I was quite nervous changing from a company I had used for many years, I now couldn’t afford to stay, I spoke to Mel who immediately put me at ease, she listened to my needs and gave me much more, bes... See more
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Encountered one of the rudest customer service individuals with Truecover (Francine). She talked over, did not listen and ignored what was said and then hung up on me. I was trying to find out who had... See more
I cannot believe how much I saved once I compared TrueCover with others. The service was excellent too, with minimal wait time and friendly assistance. Could be a bit more flexible with some of the... See more
Company replied
I managed to find 15 minutes during the day and it was enough to be put through straight away, answer all their questions, ask my own questions and get clear answers, be given a quote, and pay for the... See more
Company replied
Company details
Written by the company
TrueCover is on a mission to save you time and money, so you can spend it on what you love! That’s why all our profits are used to maintain lower premiums and exceptional service, not paid to shareholders. TrueCover car insurance is tailored to the needs of seniors and offers better value policies. Call our Australian team on 1300 800 900 for a quote today!
Contact info
12 Century Circuit , 2153, Norwest, Australia
- 1300 800 900
- help@truecover.com.au
- truecover.com.au
4.5
Excellent
47 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Helpful and transparent customer service
James, the customer service personal was courteous, friendly, patient, and he assisted me to navigate my enquiry to customise my needs to get the best result, I was happy and I signed up on the spot.
27 September 2024
Unprompted review
Reply from TrueCover
Thank you so much for your kind words! We're thrilled to hear that James provided you with exceptional service and helped you find the best customisation for your needs. We appreciate your trust in TrueCover and look forward to supporting you moving forward! ~Tim
Very happy customers
My wife and I were very satisfied with TrueCover and have been recommending them to all of our friends and family. The call centre staff are very friendly and extremely helpful. We are very happy customers.
12 September 2024
Unprompted review
Reply from TrueCover
Thank you so much for your kind words and support! We're thrilled to hear that you and your wife had a positive experience with TrueCover and that our team could assist you effectively. Your recommendations mean the world to us, and we look forward to serving you and your friends and family in the future! ~James
Excellent consultation
Excellent consultation . Easier to understand . Get reply
26 September 2024
Unprompted review
Reply from TrueCover
Thank you for your positive feedback! We're thrilled to hear that you found our consultation helpful and easy to understand. We strive to provide prompt responses and are glad you experienced that. We look forward to continue to help you both now and in the future! ~James
Great experience.
Great, polite service on the phone, very helpful. Saved me over $450.00 from my current provider.
25 September 2024
Unprompted review
Reply from TrueCover
Thank you so much for your positive feedback! We're thrilled to hear that our team could assist you and help you save over $450. We appreciate your business and look forward to serving you again in the future! ~James
Friendly staff and great service over…
Friendly staff and great service over the phone. Would highly recommend.
25 September 2024
Unprompted review
Reply from TrueCover
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our staff and service. Your recommendation means a lot to us, and we look forward to assisting you again in the future! ~James
Very happy with the service and $…Happy customer
Very happy with the service and $ savings.
24 September 2024
Unprompted review
Reply from TrueCover
Thank you so much for your positive feedback! We're thrilled to hear that you're satisfied with our service and the savings you've achieved. We love it when we save our customers money! Your satisfaction is our top priority, and we look forward to continuing to serve you in the future! ~James
I saved over $ 250.00 per year by…
I saved over $ 250.00 per year by changing over to true cover and I get road side assistance thrown in . I'm very happy Thankyou
24 September 2024
Unprompted review
Reply from TrueCover
Thank you so much for your positive feedback Elaine! We're thrilled to hear that you saved over $250 a year with TrueCover and that you’re enjoying the added benefit of roadside assistance. Your satisfaction is our top priority, and we appreciate you choosing us for your insurance needs! ~James
Reply from TrueCover
Thank you so much for your wonderful five-star review Anthony! We’re thrilled to hear that you had a great experience with TrueCover. Your support means the world to us, and we’re excited to keep delivering top-notch service! ~James
Highly recommend!
Without a doubt the best service I have ever received from any insurance company I have used previously.
Very happy customer!
23 September 2024
Unprompted review
Reply from TrueCover
Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our service here at TrueCover. Providing exceptional service is our top priority, and it’s wonderful to know that we exceeded your expectations. Your satisfaction means the world to us, and we look forward to continuing to serve you in the future. If you ever need anything, please don’t hesitate to reach out. Thanks again for being a valued customer! ~James
Fun talking with James, had my insurance sorted in no time, we had a god laugh which l enjoyed
The help and info from James
13 September 2024
Unprompted review
Reply from TrueCover
Thanks for the great review Gail, we are so glad to hear that you had a great time with James and got your car insurance sorted quickly. We pride ourselves on our customer service and it's amazing to hear that James delivered on this. ~Tim
Very happy
I found the reps from this company to be very helpful and was very happy with the final price
18 September 2024
Unprompted review
Reply from TrueCover
Thank you for sharing your positive experience with TrueCover! It’s great to hear that our team were helpful and that you were satisfied with the final price. Your feedback highlights the company’s commitment to excellent customer service and competitive pricing. Thanks for insuring with TrueCover! ~James
Very friendly customer service
Very friendly customer service, customer focused, and delivers on time
18 September 2024
Unprompted review
Reply from TrueCover
Thank you for your wonderful feedback! We're thrilled to hear that you found our customer service to be very friendly and customer-focused. At TrueCover, we strive to prioritise our customers' needs and ensure timely delivery of our services. Your satisfaction is our top priority, and your kind words motivate us to continue providing the best possible experience. We look forward to serving you again in the future! ~James
Great cover at attractive price.
