Customer services off the chart irregardless who picked up the call to our queries. Every agent we worked with true professional, prompt responses on every occasion! Always have knowledge of our bo... See more
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Review summary
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What people talk about most
Based on these reviews
I recently booked a trip with TripToGo and had several questions throughout the process. Claire was absolutely wonderful—patient, knowledgeable, and genuinely helpful. She went above and beyond by gui... See more
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We had an incredible experience on this Japan tour, and our guide Karina truly made it unforgettable. She was knowledgeable, organized, and always went above and beyond to make sure everything ran... See more
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I have travel to various parts of the world, but it’s my first trip to India! This has been an amazing experience, including, due to having the wonderful, caring and professional guide jageshwar Kash... See more
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Company details
About TripToGo
Written by the company
Who We Are
Become a TripToGo Member
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TripToGo is an exclusive membership platform that leverages cutting-edge technology to simplify and demystify vacation planning. With more than 30 years of industry expertise and unparalleled connections, we deliver unforgettable experiences in any destination. Our greatest joy is crafting once-in-a-lifetime journeys for our discerning members.
Our MissionBecause we believe that travel should be accessible to everyone, from beginners to seasoned planners, our mission is to make every vacation as effortless and stress-free as possible.
Our Vision
We are dedicated to revolutionizing the way travelers plan their trips and engage with the world.
Exceptional 24/7 Customer Care
24/7 Customer Care
We take exceptional care of our customers with a 24/7 care team, prompt remediation of issues, and a commitment to ensuring everything runs smoothly both for our suppliers and our customers. Delivering an enjoyable experience is our utmost priority.
Contact info
675 Cochrane Dr, East Tower, Markham, ON L3R 0B8, New York, United States
- 1 866-886-3998
- triptogo.com
Discover Your Next Trip | TripToGo
4.8
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The moment we landed in Japan
From the moment we landed in Japan, the TripToGo team made the experience feel effortless. They were incredibly accommodating and patient, answering all of my mother’s lingering questions before the trip and throughout the journey. That level of care set the tone for everything that followed.
Japan itself was unforgettable. From inspiring temples to unbelievably delicious street food, from deer bowing politely for a treat to the endless creativity of Japanese fashion, every day felt like stepping into a living story.
Ray and his driver were simply the best in class. Professional, organized, and deeply knowledgeable about Japan, Ray brought each destination to life with stories and insights we never would have discovered on our own. His humor, patience with every traveler (including those of us who occasionally ran late to the bus, me), and even his tales about the black bears in the forest made the experience feel human, warm, and unforgettable.
One thing Ray shared that stayed with me was a beautiful piece of Japanese philosophy: “Do not make trouble for others.” Alongside the idea of “one tea, one meet,” it reminded us to appreciate each moment and interaction as something unique and meaningful.
On the back half of the trip, my mom unfortunately injured herself (pinched nerve from her hip down to her calf on her left leg). Ray and the team handled the situation with care and patience, which we truly appreciated. One small suggestion for future preparedness might be keeping a wheelchair or cane on the bus for emergencies because when life throws a curveball, it’s always nice to have a little extra support on standby. Consider it the travel equivalent of carrying an umbrella just in case.
All in all, this was an incredible experience. I’m already looking forward to coming back to Japan, next time with my girlfriend, and hopefully experiencing another tour with Ray or Mizki.
2 March 2026
Unprompted review
Reply from TripToGo
Thank you so much for taking the time to share such a thoughtful and detailed review of your experience, J F!
We’re truly delighted to hear that your journey through Japan was so memorable and that our team was able to support you and your mother throughout the trip. Knowing that your questions were answered with patience and care from the very beginning means a great deal to us, and we’re glad it helped set the tone for a smooth and enjoyable experience.
Japan truly is an unforgettable destination—from beautiful temples and vibrant street food to the unique cultural moments that make every day special. It’s wonderful to hear that these experiences left such a strong impression on you.
We’re also very happy to know that Ray and your driver helped bring each destination to life with their knowledge, stories, and sense of humor. As trusted local partners we work with closely during the tour, it’s great to hear they created such a warm and memorable atmosphere for your group. We especially appreciate you sharing the philosophy Ray mentioned—it’s a beautiful reminder of the spirit of travel and connection.
We’re very sorry to hear about your mother’s injury during the latter part of the trip, but we’re glad the team was able to support you during that time. Thank you as well for the thoughtful suggestion about having a wheelchair or cane available on the bus. We will be sure to pass this feedback along to our trusted local partner so they can review it for future tours.
