Trtl Reviews 

Fabulous customer service. I made an error with my order. Ceejay and the Trtl team were understanding, polite and responsive to my concerns, and a replacement pillow was delivered in time for my upcoming trip.

My issue has not been resolved. If you read my last email carefully you will realize that.
I will be replying to this email

This neck support has been the best I have ever used. For the first time I was finally able to sleep on a plane without neck pain. The other nice thing is that it is easy to pack, takes little space and is very lightweight.

Wow! I am grateful the way you handle my issue. Happen to be my package was delivered on time but some how I did not get it. Got lost. So, I inform them and tried to help me go through your neighbour asking them if anybody took my package, well no luck. After 24hrs I sent another email still missing. Then they asked me a proof and I provide them with everything they had asked me. All is well now, my replacement order is on the way. I can't ask more than this. I am very satisfied customer.

God bless them all.

From the first point of contact with Trtl through the return, I received the most exceptional customer service I've ever experienced. While the particular item I ordered didn't work for me, Trtl did EXACTLY as they promised- paid for the return and made it a breeze. Then, they thanked me for taking the time to try it. TRULY exceptional.

Great customer service! Dealt with my issue promptly and efficiently thank you ☺️

Fantastic for long haul travel. I initially thought they looked uncomfortable with the advertisement and heads to the side but OMG! For one that can not sleep on flights no matter what. Wonderful. Its even good just sitting at home, my back n kneck suffer after a bad fall and it's heaven. Well worth it. So comfy and does exactly what it says. Not all airlines are equipped with the adjustable head rests which are not on par with Trtl. One airline now has upgraded headrests for sleeping but still Trtl wins outright. Give it a go. You can always return if it's not "doing it for you". You won't be dissapointed.

I saw the Trtl scarf and was a little curious as I find the normal travel pillows very uncomfortable. Unfortunately the standard pillow was not comfortable and so I asked for a return. The customer service team got in touch to offer me alternatives in a non pushy way or simply return for a refund. As I am petite I decided to give the junior scarf a go and hopefully it will be comfortable and help me sleep on my next trip.
But it was the friendly and transparent communication from the customer team that made me feel very positive about the company, which is rare nowadays!

Excellent to get a quick reply and resolution!

Quick responses and got what I needed done!

Responded quickly and researched my question to make sure I was satisfied with the answer.

My concerns ever treated carefully and responded to in a satisfactory manner I appreciate the assistance given

The theory is fine but the height of the plastic insert could do with being adjustable. I felt that it was a little to high for my comfort. People with longer necks would probably be more comfortable.

Still don’t know when ill get my order.

Very responsive customer service and solved the issue promptly and positively. Thank you!

Lexie’s customer service was excellent. She quickly helped me process my return and was super friendly during the entire email conversation. Keep up the great work!

So impressed with Trtl! Beyond how genuinely comfortable the pillow and eye mask are, what blew me away was their customer service. They were super quick to respond and they handled everything with so much care. It’s rare to see a company give that level of personal attention. High quality gear and even better customer support—10/10!

Amazingly quick customer service response. Highly recommend 😁

Unfortunately my travel pillow was delivered to the wrong address by Royal Mail. I contacted TRTL and Egan was extremely helpful and managed to sort out the problem immediately and a replacement was sent.

I have purchased a couple of the pillows in the past and would definitely recommend using these on long haul flights.

Thank you