True Solicitors  Reviews 2,153

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 373 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach throughout various processes, including personal injury claims and property transactions. The service provided is frequently described as excellent, with many appreciating the efficiency and clear communication. Reviewers highlight the quick response times to queries and updates, making them feel well-informed and confident in the handling of their cases. However, some customers also noted issues with communication, mentioning that information wasn't always forthcoming or that replies were basic. A few people were dissatisfied with specific interactions, feeling that their concerns were not adequately addressed or that agreements were made without their full knowledge.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the professionalism, helpfulness, and... See more

Service

People report positive experiences with service. Many customers praise the professionalism, efficiency, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the consistent and clear communication... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the quick and... See more

Claim

Users describe positive interactions with claim processes. Many customers report that their claims were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Im here to leave an excellent review for Dean wiseman and team at True solicitors. This team has helped me with an excellent outcome with my personal injury claim. They have spent alot of time... See more

Company replied

Rated 5 out of 5 stars

We used True for our sale and purchase and can't recommend them enough. Julie and Steph were supportive, professional and helpful throughout the whole process even when complexities arose. We really a... See more

Company replied

Rated 5 out of 5 stars

I would like to sincerely thank Helen at True Solicitors for her outstanding service and dedication. She has worked tirelessly on my case for almost three years, always showing professionalism, com... See more

Company replied

Rated 5 out of 5 stars

I engaged True following a recommendation and I was advised they could turn a purchase around quickly. They were very helpful and a pleasure to deal with. They turned things around for us very quickly... See more

Company replied


Company details

  1. #41 of 85 best companies in Law firm

About True Solicitors

Written by the company

We began life with just two partners and a secretary... 29 years on, and we’re now a 170+ strong team with offices in Newcastle and Birmingham. Our team is made up of professional, approachable and highly dependable experts, who have supported hundreds of thousands of clients.

With True Solicitors, you'll receive expert, confidential legal advice, and all our claims are handled on a 'no win, no fee' basis.

Services We Offer

Personal injury
Accidents at work
Road traffic accidents
Clinical negligence
Conveyancing
Housing disrepair

"When injured clients come to us, they often have doubts about the certainty of claiming. True Solicitors gives honest advice and sets achievable goals; we never mislead, never inflate the figures and never knowingly pursue a claim that isn’t justified – this is how we maintain our impressive success rate."

Andrew Milnes
(Managing Partner).

Visit our Facebook: www.facebook.com/TrueSolicitors

on your side

Written by the company

Over £25m compensation recovered for our clients in the past 12 months.
Recognised in its fields by the Legal 500, our friendly legal team are committed to fight for what’s right for our clients. With nearly 30 years of experience specialising in providing legal advice and support for personal injury claims, housing disrepair, residential conveyancing and credit hire, we act with expertise and make clients feel at ease.

No Win. No Fee.

You won't pay anything until your case is won.

A 'No Win, No Fee' agreement, otherwise known as a ‘conditional fee’ agreement, is an arrangement between you (the client) and your solicitor when making a legal claim. Simply put it means that should your claim be unsuccessful, you will not be liable to pay the fees for your solicitor’s services (as long as you have co-operated and followed their advice). You will only pay legal fees if your claim is successful.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Maximum respect especially for Mrs

Maximum respect especially for Mrs. Karen Hindmarch, a true professional!

11 February 2026
True Solicitors  logo

Reply from True Solicitors

Dear Alin,
Thank you for your review. We will pass on your feedback directly to Karen who will be delighted.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Speedy and efficient

True Solicitors handled my house purchase. Madison and the team kept me informed throughout the process and despite having Christmas and New Year in the middle of the purchase there was very little delay and we completed in around 7 weeks.

6 February 2026
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Reply from True Solicitors

Dear Julie,
Thank you for your review of our conveyancing services, we appreciate the feedback. We will pass on your comments to Madison who will be delighted.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Great service easy communication thru…

Great service easy communication thru emails, kind solicitors and very professional made process very quick.

5 February 2026
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Reply from True Solicitors

Dear client,
Thank you for your review and the feedback you've provided. We will pass on your comments to Dominique who represented you in your housing disrepair case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

It was a great comfort to know that I was in capable hands.

This was my initial experience with the legal system. I experienced considerable apprehension and uncertainty regarding the process. True Solicitors provided comprehensive guidance and reassurance throughout, which greatly alleviated my concerns. I wholeheartedly endorse their services.