It’s wonderful to hear that you’re already thinking about returning to Japan. We would be thrilled to welcome you back for another adventure—perhaps next time with your girlfriend—and help create another unforgettable journey.
With heartfelt thanks,
The TripToGo Team
Our appreciation to Mr. Simon
Our appreciation to Mr. Simon from the Toronto office for taking care of some questions we've had for our upcoming trip to Asia. Mr. Simon's knowledge and patience made us feel at ease asking questions. Thank you so much for your help, Mr. Simon! 👍
9 March 2026
Reply from TripToGo
Thank you so much for your thoughtful review, Woojin!
We’re delighted to hear that Simon was able to assist you with your questions about your upcoming trip to Asia. His knowledge and patience are truly appreciated, and it’s wonderful to know he helped make you feel comfortable and confident while preparing for your journey.
We’ll be sure to share your kind words with Simon—he will be very happy to hear them. Thank you for choosing TripToGo, and we wish you an amazing and memorable trip to Asia!
With sincere gratitude,
The TripToGo Team
Will at "TripToGo" has been excellent…
Will at "TripToGo" has been excellent at coordinating our trip and responding to my emails.
9 March 2026
Reply from TripToGo
Thank you so much for your wonderful feedback, Debbie!
We’re delighted to hear that Will has been excellent in coordinating your trip and responding to your emails. Providing timely communication and helpful support throughout the planning process is something we always strive for, and it’s great to know Will delivered that experience for you.
We’ll be sure to share your kind words with him. Thank you for choosing TripToGo—we’re excited to be part of your upcoming journey and wish you a fantastic trip!
With best wishes,
The TripToGo Team
Customer service experience was…
Customer service experience was excellent. Looking forward to the Peru trip. Answered all my questions.
9 March 2026
Reply from TripToGo
Thank you so much for your kind review, David!
We’re delighted to hear that you had an excellent experience with our customer service team and that all of your questions were answered. Helping our travelers feel informed and confident about their trip is always our goal.
It’s wonderful to know you’re looking forward to your upcoming adventure in Peru. We’re excited for you and hope it will be an incredible and memorable journey.
Thank you for choosing TripToGo. We truly appreciate your support and look forward to being part of your travel experience!
With warm appreciation,
The TripToGo Team
Requested flight taken
My request for the requested flight back from China was taken. Thanks!
5 March 2026
Reply from TripToGo
Thank you for sharing your feedback, Danilo!
We’re glad to hear that our team was able to assist with your request regarding the return flight from China. Ensuring that our travelers’ preferences and requests are carefully handled is very important to us, and we’re happy we could help.
Thank you for choosing TripToGo. We truly appreciate your trust and wish you a wonderful upcoming journey.
Warm regards,
The TripToGo Team
they did a great job
7 March 2026
Reply from TripToGo
Thank you for your kind feedback, Peterin!
We’re so glad to hear that you had a great experience with our team. Providing excellent service is always our goal, and it’s wonderful to know we delivered.
Thank you for choosing TripToGo. We truly appreciate your support and look forward to assisting you with your future travel plans!
Warm regards,
The TripToGo Team
Robert was great answering questions
Robert did a great job answering my questions with patience and clarity. It seems like I had a million!
8 March 2026
Unprompted review
Reply from TripToGo
Thank you so much for your kind feedback, Nicole!
We’re delighted to hear that Robert was able to assist you with patience and clarity. Asking questions is an important part of planning a trip, and we’re always happy to take the time to make sure everything is fully explained and that you feel confident moving forward.
We’ll be sure to share your kind words with Robert—he’ll be very pleased to hear them. Thank you for choosing TripToGo, and we look forward to helping you with many more travel plans in the future.
With warm appreciation,
The TripToGo Team
From Toyotomi to Tokugawa
I’m a bit of a history buff and Ray made the trip very interesting. From Toyotomi to Tokugawa he made us relive the era with the castles , temples and shrines we visited. He was after all a teacher. I could say that he took very good care of us and the food and hotel accommodations were superb making sure you taste Japan in its elegance! Delicately spaced in between the schedule is free time to just explore Osaka, Nara, Kyoto and Tokyo at your own pace. The whole group’s dynamic was that of a family..in fact that is what Ray called us. I would highly recommend Trips to Go and have Ray and driver Fujisawa san to guide you in this journey!
8 March 2026
Unprompted review
Reply from TripToGo
Thank you so much for sharing such a thoughtful and detailed review, J Bar Ros!
