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Trio Furnishings Ltd Reviews 193

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TrustScore 4.5 out of 5

4.4

Home Furniture Shop
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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their helpfulness, politeness, and professional approach. Customers highlight the excellent customer service, noting that employees are knowledgeable, attentive, and go above and beyond to assist with purchases, making the process smooth and enjoyable. The delivery service is also frequently commended for its efficiency, punctuality, and the friendly demeanor of the delivery staff. However, some people were dissatisfied with aspects of the service, experiencing issues such as incorrect product deliveries, delays, or products arriving without proper packaging. A few other people also felt that certain staff members were rude or unhelpful, particularly regarding issues with faulty items or requests for assistance after a purchase.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and professionalism of the... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the helpfulness and professionalism... See more

Customer service

Customers consistently note positive experiences with customer service, describing it as excellent and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

From the moment we walked into Trio they treated us like valued customers. After a brief "can I help you?" from the floor sales they left us alone to browse and relax amongst the many many variet... See more

Rated 4 out of 5 stars

Would like to start with a positive. Denise- sales lady. Was second to none the best! Helpful, friendly and approachable. Denise was amazing. Listened to everything we wanted and allowed us time to t... See more

Company details

  1. #297 of 395 best companies in Home Furniture Shop

Written by the company

Trio Furnishings, one of the largest independent furniture stores in Telford, Shropshire. Affordable quality furniture online and in store. BEDS | SOFA BEDS | MATTRESSES | BEDROOM | SOFAS & CHAIRS | LIVING ROOM | DINING & OCCASIONAL | OFFICE |

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

193 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Bedroom set

Ordered triple wardrobe plus chest and side table, delivered next day included and took it to the top floor of our 3 storey, it very solid and heavy so great service with lovely delivery men

29 December 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, the staff are really helpful. Came in for a 3 seater sofa and they managed to deliver it same day and set it up for me. Will definitely be coming back!

3 January 2024
Unprompted review
Rated 1 out of 5 stars

Terrible service

I spent almost £2000 in store on 3 beds and they were all delivered in bits. I now have to try and find someone to help me assemble them and hope they are ok. I might just as well have ordered them more cheaply online. I thought by going into store I would receive better service. I have never ordered a bed before that was not assembled upon delivery. I am very disappointed and will not be shopping at this store again!

18 December 2023
Unprompted review
Rated 1 out of 5 stars

i got a 2 and 3 seater sofa about 9…

i got a 2 and 3 seater sofa about 9 month ago payed alot off money ot them and now the sofa have got rips in them the 2 seater no1 really go on it and the has got rips I got picture and when down they sed someone would come out so 2 weeks later someone did they got picture is well and 3 days later we got told that oh it's only wear and tear 9 month old sofa I WILL NEVER BUY FROM THEM AGAIN they r happy to take yourr MONEY bout when it come to any issues they do not want to know

22 October 2023
Unprompted review

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