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Trocador Reviews 265

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TrustScore 5 out of 5

4.8

Cryptocurrency Service
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Rated 5 out of 5 stars

After many flawless transactions in the past, something went wrong this time. My deposit was confirmed on the blockchain, but I never received the swapped tokens. However, this was no reason to... See more

Rated 5 out of 5 stars

There was an issue, and their support system on telegram resolved it right away. They even helped trace it back down the blockchain and showed me what had happened. Cashapp's BTC wallet decided to s... See more

Rated 5 out of 5 stars

So far I've moved a couple of thousands of USDC without any problems. Just make sure to select exchanges marked "A" or "B" and you won't run into any problems with anyone asking for your personal data... See more

Rated 5 out of 5 stars

I had an unusual situation: I sent unsplit forked coins by mistake (bitcoin cash with unsplit ecash) for an exchange. On an outside chance I asked trocador if it would be possible to retrieve the spli... See more

Company details

  1. Cryptocurrency Service
  2. Currency exchange service

Written by the company

Trade cryptocurrency with privacy. At no extra cost, we find you the best rates and redirect your orders to known and reliable instant exchanges. We use no Javascript and only the most basic cookies, all to protect your safety. We also offer a Guarantee policy, to protect users up to 1k USD. We also sell prepaid cards that people can load using their preferred crypto of choice. These prepaid cards can be spent all around the globe.

Contact info

You should know

4.8

Excellent

TrustScore 5 out of 5

265 reviews

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Rated 5 out of 5 stars

Minor inconvenience, but they were amazing...

I had a minor inconvenience with one of the providers in Trocador, ChangeNOW to be precise. I sent the required amount, it was confirmed and all. But, the exchange was marked "Sending" for 2 hours. Which is absurd. However, Trocador support kept me updated and they were really nice. They even gave me some information about the possible reasons of this event.

If you're ever going to swap LTC for XMR, never use ChangeNow. Use AlfaCash maybe, they at least complete the exchange in the promised time.

ChangeNow also said that this was a "one-time" technical issue, however this happened to me once more in the past. So it is total BS imo.

Overall, my experience with Trocador was excellent. I love how they care about the users. But I can never say the same about ChangeNow.

Easy 5 stars for Trocador.

3 April 2024
Unprompted review
Rated 5 out of 5 stars

They cared what I had to say.

This was the very first time I have ever worked with Trocador and contacted their support on their website via telegram. I am blown away, they helped me get my money back and had a real conversation with me during the process. They cared about every word I had to say and helped me troubleshoot why my money wasn’t in my account. They told me it would take awhile as they had to contact the BCH market to resolve the issue, once it was resolved they messaged me telling me so. This may be the single best online support experience I have ever had.

1 April 2024
Unprompted review
Rated 5 out of 5 stars

Carlos

A serious application and a support to solve the problems promt, bravo!!

27 March 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, fast, without any bumps on the road. Customer service is also on the same level. No waiting, quick answers. Recommend.

21 March 2024
Unprompted review

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