selected and the competition for artists is very demanding and inspiring to grow!
17 October 2021
Unprompted review
Helpful and professional
15 October 2021
singaporean buyer during covid..
singaporean buyer during covid... no issues whatsoever. framing was very well done... lots of bubble wrap. Will be buying again
11 October 2021
I'm pleased with the work but not the customer service
I'm pleased with the work that I purchased. Still, the customer service needs to be more attentive and efficient in providing customers with any updates. I believe it's customer service's job to contact the customer for the estimated delivery time frame, instead of customer chasing for updates. Also, the day that I received my art piece was when your customer service informed me of the tracking information, which is just not impressive customer support.
7 October 2021
Reply from TRiCERA ART
Thank you very much for your helpful feedback, Chiapei! We apologize for our not adequate customer service about shipping. It is indeed our job to keep our customers informed and not stressed till its delivery. Please know that we are soon implementing an improved shipping monitoring system for better service.
Beautiful piece of art
18 September 2021
Sorry I’m monolingual
Sorry I’m monolingual, but I ordered a gift for my dad a few months back and the team at tricera went above and beyond helping me get the info I needed to send him without spoiling the surprise. I’ll be back! :)
18 September 2021
Impressive and professional
Treat the art lovers with sincerely and gave opportunity to purchase artworks. 😃
11 September 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.