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Tritility Reviews 796

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including smooth transitions and significant savings on energy contracts. Reviewers frequently mention the proactive and responsive nature of the team, who are readily available to assist with queries and resolve issues. The company is commended for securing great prices and deals, with many customers expressing satisfaction with the financial benefits. However, some people were dissatisfied with the company's practices, citing instances of misrepresentation regarding energy contracts and unexpectedly high standing charges.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting the professionalism, helpfulness, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, friendliness, and... See more

Customer communications

Consumers find contact to be positive. Many reviewers praise the proactive and helpful communication from... See more

Price

People report positive experiences with price. Many customers praise the competitive rates and significant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a small business we get a lot of energy companies contacting us but Tritility stand out as being genuinely helpful. Liam Clark has gone over and above for me in obtaining a good contract but also... See more

Company replied

Rated 5 out of 5 stars

Was contacted by Stephen on behalf of Tritility, after he explained everything to me it was clear we had nothing to lose and there was absolutely no cost to us. Couple of days later Anya called an... See more

Company replied

Rated 5 out of 5 stars

Gordy at Tritility was absolutely amazing. He helped me through a very stressful situation and handled everything professionally and quickly. He always kept me updated and genuinely cared about getti... See more

Company replied

Rated 5 out of 5 stars

I I have been involved with Tritility for just over a year and I can't express how helpful Stephen Brown and Liam Clark have been. Gas and electric bills were in a mess, we had been referred to a debt... See more


Company details

  1. Electric utility company
  2. Consultant
  3. Energy Equipment and Solutions
  4. Utilities contractor
  5. Water utility company

Written by the company

Tritility is a business energy consultancy. We help businesses throughout the UK to take control of their utilities, saving money, saving time and cutting carbon. We’re experts in your three main utilities - business electricity, business gas and business water (hence the Tri in our name). We take the time to understand your needs and priorities, securing you the most suitable contracts and advising on efficiency, cost reduction and conservation. We’ll provide tools to visualise your usage, and take on the day-to-day management of your utilities, leaving you with more control, and more time to focus on growing your business.

Business energy procurement and management made simple.

Written by the company

Simplify energy procurement, reduce costs, and lower your carbon footprint with Tritility’s expert consultancy for UK businesses in high-energy sectors.

Contact info

Get a free business energy health check

Identify savings, reduce waste, and take control of your energy.

4.8

Excellent

TrustScore 5 out of 5

796 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Joshua (Rodman) dealt with my query…

Joshua (Rodman) dealt with my query efficiently and promptly. His manner is friendly and very pleasant.

7 August 2025
Unprompted review
Tritility logo

Reply from Tritility

Thank you for leaving us a 5-star review.

It's great to hear about your positive experience with Joshua.

We look forward to continuing to work with you in the future. In the meantime, if there’s anything you need, please don’t hesitate to get in touch.

Kind regards,
Tritility Client Services.

Rated 5 out of 5 stars

Contract renewal

Dealt with Danielle who was polite, efficient and knowledgeable. I had been inundated by other companies regarding our contract who I would describe as borderline rude and aggressive. Process was painless and I was passed over to James who managed to get us a good deal within a couple of days. Danielle followed up to make sure we were happy. Would highly recommend.

7 August 2025
Unprompted review
Tritility logo

Reply from Tritility

Good afternoon

Thank you for leaving us such a great 5-star review. It's great to hear that you had such a postive experience with our team.

We look forward to continuing to work with you in the future. In the meantime, if there’s anything you need, please don’t hesitate to get in touch.

Kind regards,
Tritility Client Services.

Rated 5 out of 5 stars

Great service

Great service, friendly and fast, thanks Marie F

1 August 2025
Unprompted review
Tritility logo

Reply from Tritility

Good morning,

Thank you for leaving us a 5-star review.

It's good to hear that you had a great experience with Marie.

We look forward to continuing to work with you in the future. In the meantime, if there’s anything you need, please don’t hesitate to get in touch.

Kind regards,
Tritility Client Services.

Rated 5 out of 5 stars

Marie was very polite

Marie was very polite, friendly and super helpful. Thank you for making this nice and easy.

31 July 2025
Unprompted review
Tritility logo

Reply from Tritility

Good Morning,

We’re delighted to hear that you found Marie super helpful. We’ll be sure to pass along your kind words.

We look forward to continuing to work with you in the future. In the meantime, if there’s anything you need, please don’t hesitate to get in touch.

Kind regards,
Tritility Client Services.

Rated 5 out of 5 stars

Had a great experience with Tritility

Had a great experience with Tritility. I have specifically dealt with Liam Clark and he has been fantastic throughout the whole process and has saved the club a considerable amount of money on utilities.

Filey Golf Club

30 July 2025
Unprompted review
Tritility logo

Reply from Tritility

Good morning,

Thank you for leaving us such a great 5-star review.

