Tripmonster Reviews 

STAY AWAY!!! FRAUD!!!!

I tried in vain to contact Trip Monster to get my money back for the canceled trip.
They do not return calls, nor do they respond to the repeated emails I send to them.

"Tripmonster" - NOMEN est OMEN !!!
Booking ID - 19931640, Airline Reference Number: U7R9AV, BA801 flight to London Heathrow on 14 Jul 2022 has been cancelled

At February 6th 2022, almost 1 and 1/2 year ago, I booked a flight from Reykjavik to London (on July 14th 2022) via the agency tripmonster.com, but the flight was cancelled by british airways at April 29th 2022. After contacting tripmonster they told me that the refund of the payment can last up to 18 months. After 18 months I still have not got the refund from the cancelled flight, see below. Furthermore I cannot find a contact to tripmonster agency, just the indication in german language to contact Mytrips, see "....Für alle anderen Rückerstattungsanfragen, einschließlich der Stornierung oder Änderung Ihrer Buchung durch uns oder den Anbieter, wenden Sie sich bitte an unseren Kundendienst unter MyTrips."

bislang kein Geld oder keine Antwort vom Tripmonster oder Mytrips. Achtung Betrüger, Finger weg !!

Hi,
My name is CLAUDIO LUIZ AGOSTINI
I CANCELED a Qatar Airways flight with you, as shown in the attached screenshot.
The order reference was number 21968598.
But so far I have not received a cash refund.
There is another screen attached, confirming the cancellation of the flight in advance on the date of 12/12/22.
I await a response from tripmonster to resolve this situation. It has now been over four months and I have not received my refund.

I have sent email to their info email before 4 months, and there is no response. Website is working only homepage. when you try FAZ or Contact us, there is error. it has been in 6 months. Cort have decide they have to pay me 300€ but of course, its not possible to get from they when they are ghost :(

Our national team unfortunately booked tickets through Trip Monster in 2022. Two months before our planned trip one of the athletes got injured and could not join the team. As a result the ticket of this athlete were cancelled on 6 October 2022. Trip monster said that it would take up to 16 weeks for the refund to pay out and that the progress could be followed on their website. We are now 6 months down the line and despite numerous emails to Trip Monster, Travel Genio there is just no reply. I tried the website but the message read that there is no future flights booked. . I also paid for extra luggage for all 4 athletes, as an option on the Trip Monster booking and needless to say nothing came of it. After several emails requesting and answer from them it was just silence from their side and we had to pay again with the airline when we booked in our extra size luggage. Please can somebody give me advise on how to deal with these incompetent scamsters. My booking reference was Ticket #5619803. Please stay away from there fraudsters as they don't belong in the travel business. They will ruin your trip !!!!!!!!!!!!!!!!!!!

I can't get in touch with tripmonster.
Have tried several times, they haven't gotten back to me.
Looks like this site is a scam.

Disgusting service. Their app and website does not work so you can’t check in on time. You have to arrive 2 hours prior to departure because of this and you must pay extra if you can’t check in online and you arrive 5 minutes late. Unhelpful and their supervisor in the airport starts screaming at you when you try to discuss this with them. DO NOT FLY SAFAIR. Terrible airline.

I have booked with tripmonster on cheapflights however ive had a cancelation of a flight and i would like to contact them to rebook the connecting flight , how can i do so?

I booked my family's flights with tripmonster but I am now having issues.
I want to view my booking and so I am attempting to log into "MyTrips". I am, as instructed, entering the email that I used for the original purchase, but after I do that there is no log in link sent; not to my inbox, spam or junk folder.
I have also tried to view my booking on Vietjetair but when I enter the airline company code I was given when I purchased the tickets it says that the reservation does not exist.
This is extremely distressing and I have been unable to contact Tripmonster, as their primary form of contact is through MyTrips, which I have no way of accessing, and they have not responded to my email.

I want to change my ticket but when entering my email address on My Trip they say I will get an email with the info how to change it. I have tried 8 times now and still no email received as told every time I will receive! I want to leave one day earlier and spend a night in a transit town to visit friends, as I will originally be at the airport there for a few hours the next day anyway, but in three days I am going home and then it will be too late to change. I am not using Tripmonster again after this! I don't want to risk spending days of my vacation again trying to fix something as easy as this. Their systen really does NOT work!

I booked a return flight to Doha through Trip monster. the airline changed the date of my outgoing flight which was not convenient for me. I was told that I was entitled to a refund. This was back in October.

So far no refund. I have sent multiple emails to Tripmonster but they have not responded.

Very poor service

I've been trying to log on to My Trips page to which you asked for my email but to my surprise there's no way I can get through with that page even if I tried so many times. I'm clueless where else I can reach you so I decided to go through some reviews. I was overwhelmed with such negative reviews from other people's experiences. I just wanted to make some changes on my booking if you could please get back to me with this booking ID 21987785 would be of great help.

I have been trying to get in contact with tripmonster but when I enter my booking email and it says an email will be sent to my email id with link to manage my trip on gen in contact I never receive the email with the link.