23 January 2026
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Reply from True Solicitors

Dear Nicola,
Thank you very much for your review and for your recommendation. We will pass on your comments to Matthew who will be delighted.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Handled with caution and on a…

Handled with caution and on a professional way with good results as well

6 February 2026
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Reply from True Solicitors

Dear Mr Elechi,
Thank you for your 5-star review, we appreciate the feedback. We will pass on your comments to Dawn who managed your conveyancing.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

The best solicitors ever

The best solicitors ever! Anyone using them will be grateful and happy

6 February 2026
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Reply from True Solicitors

Dear Damilola,
Thank you for your review and the feedback you've provided. We will pass on your comments to Karen who represented you in your road traffic accident case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Very helpfull

Thank you for your help I would ues you again

4 February 2026
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Reply from True Solicitors

Dear Clare,
Thank you for your review. We will pass on your feedback to Luke who represented you in your housing disrepair case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Used this company after a car accident…

Used this company after a car accident and they were outstanding winning my case. Kept me informed every step of the way and explained everything at each stage of the process. I would fully recommend this firm of solicitors.

3 February 2026
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Reply from True Solicitors

Dear Susan,
Thank you for tour review and the recommendation. We will pass on your comments to Emma who represented you in your case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

True solicitors is a trustable company

True solicitors is a trustable company, they works hard for my case ,always helpful and quick response, we finally made it and get the case .
Best experience ever had.

3 February 2026
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Reply from True Solicitors

Dear Rosario,
Thank you for your review and the feedback you've provided. We will pass on your comments to Anna who represented you in your works accident case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Julie Brunton and Steph Garrett .

Julie Brunton and Steph Garrett were great.

30 January 2026
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Reply from True Solicitors

Dear Mrs Galley,
Thank you for your review. Julie and Steph will be delighted with your comments which we will pass on.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Great service

Great service, very helpful with mediation and providing information.

28 January 2026
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Reply from True Solicitors

Dear Cinzia,
Thank you for your review and the feedback you've provided. We will pass on your comments to Danielle who represented you in your credit hire case.
Kind reagrds,
True Solicitors

Rated 5 out of 5 stars

Always helpfull

Always helpfull always staying in contact on phone post or email and always kept up to date on everything would recommend them to anyone wanting the best of help thanks for everything guys much appreciated

29 January 2026
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Reply from True Solicitors

Dear Josephine,
Thank you very much for your review and the comments you've provided. We will pass on your feedback to Gillian who represented you in your housing disrepair case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Excellent service very friendly definitely recommend

True solicitors were extremely professional and helpful, we were also kept well informed throughout the process. Dawn Henderson was always on hand to answer any questions, or sort any problems we had. I would definitely use True Solicitors in the future. 5*

27 January 2026
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Reply from True Solicitors

Dear Mark,
Thank you for your review of your experience with using our conveyancing services. We will pass on your comments to Dawn.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

True solicitors were friendly

True solicitors were friendly, efficient and professional at all time my sale and purchase went through very quickly due to the Julie and Steph at True solicitors. I will recommend True Solicitors to others.

30 January 2026
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Reply from True Solicitors

Dear Julie,
Thank you for your review and the feedback you've provided. We'll pass on your comments to Julie and Steph who will be delighted.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Did a good job 👏

Did a good job 👏

6 January 2026
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Reply from True Solicitors

Dear Bashir,
Thank you for your review. We will forward on your comments to Gillian who represented you in your housing disrepair case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Really nice people and they helped me…

Really nice people and they helped me so much and I would recommend them to anyone 👍

28 January 2026
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Reply from True Solicitors

Dear Mark,
Thank you for your review and the feedback you've provided. We will pass on your comments to Dominique who represented you in your housing disrepair case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars
True Solicitors  logo

Reply from True Solicitors

Dear Gaurang,
Thank you for taking the time to leave this review, it's much appreciated. We will pass on your feedback to Mark who represented you in your road traffic accident claim.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

True solicitors were always in contact…

True solicitors were always in contact and very helpful throughout our whole experience,

23 January 2026
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Reply from True Solicitors

Dear Paul,
Thank you for providing this feedback and for leaving a review. We will pass on your comments to Julie who managed your conveyancing.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Great first experience of the litigation process

I would highly recommend True Solicitors. My case was dealt with very professionally from start to finish. Every step was explained fully and in understandable terms. Special thanks to Joe and Richard, my main contacts, who kept me well informed as the case progressed to a good conclusion.

28 January 2026
Unprompted review
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Reply from True Solicitors

Dear David,
Thank you for all of the feedback you've provided and for the 5-star review. We will pass on your comments to Joe who will be delighted.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

very lovely people and help me in every honest workers

very lovely people and help me in every way i needed help would make me understand what i was not sure about fast working honest i do recommend to anyone who needs help also my house is coming together so i’m feeling very positive a very very big thank you to all of the staff even receptionist who help me

26 January 2026
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Reply from True Solicitors

Dear Zear,
Thank you for both your review and the feedback. We will pass on all of your comments to Edward who represented you in your housing disrepair case.
Kind regards,
True Solicitors

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