Im here to leave an excellent review for Dean wiseman and team at True solicitors. This team has helped me with an excellent outcome with my personal injury claim. They have spent alot of time... See more
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Review summary
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We used True for our sale and purchase and can't recommend them enough. Julie and Steph were supportive, professional and helpful throughout the whole process even when complexities arose. We really a... See more
Company replied
I would like to sincerely thank Helen at True Solicitors for her outstanding service and dedication. She has worked tirelessly on my case for almost three years, always showing professionalism, com... See more
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I engaged True following a recommendation and I was advised they could turn a purchase around quickly. They were very helpful and a pleasure to deal with. They turned things around for us very quickly... See more
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Company details
- #41 of 85 best companies in Law firm
About True Solicitors
Written by the company
We began life with just two partners and a secretary...
29 years on, and we’re now a 170+ strong team with offices in Newcastle and Birmingham. Our team is made up of professional, approachable and highly dependable experts, who have supported hundreds of thousands of clients.
With True Solicitors, you'll receive expert, confidential legal advice, and all our claims are handled on a 'no win, no fee' basis.
Services We Offer
Personal injury
Accidents at work
Road traffic accidents
Clinical negligence
Conveyancing
Housing disrepair
"When injured clients come to us, they often have doubts about the certainty of claiming. True Solicitors gives honest advice and sets achievable goals; we never mislead, never inflate the figures and never knowingly pursue a claim that isn’t justified – this is how we maintain our impressive success rate."
Andrew Milnes
(Managing Partner).
Visit our Facebook: www.facebook.com/TrueSolicitors
With True Solicitors, you'll receive expert, confidential legal advice, and all our claims are handled on a 'no win, no fee' basis.
"When injured clients come to us, they often have doubts about the certainty of claiming. True Solicitors gives honest advice and sets achievable goals; we never mislead, never inflate the figures and never knowingly pursue a claim that isn’t justified – this is how we maintain our impressive success rate."
Andrew Milnes
(Managing Partner).
Visit our Facebook: www.facebook.com/TrueSolicitors
on your side
Written by the company
- Over £25m compensation recovered for our clients in the past 12 months.
- Recognised in its fields by the Legal 500, our friendly legal team are committed to fight for what’s right for our clients. With nearly 30 years of experience specialising in providing legal advice and support for personal injury claims, housing disrepair, residential conveyancing and credit hire, we act with expertise and make clients feel at ease.
No Win. No Fee.
You won't pay anything until your case is won.
A 'No Win, No Fee' agreement, otherwise known as a ‘conditional fee’ agreement, is an arrangement between you (the client) and your solicitor when making a legal claim. Simply put it means that should your claim be unsuccessful, you will not be liable to pay the fees for your solicitor’s services (as long as you have co-operated and followed their advice). You will only pay legal fees if your claim is successful.
Contact info
Portland House, New Bridge Street West, NE1 8AP, Newcastle upon Tyne, United Kingdom
- 0191 232 1123
- office@true.co.uk
- true.co.uk
4.8
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kept well informed throughout…
Kept well informed throughout purchase,great at answering emails top service
3 March 2026
Unprompted review
Reply from True Solicitors
Dear Kevin,
Thanks for your review of our conveyancing services. We will pass on your feedback to the team.
Kind regards,
True Soicitors
I would highly recommend True Solicitors.
They made me feel at ease and that I wasn’t doing anything wrong by instructing them. After over 10 years of no works being carried out and my landlord ignoring my requests, they made it clear to me that my repairs needed to be addressed and they could help. I was anxious about taking my landlord to court, however they handled everything for me via email and phone call’s which made it so much easier and kept me updated throughout the process. They are very professional and nothing was a bother for them. The case has now been settled to my advantage and hopefully within the next few months, the house will become our family home again. I would highly recommend True Solicitors.
27 February 2026
Reply from True Solicitors
Dear Sarah,
Many thanks for your review and the detailed feedback you've provided. We will pass on your comments to Sam who represented you in your housing disrepair case.