We’re delighted to hear how much you enjoyed your journey through Japan and that the historical perspective—from the era of Toyotomi to Tokugawa—made the experience especially memorable for you. It’s wonderful that Ray was able to bring the castles, temples, and shrines to life and make the history feel so vivid throughout the trip.
We’re also very happy to know you enjoyed the food, hotel accommodations, and the balance of guided touring and free time to explore Osaka, Nara, Kyoto, and Tokyo at your own pace. Creating a well-rounded experience like this is something we always strive for.
We’re especially pleased that our trusted partner's guide, Ray, along with driver Fujisawa-san, helped create such a warm and welcoming atmosphere for the group. Hearing that everyone felt like a family throughout the journey truly means a lot.
Thank you again for your recommendation and for traveling with TripToGo. We hope to welcome you on another wonderful adventure in the future!
With sincere gratitude,
The TripToGo Team
The company is a superior travel organization!
The company is a superior travel organization. It gives great value for the trips offered and its staff bend over backward to give counsel and help. I have just organized a trip coming this November for about 20+ people using TripToGo!
7 March 2026
Reply from TripToGo
Thank you so much for your wonderful review, Roger!
We’re truly honored by your kind words and thrilled to hear that you consider TripToGo a superior travel organization. Providing great value and going the extra mile to support our travelers is exactly what we strive for every day.
It’s especially exciting to hear that you’ve organized a trip this November for a group of 20+ people with us—that sounds like an incredible adventure! We’re grateful for your trust and are delighted to be part of such a memorable group journey.
Thank you again for your support. We look forward to helping make your upcoming trip an amazing experience for everyone!
With heartfelt thanks,
The TripToGo Team
Excellent service when I had an issue…
Excellent service when I had an issue booking online.
5 March 2026
Reply from TripToGo
Thank you for sharing your feedback with us, James!
We’re delighted to hear that our team was able to assist you when you encountered an issue while booking online. Providing prompt and helpful support to ensure a smooth booking experience is very important to us, and it’s wonderful to know we were able to help.
Thank you for choosing TripToGo. We truly appreciate your kind words and look forward to helping you plan another amazing journey in the future.
Best regards,
The TripToGo Team
My experience is with the chat were…
My experience is with the chat were very positive and very prompt. I am currently concerned about canceling a trip to Turkey. I understand the policies but wish there was an option to get a credit. The customer service reps through email chat and on the phone were extremely helpful.
26 February 2026
Reply from TripToGo
Thank you for taking the time to share your experience with us, Kim!
We’re very glad to hear that your interactions with our team through chat, email, and phone have been positive and prompt. Providing helpful and responsive support is something we truly strive for, especially when travelers have important questions or concerns.
We also understand that situations involving potential cancellations can be difficult, and we appreciate your understanding of the policies in place. Your feedback regarding the option for a credit is valuable and will certainly be taken into consideration as we continue working to improve our services.
Thank you again for your thoughtful review and for recognizing the efforts of our customer service team. We truly appreciate it.
With warm appreciation,
The TripToGo Team
Flight information
I called today to confirm my flight information for an upcoming trip. The operator was very helpful and walked me through where to find the information on your website.
5 March 2026
Reply from TripToGo
Thank you so much for sharing your experience with us, Shayna!
We’re delighted to hear that our team was able to assist you in confirming your flight information and guide you through where to find the details on our website. Making sure our travelers feel confident and well prepared for their upcoming trips is always our goal.
Thank you for choosing TripToGo. We wish you a fantastic upcoming journey and look forward to assisting you again in the future.
With kind regards,
The TripToGo Team
Reply from TripToGo
Thank you so much for your kind feedback, Laura!
We’re delighted to hear that our team did an excellent job answering your questions. Providing clear and helpful information is very important to us, and it’s wonderful to know that our support made a positive difference in your experience.
Thank you for choosing TripToGo. We truly appreciate your support and look forward to assisting you again in the future.
Warm regards,
The TripToGo Team
Once you learn how to use the website
Once you learn how to use the website, it's easy to book the trip. (The webpage colors are too light and hard to see.
3 March 2026
Reply from TripToGo
Thank you so much for your thoughtful feedback, Baldwin!
We’re glad to hear that once you became familiar with the website, booking your trip was easy and straightforward—that’s exactly what we aim for. We truly appreciate you taking the time to share your experience.
Thank you as well for your comments about the webpage colors. We understand how important clear visibility and ease of use are, and your feedback is very valuable. We’ll be sure to share this with our team as we continue improving our website experience.
We’re grateful you chose TripToGo and look forward to helping you plan many more adventures ahead!
