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Truefashion Reviews 

239
•
TrustScore 3.5 out of 5

3.7

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While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 4 out of 5 stars

Contactée par Léna de l’escalation Team suite à une ouverture de compte impromptue. En principe mon problème a été compris et m’a demande acceptée. A suivre…

Rated 5 out of 5 stars

I was assigned to Sammy as I wanted to cancel my membership. She acted very quickly and explained how much I will be refunded and how and when I should receive it and to check spam aswell. I am rea... See more

Rated 4 out of 5 stars

Upon my previous review, I have since been approached by truefashion who have sent their sincere apologies for any misunderstanding & have very kindly offered a full refund. I am very happy with the... See more

Company replied

Rated 5 out of 5 stars

After an endless discussion with truefashion support team I got a real answer from chat team for the first time. The support truefashion.site is hopless, the same standard text is always sent which d... See more

Contact info

3.7

Average

TrustScore 3.5 out of 5

239 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.7

All reviews

(239)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Disgusting somehow got hold of my…

Disgusting somehow got hold of my credit card details and randomly taking money out of my account. Criminal activity I am contacting credit card company and reporting fraud

8 October 2024
Unprompted review
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Reply from Truefashion

Dear Natasha,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We could not locate your account.

Please make sure to provide us with your information to be able to find your account and solve your issue.

And feel free to reach out to our customer support team at support@truefashion.site for further assistance.

Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 1 out of 5 stars

Costs

Was surprised that you had to pay fee every fortnight.

29 September 2024
Unprompted review
Truefashion logo

Reply from Truefashion

Dear J. A,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We sent you an email, please make sure to check your inbox.

And feel free to reach out to our customer support team at support@truefashion.site for further assistance.
Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 5 out of 5 stars

Wanting a refund

I was assigned to Sammy as I wanted to cancel my membership.
She acted very quickly and explained how much I will be refunded and how and when I should receive it and to check spam aswell.
I am really pleased so far but obviously I will be more so when I have received my refund.

21 August 2024
Unprompted review

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