Tripsta Reviews 

Ticket to Brazil booked for 1st June 2018.
Admitted into hospital on 27th May 18.
Had to cancel the flight due to medical conditions and told would get £115 refund. Never been received even told it was my bank fault,
After many telephone calls they said get refund from airline company.
They confirmed by email on the 6th June 2018 they requested a refund from TAP Air Portugal for the monies.
no response to my emails or calls since.
Contacted the IATA who said the IATA number on the eticket was incorrect and actually their sister company airtickets. Also they are trying to recover monies from them as they have disappeared.
Found the announcement on the corporate tripsta website dated 28th June. I emailed the person making the announcement (sspilioti @ tripsta.com) and they have read my emails (I use tracking) not responded and have changed the email address to marketing @ tripsta.com . Still no replies.
I contacted TAP Air Portugal who have confirmed they where notified of my refund on the 1st June 2018.
I talked to TAP Air Portugal today and told the refund is still in progress. I aske them to stop the refund and talk to me. I have to raise a complaint
but it is their policy to refund to the agency. Why when they know fraud is happening.
Now tickets have to be purchased for Aug with the same airline and can get no help or symphony
The Euro citizens advice centre will not even register my complaint.
I hope all the board of this company are tracked down and sent to jail for the harm they have caused.

We booked a flight for the 13th July and have received and email to say our booking has been cancelled. When we contacted Emirates regarding the booking they said we need to contact Tripsta and that it had been cancelled on the 4th July with Tripsta receiving the refund! We can't get hold of anyone at Tripsta via the phone line and have emailed online. We are so upset we just need some communication whether they have rearranged our flights or if we will get a refund. Does anyone know how else to get in contact? I'm concerned reading some of the comments below. We have two young children and flights aren't cheap plus its for my husbands sister in laws wedding we are extremely disappointed. If they can resolve this I would put definitely put a positive comment on here.

Just seen that Tripsta website is down! They are no longer operational. We booked return flights Freetown- London for departure this evening. Email from Tripsta this morning to advise that flight is cancelled:

"Dear Customer,

We are sorry to inform you that your booking has been cancelled due to flight issuing conflicts we are currently facing. Unfortunately, due to these technical issues in our system we are unable so assist you regarding this matter. You will need to communicate directly with the airline. Airtickets cannot make any request for rebooking or refund.

We strongly recommend that you contact your bank provider in order to receive instructions about any necessary actions you can take to get a refund of your money.

Again, we are extremely sorry and we would like to apologize for any inconvenience this caused. Thank you for your understanding.

Best regards,

Andrei Varzari
Passenger Service Center"

No response via customer service numbers fro Tripsta or airtickets its booking company. Emails left - still awaiting a response. Airline unable to help. We are now frantically trying to contact the Bank and see if we can get any help. This is truly appalling!! Flight was booked ages ago - only just seeing the negative experiences from others online... Please do not do business with this company or its affiliates. Bad News!!!

I have a flight on July 17,2018. However, due to personal reasons I need to modify the tickets. I have tried contacting tripsta over mail and phone but to no avail even after paying extra during booking to avail these services. Pathetic customer service.

I had a booking through (TRIPSTA) and they used my second name instead of my last name, I'm trying to call them for 10 days without any answer
I send them many emails also without any answer

AVOID LIKE THE PLAGUE
A disgrace to the travel industry.
After sales customer service is non existent.
Always put any communications to them in email form and if you must use these con merchants always pay by credit card where you have a bit of protection and proof of dealings. That way you can ultimately dispute monies paid through credit card company and possibly get full refund!!

Terrible company - will never ever use them again!!! I have been trying to cancel a ticket now for just over 4 weeks. I have been in contact with 3 of their so called customer service agents in that time by email - each one will take over a week to respond to my email asking them to cancel my ticket. They have confirmed the amount I should receive but then they just wind down the time- 48hrs left and then they can claim my money for themselves - never dealt with a company like this before - do not use them!!!

Absolutely unbelievable, terrible experience. Avoid at all costs! A complete scam. Booked my flight almost a month ago and received a confirmation number. Today, less than 24 hours before my international flight is due to depart, I receive this email (with terrible writing by the way):

"Dear Customer,

We are sorry to inform you that your booking has been cancelled due to flight issuing conflicts we are currently facing. Unfortunately, due to these technical issues in our system we are unable so assist you regarding this matter. You will need to communicate directly with the airline. tripsta cannot make any request for rebooking or refund.

We strongly recommend that you contact your bank provider in order to receive instructions about any necessary actions you can take to get a refund of your money.

Again, we are extremely sorry and we would like to apologize for any inconvenience this caused. Thank you for your understanding.

Best regards,
Egkor Tektonidis
Passenger Service Center"

Contacted the airline who informed me that these scammers had cancelled my flight already on July 1st and were issued a refund... I've called every single number on their contact page-none of them work! Messages get no replies. Horrible, disgraceful company. Shame on you.

