Tripmonster Reviews 

I wish I read reviews before I purchased my tickets through them. They are the worst!!! Impossible to contact anyone, and when you do, they are unfriendly and unresponsive.

I made a Qantas booking Melbourne to Perth with Tripmonster and I have had so much trouble trying get a tax invoice/receipt. I need it for a compensation/insurance claim. They asked me for my name and address which I provided straight away and now I just can't get a response. The customer service is just awful, and as my flight was nearly $2000 out of pocket, I'm finding this very stressful. All I need is a tax invoice showing how much I paid for the flights. The booking code is 21933303

Made a reservation with Tripmonster and never got the receipt, which I desperately need to get reimbursed for the trip. I contacted customer service two weeks ago to ask for it (why don't they send it automatically??). They sent an email requesting my name and address, to which I promptly replied. Since then, I have called twice and sent multiple emails but to no avail. They said it should take a week and then said I should wait a few more days. Nothing. No idea if I'm ever going to get the receipt from them, and that is a large amount of money on an international flight that I cannot get reimbursed on... Ticket #5694428

Posting an update: I was contacted by customer service immediately following this post. The next day - problem solved. I really appreciate the quick response. Wish I wouldn't have to resort to complaining in public to get attention.

Sitat"Visste du at du i stedet for å kontakte oss lett kan administrere bestillingen din via MyTrips?" Skulle prøve å sjekker reisen min .Når en bruker bestillingsnummeret dere oppgir er det på 8 tall.
Når en bruker dette nummeret i skjemaet kommer det opp "Order number consists of 6 characters (letters/numbers)" og en blir fraskåret fra å komme videre. Hva skal en gjøre for å få nødvendig infornasjon om reisen nåtr dere oppgir galt nummer? Håper dere kan sende svaret på min E- mail så jeg slipper å sitte her på dette foraet. tragisk at dere ikke har en E-mail en kan bruke ved spørsmål.Håper jeg får svar snart da jeg skal bestille billetter til Oslo der turen med dere skal starte.
TRIPMONSTER THANKS FOR REPLY My booking number/ID is 22127114 My name Jan Gjerstad. Trustpilot doesn't allow you to provide email addresses so they didn't accept that I sent it, but the ID number should probably be enough to get a reply, and you have my email address for issuing the ticket
I hope I will now get an ID number of 6 digits so that I can use My Trips, or other information for logging in to My Trips
There are many people who have the same problem and are completely desperate. What has happened, and what should they do to be able to get in touch with you and get the correct information. Don't you have an e-mail we can contact you through, or a telephone number? I assume you want happy customers?

Contacted Tripmonster 6 days ago requesting a booking change after the airline made an involuntary change to my booking. Happy to pay the difference but have had no response from the company at all except for the initial automated response. Getting quite anxious as the flight is less than 5 weeks away and is only getting more expensive. Ticket #5717814

This is so far the worst experience I've ever had with flight booking. Website is not helpful. No customer service. They are supposed to help customers from the time of booking all throughout the time the customer gets to his/her destination. Not for this one. I feel ignored, not helped. After extensive research, I found a customer service email to ask for help. They sent back a link telling me to apply for a refund - well this link doesn't work. And no response after that.

Tripmonster Booking No: 22174941
Jeju Air booking code: 3HLC9K
Air Asia booking code: Z2TF2P

Passengers: Rizalina Knowlton, Anna Marie Gonzalez, Troy Knowlton

I am sorry but I have never seen any websites don’t have a customer service number on it. I mistyped the email address and I can’t even log in! Could anyone give me the helpline or even customer service email so I can get some help here?

Hi There,

I have made a booking under 22171807 and there is no ticket issued when i try to check with airlines they have confirmed that they havent received anything

I cannot contact the customer service to check if my flight to Buenos Aires is still active. I have missed a flight and cannot check it online if my flight back is okay. bestillings-ID 21490387

I booking with tripmonster.com booking ID 21956312 and Travelgenio ( I discovered they are 1 company) and the flight information I received was different than what I originally tried to book. I tried cancelling the flights within a couple of hours after booking. But they sent me an email message denying my refund. Even though their terms and conditions states I can cancel within 24 hours. I eventually have to dispute it through my credit card to get my money back.
They are very dishonest and it’s not worth trying to save a few dollars. Pay a little more and go with a reputable company.

Hello how can i change details of the passenger you dont have any contact details or email address to clarifying the incorrect number.
Would like to change details

Can someone help me to this

Please, I beg you. Never order any tickets on Tripmonster.
After a cancellation days before my flight, I asked for refund.
Tripmonster refused. Why? They answered I didn't took their special insurance which was actually unavailable in times of COVID.
I've succeed to call their hotline — guy on the phone just turn around during 5 minutes and finally said please complain on website.
They always find a way around. They never respect you. They are complete stealer.

