I have bought from this site before and was very happy. But this time I am disappointed! I ordered a harness for my dog and realized when I got it that it was too big. I just needed to exchange it. I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lab pup ate through the harness covering the lash point for under strap and strap has let go. Well made product and as indicated easy to get on and off however CYBER DOG has eaten through his harness... See more
The customer support for this site is the worst I've ever experienced. I paid for express shipping with a tracking number. I understand with covid there will be delays. After several emails, I finally... See more
We just received our harness for our five month old puppy Nino Brown. Our Nino is very active and has tried to run away on several occasions. However once we received our true harness Nino felt very c... See more
Company details
Information provided by various external sources
OUR IMPACT BEGINS WITH YOU At TrueHarness™, we believe the key to our success is making an impact on the happiness of the special relationship between you & your dog. We make your relationship more personal & special Customers have told us that our TrueHarness™ has not only helped make their life easier but also reconnected them after they losing their dog thanks to having their name & phone number on their harness. Our customer reviews and feedback fuel our passion to make a difference. A UNIQUE RELATIONSHIP A dog, just like any of us humans should have a stronger identity behind it. With TrueHarness™ we bring out your dog's identity with a personalized harness specifically for your dog. This creates a unique & special relationship between you, and your dog. From product design, testing, to opening your first order with us - we aim to make your journey memorable, painless, and giving you the support you need for a better relationship between you and your dog.
Contact info
United States
- Support@trueharness.com
- trueharness.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am so happy with the harness I just…
I am so happy with the harness I just received from true harness! The size chart really matches up with the dog and harness! Quality is awesome and the ease of putting on and taking this off my dog is GREAT! Love the velcro name plate- makes it easy to to display your pets name and number if he or she gets lost. Came quickly in the mail with out any issue. I will highly recommend this product to other dog owners.
Great product really easy to put on and…
Great product really easy to put on and off,
easy to clean, lively colors,resistant materiel.
Just love them, i recomend this product to every dog lovers!!
Very prompt service.
Patricia
Prince
My husband and I recently rescued a 6 year old, 18 lb. dog. We were walking him on a lease with a neck collar. He would pull very hard against the collar and put a strain on his neck. We brought several dog harness' but none of them worked for us. When we saw the ad for Trueharness, we decided to try their harness. When we received the Trueharness we were pleased with the quality. It fits our dog perfectly, no binding on the neck or shoulders. Everything about this harness met our approval, from quailty to price. Would definitely buy again and recommend the harness to our dog owner friends.
We absolutely love the harness
We absolutely love the harness. It fits our baby so well. She was yanking and pulling with the leash. With this harness it made her so calm while walking her. I would definitely recommend buying one for your baby.
I ordered the Harness
I ordered the Harness and was told 5 business days,,, but due to the mail problems it took 15 days,,, when it did arrive and I was able to see it wow ,,,, I'm impressed its made of very good quality material it will most likely out last my puppy and she's a boxer in another words im pleased with it ,,,
I love her harness as it is easy to use…
I love her harness as it is easy to use and she walks so much easier with it.
I am very disappointed with this firm
I am very disappointed with this firm. I placed my order on the 5th of January and saw where the site indicated that my order would arrive in 6 to 8 business days. On the 19th of the month (14 days after my order) I contacted the firm and was told to check out the DHL site to determine where my package was. I used the site and found that it said there was no feedback for a week. I again contacted the firm and got a very night response that said they found out that the site did not work either but no worries my package was coming .... Today is 20 days after my order and I have a bill from from my card company which I am not going to pay because I do not expect to ever see my order.
I am very disappointed.
