Tripp Reviews 

I found the customer service to be fantastic! It took place via email but a huge relief to be conversing with a human, and the same person throughout. Rachael was ever so helpful and responsive. I would certainly recommend Tripp now.

I had a problem with a suitcase I had purchased about 2 months ago, one of the wheels came off. I emailed Tripp the following day and received a lovely email from Kaye asking for details of the fault. Within a week a new suitcase is on the way to me. I cannot recommend Tripp highly enough for their customer service especially Kaye.

Thank you to Tripp and Rachael White who was my Customer Service Adviser, your speedy response to my enquiry and the service Rachael then provided was excellent.

A lot of companies in recent times, don't have customer service and you feel it's just someone answering a call but there not interested in helping.

Rachael, was brilliant! Well done Tripp on the excellent service! I will definitely be back for all my luggage requirements.

Sammy, Leeds

Ordered a cabin case to match my suitcase. There was a mix up with delivery as my e mail wasn’t excepting their e mails. Someone rang me and sorted it all out with arranging another delivery a few days later and as always the case is brilliant quality at a v reasonable price.

​I have had a Tripp Supreme Medium suitcase which, in terms of build and value for money, is a brilliant case. It’s well-made, looks great, and represents solid design at an accessible price point.

​However, my experience with their customer service regarding a simple seized wheel bearing was deeply disappointing. After jumping through multiple hoops—taking serial number photos, full-length shots, and two separate videos demonstrating the issue—I was first told they "couldn't see a fault" on video, and then told that Tripp simply does not sell replacement parts for this line.

​The proposed "solution" from customer support was to take the working wheels, move them to one side, and drag the 4-wheel spinner as a 2-wheeler. The wheels at the front and back are a different size, so this physically impossible!

​Compared to brands like Samsonite—which supply spare parts and repair kits for years—Tripp's approach to aftercare feels remarkably wasteful. A perfectly good suitcase shouldn't be destined for landfill (or dragged awkwardly on two wheels) over a £2 plastic roller.

​If you buy from Tripp, expect great initial value, but be prepared to source your own third-party parts online if anything ever wears out.

I’m really pleased with how my issue was handled. After experiencing a problem with my suitcases, the company resolved the matter by replacing the faulty cases.

Throughout the process, communication was excellent — timely, clear and very informative. I always felt kept up to date, and the issue was resolved efficiently and professionally.

Thank you to Rachael White for the great customer service and for putting things right. I’m very happy with the outcome and would definitely recommend the company based on my experience.

I ordered the case online on Monday and wasn’t showing as been dispatched on the Thursday, I hadn’t give myself a very long timeframe. I contacted customer service by mail who were extremely helpful and replied promptly, my case arrived Friday and Iam absolutely delighted with it… hopefully it will be as good as my existing Tripp cases… due to test it out in next few days .

Absolutely outstanding service!

Bought many cases from Tripp and I’ve just had a handle fault with one on my last journey.
Spoke to customer services and a lady called Rachael White helped me with my problem and was an absolute ⭐

Thank you Rachael!

I had an issue with a newly bought suitcase , I contacted Tripp
customer care and Rachel was my adviser ,she was so helpful and after forwarding on the issue via video . She sent me out a replacement , she was very helpful indeed .

I had an issue with my suitcase and got in touch with Nikita, the customer support experience couldn’t have been better!

Super quick replies,really helpful and rectified the issue super quick also.

Nikita is an asset to the company and couldn’t have been a better help :)

Placed an order on the 14th and have received no notification email despite money being taken from my account. Can’t even contact them through the website as I have no order number

Appalling customer service! I placed an order with express delivery a week ago and am still waiting for the parcel. The courier also said they are yet to receive the parcel.

I tried emailing Tripp customer service twice and completing the online form with no response. I also tried calling the customer service line multiple times and each time I got to the front of the call queue the line went dead.

I am unsure if my parcel has been lost but it seems like I won’t be getting any answers from Tripp!

Had an issue with 1 case from a set purchased last year. Reached out to customer service, message picked up within their response time indicated. Dealt with Rachel all the way through who advised clearly what was needed from us. Rachel ensured the issue was fully resolved in a timely fashion. Excellent service - 2nd time purchasing Tripp suitcases & would highly recommend. Rachel a true asset to Tripp!! 5 stars well deserved - thank you!

Efficient customer service

Received someone else’s order and despite 3 attempts to contact by telephone, on hold for over 20 mins each time told no one available! Emailed complaint and still no response. APPALLING CUSTOMER SERVICE

My issue has not been fully resolved as I have not received my order! You managed to arrange prompt collection of the wrong order yet not next day for my original order - SO DISAPPOINTING

After a problem with a suitcase I contacted Tripp, their response was within 24 hours and a replacement was offered, excellent customer service and I would highly recommend.

Purchased a large Holiday 8 suitcase. Took it on holiday once and it was severely dented. Not fit for purpose. Contacted Tripp twice with photos and they have not bothered to respond. Poor customer service and poor quality!

I had a problem with my suitcase. Your advisor Sacha dealt with my problem quickly and efficiently. Thank you.

Excellent products and superb customer service. I bought one large case and liked it so much then ordered two more (matching medium and a small).

When it comes to reviews, they tend to be more negative than positive, as we often remember the frustration of an issue rather than the many times things go smoothly. However, on this occasion, I can genuinely say that I have been overwhelmed by the fantastic customer service and support I received from Nikita when my purchase arrived damaged.

From my very first email regarding the issue through to the final resolution, Nikita was incredibly helpful, professional and understanding. She assisted me without hesitation, kept me informed throughout the process, and went above and beyond to arrange a replacement item for me.

It is refreshing to experience such outstanding customer service, especially when something has gone wrong. Nikita handled everything with such efficiency and kindness, turning what could have been a frustrating experience into a genuinely positive one.

A huge thank you to Nikita for her exceptional service and for making the whole process so easy. 5***** all the way.