FAKE WEBSITE!
I have cancelled my ticket and they were supposed to refund me which they don't. Now they even block any number I call with to ask for refunding!
Totally FRAUD

Avoid like the plague !! Terrible experience with them ..my phone bill will be through the roof!! Repeated phone contact pointless UK numbers don't connect ..irish number..recorded message then cuts you off!
Have sent 5 e mails ..not 1 reply .
Our booming was made in January through them ..ended up having to phone airline direct to eventually get our e tickets ..we are due to fly next week .
Only then to discover we have been hugely overcharged ..for some flights that don't even exist 😠
The airline company tells me that the second part of my trip from Amsterdam to Maastricht is by bus ..yet through Tripsta flights are booked and paid for.
Also discovered they'd only decided to book luggage for me going on my trip ..but not to bloody bring it home again..so I've had to pay out extra for that too...goodness only knows how I'll ever get through to them to see about refunding my money ....will never ever use ..or recommend them to anyone.
Absolutely useless bunch of charlatans ..and totally ignorant of public's needs .

Worst travel agency ever. I had been told by the airlines my booking had been cancelled but tripsta provided me with non exis eticket. I tried to call all the number in the list but all numbers are invalid. Such a scam!!

I booked tickets for my family on May 20th 2018 to fly on 6th july 2018 in Emirate through tripsta, on 3rd july came to know from Emirates that ticket has been cancelled by travel agent and requested for refund. Contacted Tripsta about the same but their response is very poor. they requested to raise dispute from credit card service provider and refund the money. They told they will send the email for cancellation of ticket but still now i havent recieved.

Update
I have sent 5 emails, made a call five times no one responding to the call, very poor customer support. i have seen lot of bad reviews about the tripsta. can anyone tell me whether they have got refund from the company.worried whether i will my money back.
They runined all my travel plans.

Update on 16 July 2018
I contacted my credit card service provider to inform about this fradulent transaction, they told to retrieve this money t will take 180 days.
Above all sky scanner is the biggest scammer in this, he is the biggest fraud he simply take commission and doesnt worry about the user. Dont use skyscanner. Book your tickets straight through airliner to avoid any issue.

Have tried several times via email. Also tried calling both uk numbers which one didn’t ring & the other recorded message then cuts you off.
Also tried through their app 😡
Desperate to get my e-tickets as fly in 5 weeks.
Very bad customer service.
What can I do have receipt & tripsta booking ref ?
So angry 😤

I needed to contact tripsta to amend flight details (postpone the date) and there is no way to call them. The UK number keep disconnecting, doesn't exist ( +44 20 8068 6064). I tried calling Ireland, German, Greek and French numbers, none of those work and not just one day. I have been trying since yesterday.

They have the number listed in tripsta's customer-service webpage but all seem to be fake numbers.

Moreover, when I contacted the airline directly they said they cannot change the ticket because tripsta has got it booked in a way that they cannot see. So it seems I'll be ending up loosing £1K (tickets for 2 people from india to UK) .

Does anyone know how to report tripsta to UK authorities to alarm them about this unsupported travel booking company, where money & information just flows one way?

Trying to get a refund for our family holiday as we cant travel due to illness, but finding it impossible.

Would advise against using this company. As the poster below mentions their customer service is non existent.

My own personal case was them providing the wrong flight times, resulting in me being stuck in a far flung country and having to stay one more night unplanned.

This happened a few months back and I'm still at square one with any response from them so I basically lost flight money, had to pay for a further nights accommodation and general expenses I didn't need.

They may occasionally reply to emails but the phone service is all robotic automated stuff.

It is impossible to get hold of Tripsta. They do not answer emails to change requests and their phone line just keeps you on hold indefinitely. I have tried three times. Essentially, after you have made a booking it is very difficult/impossible to change.

I am not sure whether this is fraud or just the worst service I have ever experienced.

Booked an expensive flight with Qatar airways with Tripsta, then had to change the dates (for a flight 6 weeks in the future), and Qatar gave me a code to authorise this with Tripsta. Though Qatar were fine with the change, Tripsta wouldn't do it, saying they had no access to Qatar's details. To cut a long story short, they only promised a 50% refund (which they never paid). On each call, I had to start from the beginning as no records were made. I had to reverse the whole transaction and let the bank deal with them.
Never again would I use this company.

Hello victims of Tripsta, is time to get together and stop tripsta and by association Skyscanner from stealing hard earned cash from honest working people!!!
If you have been scammed and want to get your money back join our Facebook group now called "Tripsta is a SCAM with Skyscanner".
Together we are stronger!

Hello,
I've booked a ticket through Tripsta on 03/05/2018 for a flight with Air Moldova from Chisinau, Moldova to Tel Aviv, Israel on 01/07/2018.
Today I get a phone call from the airline company informing me that the ticket was cancelled by Tripsta, after checking my bank account I see that there's no refund.
I try to contact Tripsta all day and I've sent e-mails without any answers from their side.
As I can see from previous reviews in the last few days, they are scamming not only me but a lot other, alas, if I do not get an answer in the next few hours, I will be taking legal action against them by contacting the National Fraud and Cyber Crime Reporting Center.