Tripsta Reviews 

I have made three bookings with Tripsta recently.

The first one was absolutely fine, good price and e-ticket issued very promptly.

The second one seemed absolutely fine, slightly higher fare than the identical first (reasonable given it was a couple of days later). This one then got cancelled after a few days and eventually refunded without any explanation and no e-ticket issued.

After weeks of trawling comparison websites for similar fares, I ended up dealing with Tripsta for a third time as this was the best rate available for the very same return flight, however it was 50% than the fare I had originally paid for my second booking. Then, miraculously, an e-ticket was issued within a minute of my having completed the booking.

Why was the e-ticket not issued for the second booking I made? This inconsistency and fare hike make it difficult for me to trust Tripsta - approach with caution.

I traveled from Israel to Romania with Blue Air airlines and bought the flight ticket using Tripsta.
When I got to the airport I was told that I could carry only 20Kg suitcases, even though I paid extra for extra weight. I was told by Blue Air that Tripsta never paid them for the extra weight even though they charged me for it. I emailed Tripsta many times demanding a refund for the service I did not receive but they acted like thieves and refuse to refund me. DO NO USE THIS SERVICE!!!

Please avoid this company, the worst customer service and real thieves...

They deducted my credit card twice even though my booking was not successful!!!! Seriously??? so then I have to go through a hell of cancelling the transaction on my credit card. Never again!!!

They are theift big time be aware of them i have just got cheated by them

Do not use this company very bad, make you pay, put all your information, send you an email saying congratulations with your confirmation and a day later send another email saying, we are pleased to inform you ticket is cancelled, call to explain and not They know why, don't use tripstar.com

The most unacceptable experience. I do not know how they can run this company with such bad customer service. You hold for hours on the phone with very little assistance. They keep directing you to a form on the website . They give you slightly cheaper flights but for a couple of ££s it is simply not worth the bother.

I have spent the best part of 4 hours trying to change my flight by one day and have not made any progress.

Feel like crying with frustration.

Yours Emily EP

This company canceled my purchase for no decent reason and my money CONTINUES with them. The purchase of the flights was CONFIRMED. I do not recommend!

Worst service in the world - TRICKSTER
Avoid at all costs. I booked a ticket to Johannesburg from UK had complications with the travel. Tripsta blamed the airline but it was their fault 100%. I had to buy another ticket from Johannesburg and TRICKSTER won’t refund . TERRIBLE CUSTOMER SERVICE. Awful experience avoid at all costs

NEVER EVER EVER EVER EVER EVER AGAIN!!!!!!!
It's funny how the minute you are extremely unhappy with a service you google the reviews then suddenly you see up to 3k negative reviews. Believe it or not I waited 3 hours 15 minutes on the line just to get a price for changing dates on a ticket - then they closed the line of my face. Every penny paid to you guys I hope you see zero success in your business!!!

Awful customer service. Just ignore you. They advertise one price on skyscanner and charge another on payment. They said they do not charge for amex and they did. Never again. AVOID THIS COMPANY

I have booked gulf airlines ticket from hyderabad to london to travel on April 3 rd. My plans have changed and i tried to contact Tripsta via phone and their email service. The phone was ringing and connecting, but nobody talks on the otherside. I have tried from various phones including landline, internet phone, uk roaming cell phone. They do not pick the phone. I contacted by their messaging service. No reply from them. Basically if everything goes smooth, no problem with them. If you want change service, to postpone or cancellation, you do not have option with them as they are non contactable. Airline simply says contact your booking agent. This booking agent is not contactable. I messaged them for cancellation. But no contact from them yet.

Guys don't even try to book with this scammers.They offer the best price on skyscanner and when you pay they hold your money and in few days the cancel the booking.So when i have tried to made new booking the price of the ticket was almost doyble

i have emailed tripsta about online check in, because it is not available for philippine airlines, the booking number you gave me was not for PAL, it did not recognize it, that was 3 days ago without any response. I wanted to upgrade my booking to a business class but that was not in your website as well. it was a good price, but in the end i will be suffering for it. fix your website to be more friendly and adjustable to flights and can upgrade flights. NOT HAPPY WITH THE WEBSITE AT ALL!!

The worst company I have ever dealt with.
It hurts having to give them one star to be honest. Because they are nowhere near that level.
The customer service is absolutely non existent. They are quick to take your money. And that's where what they are good at stops.

If you have any problems or need to make any changes. Don't expect them to help in any way or to even care.
It says on there website that their passenger service centre will be "happy to help you" . This is the most blatant lie I have ever heard. All you are is a hindrance to them, but at least they don't even try to hide that part!

TRIPSTA really should not be allowed to trade in any way. I wouldn't trust them to book a taxi for me let alone flights.

Terrible customer service. If you ever have a problem forget the customer services. Some contact numbers of the customer service page are wrong so they redirect you to a different company, so you can imagine that they are sick of people calling.
Also the contact form is useless, they never replied to me and on the other countries phone numbers you have to hold the line forever so I never managed to speak to them. If you want to change or cancel a reservation you only can use the contact form on their page.
Sounds like a FRAUD company!

Surcharges tax refunds. If you don't board your flight and decide to ask for refund of the taxes, Tripsta will hold 45 pounds as additional cancellation fee, which honestly is shameful.
On top of this, I've been sending emails to the customer service for days, each reply takes days !

Great prices compared to the rest, good email / web mail communications and easily obtained details.

Terrible customer service. Paid for premium in order to change booking. They then took 2 days to respond by which time the flight cost had gone up and they then said they couldn't change the booking due to technical issues. I ended up having to call airline and deal with it myself. Tripsta washed their hands of the matter. Disgraceful - never again

I booked a ticket for me and my family cost 1,473 euro they didn't sent me any information regarding the booking and they have collected the money from my account but still sending me to complete my booking.
This is the name and code the use in collecting the money
TRIPSTA 03
ATIINA

Aisien Eugene