It's great to hear that you had a fantastic experience with Liam.

We look forward to continuing to work with you in the future. In the meantime, if there’s anything you need, please don’t hesitate to get in touch.

Kind regards,
Tritility Client Services.

Rated 5 out of 5 stars

Brilliant Team

I’ve had the pleasure of working with Tritility, particularly Louis, Mick, and Carl, for the past few months, and the service has been outstanding. From contracts and costings to ongoing support, their attention to detail and responsiveness are second to none. Lately, Louis has been a huge help with novations, COTs, and billing issues. It’s a real breath of fresh air to be able to send an email and trust that the team at Tritility will take care of everything efficiently and professionally. Thanks again for all your support.

28 July 2025
Unprompted review
Tritility logo

Reply from Tritility

Good morning

Thank you for leaving us such a great 5-star review. It's great to hear that you had such a postive experience with our team.

We look forward to continuing to work with you in the future. In the meantime, if there’s anything you need, please don’t hesitate to get in touch.

Kind regards,
Tritility Client Services.

Rated 5 out of 5 stars

Liam Clark

Liam Clark has helped us with our electricity and water supply, making us savings and giving constant guidance throughout the whole process.

24 July 2025
Unprompted review
Tritility logo

Reply from Tritility

Good morning,

Thank you for leaving us a 5-star review.

We’re delighted to hear that Liam has helped you arrange your utilities contracts. We’ll be sure to pass on your kind words to him.

We look forward to continuing to work with you in the future. If you need anything, please don’t hesitate to contact us.

Kind regards,
Tritility Client Services.

Rated 5 out of 5 stars

Gas and Electric Contracts

We worked with Tom Hutchinson to arrange new gas and electric contracts for our commercial site. Tom worked with us to find the best deals possible while always being clear and efficient with his communication. Pleased to have got multiyear contracts in place through Tritility and thank you Tom for your help.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Anya has provided valuable assistance…

Anya has provided valuable assistance with utility management and support services.
Anya has handled all our vat issues and was always willing to go the extra mile.

14 July 2025
Unprompted review
Tritility logo

Reply from Tritility

Good morning Micheal,

Thank you for taking the time to leave us such a great 5-star review.

We’re delighted to hear that Anya provided you with such a great service and experience. We’ll be sure to pass on your kind words to her.

We look forward to continuing to work with you in the future. In the meantime, if there’s anything you need, please don’t hesitate to get in touch.

Kind regards,
Tritility Client Services.

Rated 5 out of 5 stars

Anya was most helpful and courteous

Anya was most helpful and courteous

9 July 2025
Unprompted review
Tritility logo

Reply from Tritility

Good morning Ian

Thank you for taking the time to leave us such a great 5-star review.

It's great to hear that Anya provided you with such a great service and experience. We’ll be sure to pass on your kind words to her.

Kind regards,
Tritility Client Services.

Rated 5 out of 5 stars

Great service from the team

Great service from the team, great deal for our club, the vat refund also very welcome.
Anya and Stephen were fantastic, kept me updated throughout the process.
Thank you

14 July 2025
Unprompted review
Tritility logo

Reply from Tritility

Good morning Shaun,

Thank you for taking the time to leave us such a great 5-star review.

We’re delighted to hear that Anya and Stephen provided you with fantastic service. We’ll be sure to pass on your kind words to them.

We look forward to continuing to work with you in the future. In the meantime, if there’s anything you need, please don’t hesitate to get in touch.

Kind regards,
Tritility Client Services.

Rated 5 out of 5 stars

Springwell village social club

Anya and Michaela came to visit our club and did a superb job of establishing new gas and electric contracts, reducing our VAT and CCL. Really helpful, patiently educating a dinosaur in the weird world of managing utilities. My only regret is that now we're signed up for contracts well into the next decade, I won't see them for a while. Josh, my account manager was also very friendly and helpful, as was Lois. You've got a good team

10 April 2025
Unprompted review
Tritility logo

Reply from Tritility

Good morning

Thank you for taking the time to leave us such a great 5-star review.

It's great to hear that you had such a postive experience with our team.

We look forward to continuing to work with you in the future. In the meantime, if there’s anything you need, please don’t hesitate to get in touch.

Kind regards,
Tritility Client Services.

Rated 5 out of 5 stars

I would like to thank Rachel Swan from…

I would like to thank Rachel Swan from Tritilty for her excellent customer service throughout the whole process of arranging my company's gas and electricity review and transfer. She was completely professional at all times and made the whole process seamless for us. She is a credit to Tritility. Thank you Rachel.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Liam provided outstanding service and was always incredibly helpful whenever I needed support. He went above and beyond to make sure everything was taken care of quickly and smoothly. I couldn’t have asked for better help — highly recommend!

18 February 2025
Unprompted review

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