Kind regards,
True Solicitors
Legal Jargon
The legal jargon was explained clearly, with realism in the conversation!
27 February 2026
Reply from True Solicitors
Dear Graham,
Thanks for your review on your recent credit hire case. We will pass on your comments to Matt who represented you.
Kind regards,
True Solicitors
Highly recommended
From start to finish of my claim True Solicitors, were friendly, helpful and attentive. They provided help support and advice at every step. I highly recommend True Solicitors for any accident at work claims.
27 February 2026
Reply from True Solicitors
Dear Anna,
Thank you for your review and recommendation. We will pass on your feedback to Anna who represented you in your personal injury case.
Kind regards,
True Solicitors
Yous have helped me a great deal i…
Yous have helped me a great deal i thankyou very much please can I ask when would I receive the cheque
25 February 2026
Reply from True Solicitors
Dear Edith,
Thank you very much for your review, we're glad we were able to help with your case.
We'll pass on your comments to Edward who represented you in your housing disrepair case.
We have also passed on your message regarding payment.
Kind regards,
True Solicitors
Everything they did was ok for me.
26 February 2026
Reply from True Solicitors
Dear Henry,
Thanks for your review. We will pass on your comments to Tia who represented you in your housing disrepair case.
Kind regards,
True Solicitors
Thanks alot.
Thanks alot.. specialy thanks to anna kane for guiding and updating me on each step..
25 February 2026
Reply from True Solicitors
Dear Shavi,
Thanks for your review. We will pass on your comments to Anna who represented you in your works accident case.
Kind regards,
True Solicitors
Absolutely 5* everything very clear…
Absolutely 5* everything very clear from start to finish, Nothing too much trouble for the company, So Helpful in every way, would Highly recommend
25 February 2026
Reply from True Solicitors
Dear Millie,
Thanks for your review and the lovely comments you've provided. We will pass on your feedback to the housing disrepair team.
Kind regards,
True Solicitors
Reply from True Solicitors
Dear John,
Thank you for taking the time to leave this review, it's much appreciated. We will pass on your comments to Anna who represented you in your works accident case.
Kind regards,
True Solicitors
True helped me through my whole…
True helped me through my whole mortgage process and from start to finish they were excellent. Really quick responses to all my questions, concerns and wishes. Special thanks to Dawn who handled my case.
27 February 2026
Unprompted review
Reply from True Solicitors
Dear Chris,
Thanks for your review and the feedback you've provided. We will pass on your comments directly to Dawn and the conveyancing team.
Kind regards,
True Solicitors
True solicitors helped me get all my…
True solicitors helped me get all my repairs done within months after waiting for years very happy.
24 February 2026
Reply from True Solicitors
Dear Natasha,
Thanks for your review of your recent housing disrepair case. We will pass on your comments to Mia.
Kind regards,
True Solicitors
Very True Solicitors 💫
They delivered, excellent team, did what they said they were going to do 💥💯💫👍
24 February 2026
Reply from True Solicitors
Dear Leah,
Thanks for leaving this review. We will pass on your feedback to Dominique who represented you in your housing disrepair case.
Kind regards,
True Solicitors
Great experience, highly recommend
We used True for our sale and purchase and can't recommend them enough. Julie and Steph were supportive, professional and helpful throughout the whole process even when complexities arose. We really appreciated their proactive approach and prompt responses to our emails, and they were always polite and pleasant to deal with. We are so happy to be in our new home and very grateful to True!
20 February 2026
Unprompted review
Reply from True Solicitors
Dear Kerry,
Thanks for your review of our conveyancing services. We will pass on your feedback to Julie and Steph.
Kind regards,
True Solicitors
Great service
Hopefully not required again but I could not fault the service I received from True Solicitors- when someone disputed it that the car accident wasn’t their fault True Solicitors acted on my behalf. Very easy to communicate with and electronic documentation to make things as easy as possible
13 February 2026
Reply from True Solicitors
Dear Lesley,
Thank you for your review and the feedback you've provided. We will pass on your comments to Lesley who represented you in your case.
