The ad on your site made it look like it was the front and back wheel so when I brought the halo sas wheel I thought it was wheels? That’s the only down side and the slow delivery it took a lot longer... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would review, as you keep reminding me, but rhe tyres have not arrived and there is no tracking Update, Triton have issued a refund as unable to track my item, so very good customercservice
Great price quick delivery would have been 5* but I sent a question by email and never received a reply I had to search online elsewhere for the answer but will be using them again
Really happy with the service we received. The bike was slightly delayed but was delivered exactly two weeks from ordering, however , they delivered my son’s bike fully put together so he could rid... See more
Company details
- #87 of 95 best companies in Bicycle Shop
- #29 of 32 best companies in Bicycle repair shop
- #56 of 60 best companies in Bike accessories store
- #21 of 23 best companies in Road Cycling
Contact info
4 Prospect Business Park, IG10 3TR, LOUGHTON, United Kingdom
- 0208 508 0682
- tritoncycles.co.uk
4.1
Great
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great bike disappointing service
Ordered a mountain bike on the website. No updates, had to chase everything up to see what was going on. Arrived 3 weeks later. Very happy with the bike so giving a generous score of 3. Just be honest with delivery timescales and try to improve customer service such as replying to emails and I think you could do better.
6 June 2025
Unprompted review
5 Stars ***** for Triton!
Needed a couple of new light brackets for a bike build. Triton had everything in stock at the best price too.
Ordered easily, despatch notification 2 hours after purchasing and next day delivery. Can't ask for more than that....brilliant once again ***** 5 stars for Triton.
25 June 2025
Very good value
Very good value, service and communications. Would rate this store highly.
24 June 2025
Not received wot we ordered from you and been waiting ages wont be happyfrom you and has been a
I have not received the wheel that I have ordered and not very happy at all as you had have the payment to this also. I am not pleased at all
17 June 2025
Great service, fast delivery
The item was hard to find but Triton Cycles had it and shipped it super fast.
17 June 2025
Waiting weeks for order, still not dispatched
Waiting over 3 weeks for a simple order of some parts. No response after emailing, spoke to someone who said they would be in touch and no response over a week later. Very frustrating lack of customer service.
2 June 2025
Unprompted review
Ordered 3 days ago no updates yet
Ordered 3 days ago no updates yet, it says still in picking?
Give us some information!!
Bad service would not of used if knew there are this poor.
19 June 2025
Unprompted review
Slow delivery.........
I ordered some parts that were in stock on a Tuesday, called Friday for an ETA, told they'd be dispatched Monday. It's now Wednesday the next week and still not sent out. Website states 3-5 days from ordering to delivery, but it takes over a week to think about posting items in stock... No apologies when enquiring. Not great.
18 June 2025
Unprompted review
Excellent service
Excellent service, delivered next day after ordering. Having recently purchasing a cycle from them I highly recommend Triton Cycles for both bicycles and accessories.
10 June 2025
Very prompt posting
Very prompt posting. I also contacted the customer services to ask who was delivering the item as I had received what turned out to be a scam text supposedly from Evri. The lady I spoke to was very friendly and helpful
12 June 2025
Very quick delivery and a great choice…
Very quick delivery and a great choice of products.
10 June 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.