Booking Id: 22213157
E ticket.9323538831597
I need to get in contact as soon as possible please

The company has ceased trading since December 2022.
Look at their website for the notice.

Hello everyone well, I'll update this as soon as I go to the airport. Yeah, they sent me confirmations. They sent me a ticket confirmations as well. I have tried to login to the airline website it says nothing exists. So I'm going to the airport in 45 minutes, and I will see if I have tickets to fly to phuket from Jordan. If I don't, I'll buy another ticket and I will dispute this and I will get my money back because I have all the evidence I need and the decent credit card company that actually goes full on with these damn companies that think that they can do whatever they want.. so I'll update you as soon as I find out tonight.. I actually do have a printout of everything I'll just buy another ticket. It's no big deal for me. I know it is for some people it's like that's it. That's all I have to use as far as money wise not to be spending my money on a ticket that I already spent money on because the dumbass website doesn't respond to anything.

Update had to book another ticket anyhow... they messed up the date oh well. Atleast it didn't cost me no more the $30 extra of what I paid. I say that because I'll get my money back from the charge on credit card....

These people are doing tricks with the airlines I would never trust these guyz again. I booked for a Singapore airlines but they sent me with different flight and when I reached out to them for answers no one really care about their customers. Need to ban these stupid websites.

Vi 4 i familien har bestilt en reise til Egypt i juli 2022. Flyet er kansellert av flyselskapet og vi har ikke fått pengene tilbake enda. Verdien er kr. 23.000 kroner. De svarer ikke på e-poster vi sender og finner ikke et telefonnummer å ringe. De lovet oss i en e-post i begynnelsen av desember at de skal betale innen 15 dager, men vi har verken fått penger eller får svar på de mange e-postene vi har sendt.
Vi mistenker at det er svindlere i Tripmonster fordi en annen familie bestilte den samme flyreisen med tripmonster.com med oss og de fikk pengene tilbake for 5 måneder siden. Hvorfor har vi ikke fått den tilbake ennå? Er det noen som vet hvordan vi kan gå videre med saken eller saksøke Tripmonster?

The 4 of us in the family have booked a trip to Egypt in July 2022. The flight has been canceled by the airline and we have not received the money back yet. The value is NOK. NOK 23,000. They don't respond to emails we send and can't find a phone number to call. They promised us in an e-mail at the beginning of December that they will pay within 15 days, but we have neither received money nor are we getting answers to the many e-mails we have sent.

We suspect that there are scammers in Tripmonster because another family booked the same flight with tripmonster.com with us and they got their money back before 5 months ago. Why haven't we got it back yet? Does anyone know how we can proceed with the case or sue Tripmonster?

Wow! I just want to warn EVERYONE before booking with this company.
So buckle up as there is turbulence for this ride!

So we booked a tripped to Greece through TripMonster as I thought it was a trusted site. Lo and behold, LOW does begin to describe what you are about to read, this deal never took off.

Our flight was changed, but our connecting flight was still going to be in the air. So how would we make our flights? Oh we can’t. So being the great travelers that we are, we tried to reschedule our flights. However, we tried the phone number attached to the website- disconnected. We tried to contact via email. Doesn’t exist. We started to think that we were the problem, but it was the classic “it’s not you, it’s me.” Them being the “me” in that statement. The usual bait and switch from a terrible decision to book a trip while drunk and trying to find the best deal. But 1/3 of a life crisis. Am I right?

So back to the story, which is why you are all here on this great website. I’m petty. I’m one petty lady. Imagine your terrible ex taking videos of you snoring then showing it to you days later. I’m that times 3. You think not getting a hold of the company was going to stop me? You have the wrong girl. I’ll show up to your house at 2 am with a radio system blaring 80s romantic music, TripMonster. As a normal person would, we started messaging parent companies and sister companies. Of course. But that was not enough, it never is, is it? I guess their AirPlane mode is on.
So I had to do the unthinkable, I had to make an appointment with bank to talk about possible options to get my $1,900 back. Corn fed prices. The bank asked me to include documentation of every time I contacted the company, who I talked to, what we talked about. The usual. But how does one do that when everything doesn’t work or is disconnected?
I probably have you one the edge of your seat at this point, but don’t you fret! The petty lady, yes me, was here with the receipts. How many, you may ask? We listed exhibits, A-N. 14, if you don’t want to count on your fingers like I just did. 14 different ways we attempted to contact the company. 14.

We never got our flight changed with 2 months of trying to contact the company. I guess it wasn’t love at first flight. We had to go through a run-around with different companies to get our money back. Money lost on upgraded tickets, flights to islands in Greece, baggage fees. So much money lost. You could say nothing about this trip was plane…

I have been trying to get in contact with tripmonster but when I enter my booking email and it says an email will be sent to my email id with link to manage my trip on gen in contact I never receive the email with the link.

Booking Reference : 2R7S5C
I need to get in contact as soon as possible please