Tripp Reviews 

I always buy Tripp suitcases - love the quality and colours. Recently had an issue with not receiving a confirmation email and was worried but after phoning and speaking to Sasha it was all quickly resolved - my payment method was linked to a different email. Brilliant customer service from Sasha.

First and last Tripp purchase. Bought a suitcase direct just over a year ago and used it once for our summer holiday last year and once this year. On this year’s outward journey one wheel came off during transit. Contacted customer service who weren’t interested in providing a replacement wheel as it wasn’t deemed a manufacturing fault (to my mind it can’t have been made very well if a wheel has fallen off after 1 year!). To be honest the suitcase itself feels flimsy. Lousy customer service. Providing a replacement wheel or even selling a replacement at low price would cost very little for the company but would help prevent these suitcases ending up in landfill before necessary. Would not recommend and will be purchasing alternative brands in the future. Update: Tripp’s response is inadequate. Not asking for a replacement suitcase, but a replacement wheel. The warranty policy is not fit for purpose. Makes no sense.

I had an issue with a wheel breaking off a new suitcase during a flight. Although I should have claimed through the airline Sasha at Tripp customer service offered to provide a replacement suitcase.
I wouldn't hesitate to recommend this company for their products and customer service.

First class customer service from Rachael. She dealt with our query expeditiously. We thoroughly recommend the Tripp suitcases for their quality .

I ordered 3 items which arrived over a week later. Each item was wrapped only in a polythene bag and all 3 items placed in single cardboard box. The case was badly scuffed and marked. I contacted customer support who offered a discount. We negotiated and a replacement was sent. Their products are good and it is a shame they are not dispatched with more care. Overall I am happy, and this experience would not put me off using again.

Great suitcases that can take all the rough and tumble when flying. No need to explain to people the hardship a suitcase has to endure. We had the older models and these are the updated version. The abuse the older ones got on their travel and still were in great condition.
The suitcase when on offer are fantastic value. Tripp are a top company with excellent customer service.

Ordered a suitcase for click and collect at a co op and the co op rejected it for some reason. Got in contact with customer services and they replied quickly and offered me a replacement to be sent to my home address or a refund. I chose a replacement, however it had just gone out of stock so I was offered either another colour or to wait, i chose to wait and the moment it came back into stock one was sent out to me and got a DPD order notification :) Thank you Rachael :)

we ordered 2 suitcases based on the sizes on the website, the suitcases arrived on time but they are not as big as claimed on the website or on the label attached to the cases.
why don't companies just tell the truth instead of thinking we are all idiots.

Ordered new tripp cases to replace ones we have had for many years , unfortunately there was slight issue with one of new cases which was sorted and replaced very quickly by a kind lady in customer service called sasha.
Replacement case arrived quickly and looking forward to our next break with these top quality cases.

I got 2medium suitcases and 1 cabin bag
Went on holiday they were great But then I noticed a problem with 1 of them
Got in touch with Tripp and got everything sorted
Sasha who I dealt with was very helpfully and issue was resolved very quickly
Great job Tripp
Would totally recommend
Sandra Davis

A great product, light and easy to use for a large case, with an excellent company website, helpful communications and prompt delivery - plus Tripp has a brilliant range of affordable well made products. A query led me back to customer services and the response by Sasha there was fast, efficient and personable, seeing the issue through to resolve and following up, demonstrating very welcome 'old school' support. Thank you!

i had a small (largely cosmetic) issue with one of my suitcases.
i received a reply, from Sasha, within days, and whilst accepting no liability, which i didn't expect them to, my issue was resolved in a friendly, helpful, courteous manner.

Sasha's colleague, Hits, similarly kept me updated about when a replacement part was being sent out, and it fully arrived a few days later in the post.

great service, great team!

A wheel fell off my wife’s suitcase. I contacted Tripp UK and they investigated and replaced the suitcase. Nikita Priestly was the consummate professional and gladly replaced the item.
Customer service second to none, thank you.

After having a redirection issue with the courier twice, Chantelle and Rachael went above and beyond to help me finally receive my suitcase. It arrived the very next day! Brilliant service from Tripp, and the suitcase itself is fantastic quality. Really pleased with the outcome and the support I received.

Second time buying Tripp suitcases as the first set have lasted well over 10 years and had been on many trips. Decided to buy a new set but encountered a problem with them after our first trip, emailed the customer service team and dealt with Nikita. She has been so helpful and resolved the issue quickly and efficiently. Would definitely recommend Tripp for their products and customer service.

I contacted Tripp and our issue was handled and solved in a fast friendly and polite manner by Nikita. She was quick to respond to our messages and a replacement case was here in just over a week. Best customer servive I have experienced, thankyou Nikita and Tripp.

Ordered a large lightweight suitcase from the Tripp website about 10 days ago. The suitcase arrived two days later but, unfortunately, it was not the one we had ordered. Contacted Tripp via their online form and received a reply from Nikita the next day. After sending back pictures to show the case was not the one we wanted Nikita arranged to have the incorrect order collected from our home address. There was some confusion over whether our order was going to be replaced or refunded (we had asked for a replacement) but after another couple of emails Nikita confirmed she had ordered a replacement which arrived two days later. She was polite, patient and professional and a credit to the company. The case we ordered was a replacement for another Tripp suitcase that we had for over fifteen years and which had proved to be an excellent purchase. If the new one lasts half as long it will still be a bargain - in our opinion Tripp make some of the best value suitcases on the market - great quality at very reasonable prices.

I have always purchased Tripp suitcases, over the past years I think they have decreased in quality but they come with a 5 year warranty and the team have always been very helpful and sent me a replacement if they case has broken within 5 years. Very good service and value for money - especially if you travel a lot.

I found the customer service to be fantastic! It took place via email but a huge relief to be conversing with a human, and the same person throughout. Rachael was ever so helpful and responsive. I would certainly recommend Tripp now.

I had a problem with a suitcase I had purchased about 2 months ago, one of the wheels came off. I emailed Tripp the following day and received a lovely email from Kaye asking for details of the fault. Within a week a new suitcase is on the way to me. I cannot recommend Tripp highly enough for their customer service especially Kaye.