BOOKING N: 21252587

What a terrible booking agent. TERRIBLE. I went onto their site after searching on chespflights for flights on the 15th of Nov. I went o to the site and again selected 15 November. However when I finished with the booking, it said my flight is TOMORROW 😡😡😡. I quickly wanted to change, and they said I can't coz the flight is on less than 24hrs.. 3 mins hadn't even passed but I couldn't change the date. They said I must contact thei airline, of which I did and had to pay almost the same amount as the original booking to change the date.. I know for a fact I put in 15 November as my travel date. I've never made that mistake before. What a TOTAL SCAM!! I paid twice the price for 3 passengers. Never again, next time I'll jusg book directly with the airline

The booking no. Is 22155249

I had bad experience with tripmonster and I was right to review about my flight ticket time was changed without any notice however I got a call from them and I am grateful for how they handled my situation and need to big thanks for Ms Carmen how professionally help me out for my flight ticket timing.
Still I hope they will do the best and thank you

Tripmoster has sold me two tickets on 2020 and than canceled the ticket and issued a voucher and just I realized the voucher is not even valid. I am going through some legal issue to claim my money back. Please avoid this mob.

I booked a flight on 31 October, the payment was done and I received a message saying that the airline has not confirmed my booking (rejected by the airline) and that I will receive the refund via the same method I used to make the booking. A week has passed by and I still haven't got my money back
Booking number: 22100873

Edit: I got my money back, I know that you guys are frustrated about this but these usually take more time than usual but I'm sure that your money will get back

UPDATE - as your advanced support dept STILL hasn't contacted me in regards to upgrading our return flight - we absolutely want to cancel the return flight and get a full refund. The only response from TripMonster seems to be on here!! ABSOLUTELY APPALLING!! (18 November)

I am trying to upgrade a trip that I have booked, and have so far had the phone put down on me twice! After reading these reviews I am worried that we do not have tickets.

Thank you for your response - I spent 3 hours trying to get through yesterday. I spoke to Nester twice and two women who all advised that I could not upgrade. Today I contacted Virgin Atlantic & Air New Zealand who confirmed they did have premium economy places but your company (as third party) can only book the upgrade. I am currently on the phone to Mary and have been put on hold again. Booking confirmation is 21960256.

I was advised by your company that Tripmonster were unable to sell upgrades - how absurd, a travel company can't provide an upgrade, even though the airline has seats available. Lesson learned, as it stands, I would never use Tripmonster again as the person who books travel for the entire organisation.

This is the worst website I have booked ticket from. Do it book ticket from here even if you are getting 50-100$ lower, you will have lot of trouble later on. I have been requesting for a change of iternary for almost a week, having calling them every day but still they haven't sent the details. If you booked directly through airlines and call them they immediately tell you what the difference and can confirm right there. Very slow response bad customer service,

I have booked a return ticket which costs 1613$. After the payment i discovered that luggage is exluded. I have flied multiple times with Turkish Airlines and know for long distance 30kg baggage always included. In order to be sure i called the airlines but could not find a ticket number. Reservation code is invalid. Ticket prices are raising every minute and i still wait a reply from tripmonster.

Nov. 8:* I have amended my review and instead of one star have given 3 stars as once I eventually found an email to contact you (email to contact you was written within someone else's comment on this site) I emailed you. I did receive an email from your site on Nov. 7 that a refund has been issued. I checked with my bank, and the refund is processed. Thank you.
My suggestion for you - hence giving the 3 stars:
1. instead of asking me to provide you my email and booking number, and my personal information on a public site such as this, it may be better if you include your email address or way to contact on your website, this way you can reduce the anxiety and worry associated with experiences like mine in the future -
**** for anyone else their email address is cust.serv @ tripmonster.com (no space of course - this review doesn't let me type an email address)
2. from reviewing other reviews on this site, it appears that a problem similar to mine occurs often - so it is important to have your contact info on your site so that people don't assume you have a fake website.
3. why are there so many errors associated with booking through your site? until these problems are fixed I would not be using your site to book any more trips as I do not like to go through a distressing experience. thank you for returning my money though 2 days later.
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Nov. 4 I booked a flight this evening and I got an email that "airline has not confirm
ed your booking....in the next few days you will receive your refund via the same method you used to make the booking" - this is distressing as this company Tripmonster has no one number or email to contact. I want to know make sure my money is returned ASAP as some of the Q&A indicates may take months? I really hope this is not a scam website.