Being an old fart (85yo) it was great dealing with younger people who were respectful and friendly.
13 September 2024
Unprompted review
Reply from TrueCover
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. It's important to us that all of our customers feel respected and supported!. We're always here to help, and we appreciate you choosing TrueCover! ~James
Faultless service thus far
The service received from the call centre after completing an online quote was excellent and very helpful
The cost of comprehensive insurance for my Outlander was exceptional $600 less than my current insurer who I have been with for some years but who have reduced their level of cover for double the cost
9 September 2024
Unprompted review
Reply from TrueCover
Thank you for sharing your positive experience with TrueCover! We're thrilled to hear that Ada was able to assist you so effectively after completing your online quote. It's great to know that our comprehensive insurance for your Outlander provided you not only with significant savings but also with better coverage compared to your previous insurer. We truly value your feedback and are committed to continuing to offer exceptional service and value for all our customers. ~James
Huge savings with TrueCover
Moving my car insurance over to TrueCover was the best decision. Not only did I save $900 but the service and care I received was exceptional. I have already told my family and friends to give TrueCover a call!
6 September 2024
Unprompted review
Reply from TrueCover
Thank you for your fantastic review! We’re thrilled to hear that switching to TrueCover helped you save $900 and that our service exceeded your expectations. We truly appreciate your recommendation and look forward to serving your family and friends! ~James
Kelly was excellent at explaining the…
Kelly was excellent at explaining the terms of my policy. It was a pleasure to deal with the company.
9 September 2024
Unprompted review
Reply from TrueCover
Thank you for your kind feedback! We're thrilled to hear that Kelly provided excellent service in explaining your policy terms, and that your experience with TrueCover was a positive one. We always strive to ensure that our clients have a clear understanding of their policies and enjoy a seamless, pleasant experience. We look forward to continuing to support you! ~James
It seems that we found the right insurer
Good experience due a few factors. Price very competitive, very helpful over the phone by answering promptly all the questions and making sure to explain all the offers given with the comprehensive car insurance.
The fact that this company says to be committed to the age group which we belong, it was also a plus.
26 August 2024
Unprompted review
Reply from TrueCover
Thank you for your feedback! We're delighted to hear that you had a great experience with TrueCover. Offering competitive pricing is a priority for us, and we're pleased that our team was able to promptly answer your questions, helping you fully understand our comprehensive car insurance options. Our dedication to supporting those over 50 is at the heart of what we do, so it’s fantastic to know this resonated with you. Your satisfaction means everything to us, and we look forward to serving you in the future. ~James
Thankyou for a great service
How helpful the representative was and informative regarding my needs.
I called this company by accident thinking it was the nrma, im glad I did and was very impressed with the price!
27 August 2024
Unprompted review
Reply from TrueCover
Thank you for sharing your experience with TrueCover! We're delighted to hear that Kelly was both helpful and informative in addressing your needs. It's great to know that even though you initially called by accident, you were pleasantly surprised by our service and competitive pricing. We're glad we could assist you, and we look forward to serving you in the future! ~James
TrueCover is TrueBlue
I spoke to Kelly today from TrueCover. What a refreshing change to find someone who really wants to make a difference.
In this economic climate everyone should be taking the time out to research better deals with their insurance, especially their car insurance.
Because I like to compare the market from time to time, I am in awe of the premium I was offered today by Kelly at TrueCover for my car insurance.
I HAVE SAVED AN UNBELIEVABLE WHOPPING $700
I suggest you give them a call right now you won’t be disappointed.
20 August 2024
Unprompted review
Reply from TrueCover
Thank you for sharing your positive experience with Kelly and TrueCover! We’re thrilled to hear that Kelly's dedication and expertise made such a significant impact on you and your car insurance savings. In today’s challenging economic climate, finding ways to save is more important than ever, and we’re glad that TrueCover could offer you a premium that exceeded your expectations. Your recommendation means the world to us, and we’re excited to help others achieve similar savings. Thank you for choosing TrueCover! ~James
Reply from TrueCover
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with TrueCover's customer service and found our offerings to be valuable for your money. Our team is dedicated to providing excellent service and ensuring our customers receive the best possible coverage at a competitive price. Your satisfaction is our priority, and we appreciate your kind words and support. If you have any further questions or need assistance, please don't hesitate to reach out. ~James
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