My dog Jasmine loves her new true harness it's wonderful we love it thank you to harness!😍♥️
Thank you True Harness! My dog Jasmine loves her new harness! ♥️🐾😍
If I could give this company negative…
If I could give this company negative stars I would. I ordered a barking deterrent and a harness a month ago. Get told oh don’t worry it will be there sometime. Worst customer service I have ever experienced. Find another company. This one is horrible
Ordered this product in late Dec 2020
Ordered this product in late Dec 2020. Took a while to get to me, but with all that is going on, it is understandable. When I did get it, I got it on my dog and it was a perfect fit. Cute and she actually like wearing the harness. The price was about right, have bought other harness that looks similar for a larger dog, and the price was in the general range of the larger harness. Thank you for the the work.
Happy
We are Happy with the harness and the service.
One suggestion the extension buckle could be a little more generous.
No results from Trueharness . The emails continue , no Solution , Zero Results .
I waited approx a month to receive the harness
At first I was happy , in less than 3 months of use . the harness is falling apart . The reflective strap has torn and is fraying . Poor quality , Poor workmanship
Customer service is unreachable , only by emails that produce no results . I had 60 days is what they told me . I certainly did not purchase a Harness expecting to only last 60 days . Worst company I have ever dealt with
Kelly
Comes from China not the USA. Delivery wait times horrible.
I ordered this Harness believing that it would come from the USA California on Jan 4th 2021. Today is Jan 22 2021 and i still have not received it. I just found out via the tracking number that this is coming from CHINA not the USA. Big mistake on my part for placing this order. Customer service doesnt do anything. And they keep sending me e-mails to buy more CHINA crap. False advertising in my book.
Buckle broke after 6 months
I ordered this harness in July of 2020 When it arrived I was a bit disappointed in the quality. It looked cheaply made, but I decided to keep it. The buckle on it broke this week Jan 2021. I contacted the customer service rep, Katie, and asked what could be done. I got a standard reply that they only guarantee their products for 60 days. There is another harness company that costs about the same and guarantees their product for one full year. I think I will be trying them next. I would not order from this company again.
Thses harnesses are the best ones yet…
Thses harnesses are the best ones yet and I would definitely recommend them for all my furbaby parents my dogs walk much better the dont pull as much any more and the both definitely love the way it feels always excited to go for walk now then ever thank you true harness for a wonderful product
Very happy
Very happy with the service and the product. Walked my dog 4 or 5 times now with her new harness and it's so easy to put on and off, stays put and looks good too. Recommend
Poor Quality and Strap won't stay Tightened
As with the other reviewers, the harnesses took forever to get to me. I ordered 2 harnesses for our 2 German Shepherd dogs.
The harnesses are very easy to put on and take off; however they have started coming apart after less than a month use. The stitching around the bottom of the harness has come loose and fabric is fraying. In addition, regardless of how many times I tighten the strap around my dog's middle, it comes loose again after just 1 walk.
DO NOT recommend.
UPDATE: I contacted customer support and was told you have only 7 days to register a complaint. Katie, seemingly all of customer support as noted by others, suggested that they send another harness and I would need to pay 50% of the re-shipment cost. I told them they can keep their harness and that I am very disappointed that they do not stand by their product.
We just received our harn
We just received our harness for our five month old puppy Nino Brown. Our Nino is very active and has tried to run away on several occasions. However once we received our true harness Nino felt very comfortable while walking him and hasn’t tried to run away again. We love the color of the harness which has his name and telephone number on each side. Nino walks with so much pride on his daily walks. We are so glad we purchased true harness for our puppy and will continue being a customer in future purchase.
Love this harness
Love this harness. Have had many dogs, but have never used a harness. I bought one for my latest dog who I felt may be a flight risk. He's over a year, a very strong goldendoodle who had been abused in his previous home. The harness is very easy to get on and off and Maverick doesn't mind it at all. Great fit and I love the fact that his name and my phone number are easily visible on the harness -- just in case!!!
Best Harness
We recently rescued 2, 3 year old Lhasa-poo brothers. They weren’t trained and pulled tremendously on their leashes. Although it took a long time to receive the harnesses it was worth the wait. They are so easy to put on and Kevin & Randall don’t pull when they’re walking.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