Warm regards,
The TripToGo Team
Reply from TripToGo
Thank you so much for your wonderful feedback, Zuli!
We’re thrilled to hear that you were happy with our quick response time and the detailed information provided. Delivering timely and thorough support is something we truly prioritize, so it means a lot to know it made a positive difference for you.
Thank you for choosing TripToGo—we’re always here to assist you with anything you need!
Best regards,
The TripToGo Team
No Response to Time‑Sensitive Cancellation Request
Our Egypt tour is scheduled for this coming weekend. Due to the current situation, we urgently need to cancel or reschedule the trip. We have contacted TripToGo, but they have not responded.
3 March 2026
Unprompted review
Reply from TripToGo
Thank you for your feedback, Bob.
We’re sorry to hear about your concerns and understand how important timely communication is, especially for time-sensitive requests.
After reviewing your case, we can confirm that your email was received on February 28 at 6:29 PM, and one of our travel experts responded to you through email on March 1 at 10:15 AM. We always aim to reply as quickly as possible, and in this case the response was sent the next business morning. We would also recommend checking your spam or junk folder in case our reply was filtered there.
For urgent matters, we also offer 24/7 live chat assistance on our website for your convenience. If you’d prefer to speak with an agent by phone, feel free to call us at 1-866-886-3998 between 10:00 AM and 9:00 PM, 7 days a week, Eastern Time. Our team remains committed to assisting you with your request in accordance with the terms and conditions of your booking, and please feel free to reach out to us anytime.
Warm regards,
The TripToGo Team
Reply from TripToGo
Thank you so much for your wonderful review, Ernie!
We’re absolutely thrilled to hear “Excellent service! Cannot complain.” That truly makes our day! Providing a smooth and positive experience is always our goal, and it means so much to know we delivered just that.
Thank you for choosing TripToGo—we can’t wait to assist you with your next adventure!
With kind regards,
The TripToGo Team
My call was very quickly answered
My call was very quickly answered, which really helps bring down frustration.
Will was very helpful. He listened to my concerns and addressed my issues right away. I really appreciate that there were no penalties for my cancellation. We will definitely use TripToGo for our next adventure. Thank you.
2 March 2026
Reply from TripToGo
Thank you so much for your thoughtful and detailed review, Mary!
We’re truly glad to hear that your call was answered quickly—reducing frustration and providing timely support is very important to us. It’s wonderful to know that Will listened carefully to your concerns and was able to address everything right away.
We also completely understand that plans can change, and we’re happy we could assist you with your cancellation smoothly and without penalties. Most importantly, it means so much to us that you would choose TripToGo again for your next adventure—that’s the greatest compliment we could receive.
Thank you for your trust and kind words. We look forward to helping you plan an amazing trip when the time is right!
With kind appreciation,
The TripToGo Team
Reply from TripToGo
Thank you so much for your kind and uplifting review, Ryan!
We’re absolutely delighted to hear that everyone you’ve spoken with has been helpful and easy to deal with. Creating a smooth, friendly, and supportive experience every step of the way is exactly what we strive for.
Your appreciation means a lot to our entire team. Thank you for choosing TripToGo—we’re always here whenever you need us!
Best regards,
The TripToGo Team
We’ve bought a trip to Jordan and Egypt…
We’ve bought a trip to Jordan and Egypt through your company starting March 31. About two weeks ago we asked your representative to provide us with the detailed itinerary, including the names of the hotels we’ll be staying in. Up till now we didn’t get any information. In addition, currently, considering the ongoing war in the Middle East, we are expecting to get some information as to what kind of an effect it may have on our trip. However, we remain in the dark.
.
23 February 2026
Reply from TripToGo
Thank you for your feedback, Phillip.
We understand how important it is to receive your trip details in advance, and we appreciate the opportunity to clarify this matter.
Due to events happening in the nearby region, there have been some delays in receiving final confirmations from our trusted local vendor. That said, your trip confirmation documents, including the detailed itinerary and hotel information, were uploaded to your Trip To Go account on March 6, which is 25 days prior to your departure date of March 31 and within our standard documentation timeline. Once documents become available, an email notification is also sent to advise that they have been uploaded to your account.
Regarding your concerns about the regional situation, we continue to closely monitor developments through our local vendor . The safety and well-being of our travelers is always our top priority, and we will proactively communicate any important updates should they affect your trip.
We truly appreciate your patience and the opportunity to be part of your travel plans. Our team is always happy to help and we look forward to supporting you every step of the way as you prepare for your upcoming adventure. If there is anything else you need, please don’t hesitate to reach out.
With kind regards,
The TripToGo Team
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