Trio Furnishings Ltd Reviews 193

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their helpfulness, politeness, and professional approach. Customers highlight the excellent customer service, noting that employees are knowledgeable, attentive, and go above and beyond to assist with purchases, making the process smooth and enjoyable. The delivery service is also frequently commended for its efficiency, punctuality, and the friendly demeanor of the delivery staff. However, some people were dissatisfied with aspects of the service, experiencing issues such as incorrect product deliveries, delays, or products arriving without proper packaging. A few other people also felt that certain staff members were rude or unhelpful, particularly regarding issues with faulty items or requests for assistance after a purchase.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and professionalism of the... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the helpfulness and professionalism... See more

Customer service

Customers consistently note positive experiences with customer service, describing it as excellent and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

From the moment we walked into Trio they treated us like valued customers. After a brief "can I help you?" from the floor sales they left us alone to browse and relax amongst the many many variet... See more

Rated 4 out of 5 stars

Would like to start with a positive. Denise- sales lady. Was second to none the best! Helpful, friendly and approachable. Denise was amazing. Listened to everything we wanted and allowed us time to t... See more


Company details

  1. #297 of 393 best companies in Home Furniture Shop

Written by the company

Trio Furnishings, one of the largest independent furniture stores in Telford, Shropshire. Affordable quality furniture online and in store. BEDS | SOFA BEDS | MATTRESSES | BEDROOM | SOFAS & CHAIRS | LIVING ROOM | DINING & OCCASIONAL | OFFICE |


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

193 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Helpful very friendly staff …

Very Helpful very friendly staff visted trio furnishing for several years now bought beds mattresses bedroom furniture carpets underlay sofa chair for longe found all staff very friendly very helpful with good honest advice very reasonable priced and good quality

27 May 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful, very polite and pleasant man. The gentleman who helped us was Paul. He was very friendly. Would highly recommend

25 May 2024
Unprompted review
Rated 5 out of 5 stars

Lovely staff

Lovely staff, all were exceptionally helpful, especially Sarah.
Good choice of mattresses, reasonable prices and willing to go that extra mile, thank you everyone for your help.

23 May 2024
Unprompted review
Rated 5 out of 5 stars

Today was my 2nd visit to Trio in a…

Today was my 2nd visit to Trio in a week, last time a small purchase, this time a mattress, staff members were attentive and very helpful.
Josh took my order whilst showing a new staff member how to process my order, Both were a pleasure to deal with.

21 May 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience! her name was sarah and a bloke i forgot his name but they was both so lovely and made sure we got the right help, very helpful. went home a happy customer:)

21 May 2024
Unprompted review
Rated 5 out of 5 stars

One very happy Lady….

Went here to price up some Lino and spotted a gorgeous mirrored cabinet, was reduced from 499 to 99 as it was cracked on the one side, I took a picture and continued to the limo section, a few moments later a very polite gent asked if I would like the cabinet to which I was a little bemused, he explained he’s spoken with his manager and if I wanted it I could take it Free of charge as it would end up on the skip, what a very generous and kind offer, cabinet collected and in place
Thankyou so much will definitely be spending some cash here in the future

17 May 2024
Unprompted review
Rated 5 out of 5 stars

Carpet fitting

Had a carpet fitted this morning. Very quick and efficient followed by good customer service! Would definitely recommend

(Also in store 2 weeks ago when I ordered my carpet they were super helpful and polite)

Very happy customer:)

17 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Visited yesterday to purchase a bed for my daughter! Colin was super helpful and made the whole experience a lot easier. Thank you Colin and Happy Retirement !

11 May 2024
Unprompted review
Rated 5 out of 5 stars

Bed and mattress for teenager

Shopping for a bed and mattress for our 12 Yr old daughter. Chris was very patient and helpful with her inability to make a decision but we got there in the end. They don't work on commission so they're not pushy or try to make a sale. Chris was honest about the products and made some good recommendations within the budget.

11 May 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service! Bought some carpet and needed a tiny bit of underlay and they gave me some for free! Have used Trios a few times. Highly recommend them 🙂

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic, helpful, friendly, couldn't praise them enough we've been to them twice now, we will certainly go to again, million times better than going to these big furniture companies.
We would recommend to everyone.

16 February 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

We have shopped at Trio many times over the past few years and always received lovely service and good quality items. Today we were mattress shopping and were assisted by Colin who was approachable, friendly, knowledgeable and not pushy at all. Thank you :)

10 February 2024
Unprompted review
Rated 5 out of 5 stars

Recommend you visit Trio

A great range of furniture reasonably priced. Very pleasant and helpful staff. Josh served us today and was very knowledgeable about stock. He was helpful and friendly Happy to have made a purchase today.

6 February 2024
Unprompted review
Rated 4 out of 5 stars

Single bed frame

Purchased a single bed frame for my daughter. We were assisted by Colin who was friendly, polite and helped us get it to the car. We even had a joke about my husband thinking we could fit the frame in to a BMW saloon (we managed to get it all in😝). The only snag is when we opened the box there were no screws. We could use the ones from her old bed frame so no biggie and not worth going back for but I’ll check before I leave next time. Definitely won’t put me off visiting again, some beautiful furniture and great prices.

26 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service, range of stock and competitive prices.

The store has a large selection of stock to choose from. Prices are competitive and reasonable. Staff are knowledgeable and able to give valuable advice. Everyone was very pleasant. Orders were processed promptly and delivery was as arranged. Our purchases were of a good quality.
I would shop here again.

31 December 2023
Unprompted review
Rated 5 out of 5 stars

great wardrobes

have recently purchased two, three door wardrobes which are really well priced and received excellent service from Trio staff. All the items were delivered on time and placed in the intended bedroom. Thank you to all the staff at trio for the excellent service.

12 December 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look