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Tritility Reviews 796

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TrustScore 5 out of 5

4.8

Electric utility company
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Review summary

Created with AI, based on recent reviews

Considering 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including smooth transitions and significant savings on energy contracts. Reviewers frequently mention the proactive and responsive nature of the team, who are readily available to assist with queries and resolve issues. The company is commended for securing great prices and deals, with many customers expressing satisfaction with the financial benefits. However, some people were dissatisfied with the company's practices, citing instances of misrepresentation regarding energy contracts and unexpectedly high standing charges.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting the professionalism, helpfulness, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, friendliness, and... See more

Customer communications

Consumers find contact to be positive. Many reviewers praise the proactive and helpful communication from... See more

Price

People report positive experiences with price. Many customers praise the competitive rates and significant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a small business we get a lot of energy companies contacting us but Tritility stand out as being genuinely helpful. Liam Clark has gone over and above for me in obtaining a good contract but also... See more

Company replied

Rated 5 out of 5 stars

Was contacted by Stephen on behalf of Tritility, after he explained everything to me it was clear we had nothing to lose and there was absolutely no cost to us. Couple of days later Anya called an... See more

Company replied

Rated 5 out of 5 stars

Gordy at Tritility was absolutely amazing. He helped me through a very stressful situation and handled everything professionally and quickly. He always kept me updated and genuinely cared about getti... See more

Company replied

Rated 5 out of 5 stars

I I have been involved with Tritility for just over a year and I can't express how helpful Stephen Brown and Liam Clark have been. Gas and electric bills were in a mess, we had been referred to a debt... See more

Company details

  1. Electric utility company
  2. Consultant
  3. Energy Equipment and Solutions
  4. Utilities contractor
  5. Water utility company

Written by the company

Tritility is a business energy consultancy. We help businesses throughout the UK to take control of their utilities, saving money, saving time and cutting carbon. We’re experts in your three main utilities - business electricity, business gas and business water (hence the Tri in our name). We take the time to understand your needs and priorities, securing you the most suitable contracts and advising on efficiency, cost reduction and conservation. We’ll provide tools to visualise your usage, and take on the day-to-day management of your utilities, leaving you with more control, and more time to focus on growing your business.

Business energy procurement and management made simple.

Written by the company

Simplify energy procurement, reduce costs, and lower your carbon footprint with Tritility’s expert consultancy for UK businesses in high-energy sectors.

Contact info

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Identify savings, reduce waste, and take control of your energy.

4.8

Excellent

TrustScore 5 out of 5

796 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service!

Great service!
Eden and James provided a great service today, running a small family business can be challenging but knowing we have people to get us the best deal possible is great. They are very friendly and great to talk to, they're honest and kept me up to date throughout this process. Thank you both

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Great Service from Liam Clark!

Great Service from Liam Clark!
Liam was brilliant in sorting out our electricity switch – fast, professional, and completely hassle-free. He kept us informed every step of the way and made the whole process smooth and stress-free. Highly recommend his services!

2 August 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service - nothing too much trouble!

Tritility have been a great company to do business with. They not only found me a great deal for my utilities, but it was so refreshing to receive amazing good old fashioned, high level customer service! All of the team that I have had contact with were attentive and friendly and David Whitehead, who dealt with my switch literally went above and beyond to investigate some issues that I experienced with my previous supplier and the matter was resolved swiftly and confidently. I would definitely use this company again.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and ongoing support

I I have been involved with Tritility for just over a year and I can't express how helpful Stephen Brown and Liam Clark have been. Gas and electric bills were in a mess, we had been referred to a debt collection agency - then along came Tritility. Now, a year on, we have had credit notes galore for payments of CCL (which we were not supposed to be paying) and advice and guidance to ensure we manage our utilities effectively. Thank you guys - life is so much easier with you in it!!

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Liam Clark

Gentleman, Liam Clark 👏
Transparent honest, and efficient, also a credit to the company always on hand to help
HIGHLY RECOMMENDED

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Took a cold call from a gentleman

Took a cold call from a gentleman, something that I would not normal entertain, all I can say is that I am so pleased I did. Kiefer was amazing, advised me on ways of making savings that our broker had never mentioned. Very skeptical at first, but everything that was discussed has been put into place and great savings made all down to Kiefer's hard work and knowledge.
I can not praise Kiefer and Claire enough, both a credit to Tritility.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Lianne at Tritility has been excellent

Lianne at Tritility has been excellent, always happy to explain anything not understood & look for the best deal to suit each individual situation (of which we have many)! Highly recommend, my latest contact with Tritility has saved us over £280 per year on the Standing Charge alone - win, win

20 June 2025
Unprompted review

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