Contactée par Léna de l’escalation Team suite à une ouverture de compte impromptue. En principe mon problème a été compris et m’a demande acceptée. A suivre…
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I was assigned to Sammy as I wanted to cancel my membership. She acted very quickly and explained how much I will be refunded and how and when I should receive it and to check spam aswell. I am rea... See more
Upon my previous review, I have since been approached by truefashion who have sent their sincere apologies for any misunderstanding & have very kindly offered a full refund. I am very happy with the... See more
Company replied
After an endless discussion with truefashion support team I got a real answer from chat team for the first time. The support truefashion.site is hopless, the same standard text is always sent which d... See more
3.7
Average
239 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from Truefashion
Dear Meryem,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@truefashion.site for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
good experience, i highly recommend this site
Thank you, it’s really a good experience and the customer support is great
3 October 2023
Unprompted review
There was a bit of a confusion over the…
There was a bit of a confusion over the subscription but true fashion sortedit out and refunded my money thanks True fashion 👍
10 July 2024
Unprompted review
Double check before you give out your account details .
I don't know anything about this company and I didn't appreciate the fact that they just took that amount of money from my account . I would really appreciate it if I get refunded, I still use the same account number and it is active .
27 November 2023
Unprompted review
Reply from Truefashion
Dear Palesa,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@truefashion.site for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
They promised to refund me and they did…
They promised to refund me and they did thank you🤗
6 June 2024
Unprompted review
They respond fast to customer and help them
They respond fast, do everything in order, so phenomenal, they make sure the customer is satisfied with their help ,
28 June 2024
Unprompted review
Very pleased
27 June 2024
Unprompted review
Waiting to here from them to with…
Waiting to here from them to with accounts
12 October 2023
Unprompted review
I have had good communication with this…
I have had good communication with this company product is great
14 May 2024
Unprompted review
Havn't really had the experince I…
Havn't really had the experince I expected, full piomts though, for doing the right thing. Unexpected.
4 May 2024
Unprompted review
Was given a membership I no longer…
Was given a membership I no longer wanted which was dealt with quickly and efficiently
20 March 2024
Unprompted review
Upon my previous review
Upon my previous review, I have since been approached by truefashion who have sent their sincere apologies for any misunderstanding & have very kindly offered a full refund.
I am very happy with the outcome.
They were very friendly, polite & approachable 😊
23 January 2024
Unprompted review
Reply from Truefashion
We are happy to know that you are satisfied with our customer service! Thanks for your cooperation in solving this issue.
Very friendly
Since my previous rating, Truefashion have been very helpful & friendly & offered me a full refund & apologised sincerely for any confusion that I had
18 October 2023
Unprompted review
Reply from Truefashion
Dear Samantha,
Thank you for the review and we are so glad that you are happy .
Feel free to reach out to us anytime.
Best regards
Ayla
This is a scam site
This is a scam site. Took money without authorization.
28 January 2023
Unprompted review
Reply from Truefashion
Dear Nathan,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@truefashion.site for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
SCAM!!!! DON'T BELIEVE THEM!
SCAM!!!!
PLEASE DON'T BUY ANYTHING, THEY WILL ENROL YOU IN A MEMBERSHIP AND TAKE MONEY FROM YOUR CARD. WHEN CANCELLING THE MEMBERSHIP THEY WILL ALSO TAKE MONEY FROM YOUR CARD. YOU WILL NEVER RECEIVE YOUR PRODUCT EITHER AND CUSTOMER SERVICE WON'T ADDRESS YOUR CONCERS/QUESTIONS YOU HAVE ASKED.
THEIR GO TO REPLY IS FOR EVERYTHING IS "This is a membership-only club, giving you access to +50.000 products from more than +800 brands with savings of up to 80%. We have anything from L'Oreal, Lacoste, Maybelline to Hugo Boss, Gucci, Ralph Lauren, and much more!"
3 May 2022
Unprompted review
Reply from Truefashion
Dear ON,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@truefashion.site for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
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