Kind regards,
True Solicitors
They have been super helpful
They have been super helpful, always keeping us informed with the case, Kieran has been super helpful. Thank you all again at True. Janice
24 February 2026
Unprompted review
Reply from True Solicitors
Dear Janice,
Thank you for your review of your recent case. We will pass on your comments to Kieran and the Clinical Negligence team.
Kind regards,
True Solicitors
Good support
Julie kept us in the loop and was there to support us whenever we needed, even when we turned up without an appointment she was more than happy to help
16 February 2026
Reply from True Solicitors
Dear Khadija,
Thanks for leaving this review of our conveyancing services. We will forward on your feedback to Julie and the team.
Kind regards,
True Solicitors
Dont Be Afraid Yo Be Cautious
To start the insurane company did not inform me about the involvement of True, upon contact thought that this was a spam call.
They persued me..Glen was very patient with me and made me feel at ease while keeping me updated about the case.Any question I had he answered
Would definatley recommend.
19 February 2026
Reply from True Solicitors
Dear Maureen,
Thank you for taking the time to leave this review. We will pass on your feedback directly to Glenn who will be delighted.
Kind regards
True Solicitors
Stressless experience
We were kept informed at all stages during the process of the sale. Any questions we had were answered quickly.
17 February 2026
Reply from True Solicitors
Dear Mr & Mrs Findley,
Thank you for your review of our conveyancing services. We will pass on your comments to Julie and the team.
Kind regards,
True Solicitors
I experienced bad service from True Solicitor caseworker
I experienced bad service from solicitor Amena Miah, yesterday as a client I felt humiliated by her she was Unprofessional over the phone tell me and tell me not possible to have compensation enquiries I won't recommend this individual. I've attempted to contact her several time as she was stated to no able to go ahead with my case without a good reason and rejected twice, all of sudden she threaten cut me communication cut and cold my case and make it delayed as threat for no reason and let other people answer instead of her to inform me that she was always busy after left her several messages for over a month and accuse me that it was my fault delay of the case the reason why she refuse pick up my calls.I won't recommend this individual promise if Landlord no jopb done she would fight for court and get compensate as she refuse to take seriously my case avoid pick up phone calls long term and accusing me not to give her right evidences and delay of case and close down before surveyor visit?Not Recommend her is Horrendous Unprofessional👎🏻
19 January 2026
Unprompted review
Reply from True Solicitors
Dear Miss Dell'Isola,
We welcome reviews, both good and bad, and we try to learn from them. However, we don’t accept that your review is in any way fair or accurate and we dispute it in the strongest possible terms. Furthermore, we are not willing to accept personal attacks on our colleagues who work incredibly hard, day in and day out, to achieve successful outcomes for our clients.
We were first instructed by you on 19th January. Within 3 days you were complaining about the pace of progress of your case and within a week you called to complain that your case was taking too long and then hung up when we tried to explain the process to you. By the 3rd of February you were making threats to ‘report’ us for ‘wrongdoing’.
You expected us to be able to get you compensation and repairs to long lasting defects to your property within a matter of days of taking on your case, which is completely unrealistic and totally unreasonable, and when Amena repeatedly and patiently tried to explain why this was not possible you refused to listen, were rude, threatening and shouted at her without any justification whatsoever. Our colleagues have a right to be treated with respect, and we are gratified that the overwhelming majority of our clients recognise and appreciate the hard work put in on their behalf. However, we are not willing to tolerate any of our colleagues being treated badly, when they are simply trying to help. On that basis we were not willing to continue to represent you.
We wish you well with your case.
Regards,
True Solicitors
Efficient from start to conclusion…
Efficient from start to conclusion keeping me informed at every stage
Strongly recommend
12 February 2026
Reply from True Solicitors
Dear David,
Thank you for both your review and the recommendation of our services. We will pass on your comments to Keith who represented you in your road traffic accident case.
Kind regards,
True Solicitors
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