I was quite nervous changing from a company I had used for many years, I now couldn’t afford to stay, I spoke to Mel who immediately put me at ease, she listened to my needs and gave me much more, bes... See more
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Encountered one of the rudest customer service individuals with Truecover (Francine). She talked over, did not listen and ignored what was said and then hung up on me. I was trying to find out who had... See more
I cannot believe how much I saved once I compared TrueCover with others. The service was excellent too, with minimal wait time and friendly assistance. Could be a bit more flexible with some of the... See more
Company replied
I managed to find 15 minutes during the day and it was enough to be put through straight away, answer all their questions, ask my own questions and get clear answers, be given a quote, and pay for the... See more
Company replied
Company details
Written by the company
TrueCover is on a mission to save you time and money, so you can spend it on what you love! That’s why all our profits are used to maintain lower premiums and exceptional service, not paid to shareholders. TrueCover car insurance is tailored to the needs of seniors and offers better value policies. Call our Australian team on 1300 800 900 for a quote today!
Contact info
12 Century Circuit , 2153, Norwest, Australia
- 1300 800 900
- help@truecover.com.au
- truecover.com.au
4.5
Excellent
47 reviews
Hasn’t replied to negative reviews
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Happy to share a recent good experience with a car insurance company. I took out a Comprehensive Car Insurance policy with TrueCover. The whole process was easy. More importantly no pressure. The lady I spoke to was honest with her advice, knowledgeable and patient. Definitely worth checking out TrueCover and its list of features they offer. The Welcome Pack I received was very useful. A perfect fit for my needs and overall represent great value. Cheers.
14 June 2024
Unprompted review
Reply from TrueCover
Thank you for sharing your positive experience with TrueCover! We're delighted to hear that our Comprehensive Car Insurance policy met your needs and that the process was straightforward and pressure-free. Our team strives to provide honest, knowledgeable, and patient service, so we're glad to know our team member delivered on that promise. It's wonderful that you found the Welcome Pack useful and felt the policy offered great value. We appreciate your recommendation and are here to assist you with any future insurance needs. Thank you for trusting us with your car. ~James
James was truly amazing and and so knowledgeable.
James was truly amazing and knowledgeable man, he answered all our questions and asked if he could followed us up with a phone call in 2 weeks. He rang and answered any queries we had and won us. My car insurance is due in a few months and I know,where I will calling 👏👏
20 June 2024
Unprompted review
Reply from TrueCover
Thank you for your fantastic feedback! I’m thrilled to hear that you loved the service here at TrueCover and I’m glad I could assist you with your insurance. It's great to know that the follow-up call addressed all your queries and left such a positive impression. I look forward to assisting you with your car insurance when it's due. Thank you for choosing us, and we appreciate your trust and support! ~James.
Short wait ,but to other's quickly got…
Short wait ,but to other's quickly got everything sorted so at this point it's fine
9 May 2024
Unprompted review
Reply from TrueCover
Hi James, Thank you for sharing your experience with TrueCover. We're delighted to hear that our team was able to assist you promptly and efficiently with your insurance needs. Welcome aboard, and we greatly appreciate your recommendation! ~James
I managed to find 15 minutes during the…
I managed to find 15 minutes during the day and it was enough to be put through straight away, answer all their questions, ask my own questions and get clear answers, be given a quote, and pay for the quote on the spot so my policy could start ASAP. Excellent customer service, very efficient, no pressure. Their quote spoke for itself so I signed up straight away and am saving hundreds compared to my old insurer. Highly recommend.
17 May 2024
Unprompted review
Reply from TrueCover
Hi Patricia, thank you for your fantastic feedback! We're thrilled to hear that you had such a smooth and efficient experience with our team. Providing clear answers, prompt service, and a no-pressure environment are key priorities for us. We're so happy that our insurance cover met your needs and that you're saving money with us. Welcome aboard, and we appreciate your recommendation! ~ James
Saved heaps, quick and easy
Called during my lunch break and was immediately connected with James who was friendly and clear. I was given a much cheaper quote than my existing insurance, so I changed over on the same phone call. They let me pay over the phone immediately and I got my policy documents within minutes. They made sure to reminded me to cancel my previous expensive policy so I can get a partial refund from my old insurer. The online portal has all documents and details as promised. Fortunately I haven't had to submit a claim but it's obvious on the portal where I can do that, looks pretty simple and no nonsense.
7 May 2024
Unprompted review
Reply from TrueCover
Thank you, Michael, for sharing your feedback about your experience with TrueCover. We're thrilled to hear about your positive experience with us! We're delighted you found our services convenient and cost-effective. Remember, we're here for you if you ever need assistance in the future. ~ James
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