I rang the office today and spoke to Mathew scorer who went through everything with me and sorted everything out for me. his manner was excellent professional and polite. Mathew is a credit to true po... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Finance especially pension talks leave me in a muddle. Rebecca was great. She was helpful, concise and made me feel more in control about my situation. I would heartedly recommend True Potential to an... See more
Company replied
Phoned TP today needing help with some forms. Natasha guided us through them, such a pleasant experience to a very puzzling way to supply information. Thank you Natasha for taking your time today, you... See more
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Staff member rang soon after online request. Angel took time to explain in an easy to understand way what details and questions she needed from me. She answered all my queries professionally and in a... See more
Company replied
Company details
- #9 of 48 best companies in Financial advisor
- #6 of 117 best companies in Financial Institution
- #1 of 24 best companies in Investment company
- #2 of 77 best companies in Investment service
- #1 of 21 best companies in Pension fund
- #1 of 15 best companies in Retirement Scheme
About True Potential
Written by the company
With over 500,000 clients, £30 billion of assets on the platform and a decade of success, we’re experts in helping people reach their financial goals. Whether it’s planning for retirement, investing for growth or simply taking control of your finances, we’ve got the expertise to help.
The True Potential approach aims to help you do more with your money by providing expert financial advice (True Potential Wealth Management), innovative investments (True Potential Investments), dedicated support, and award-winning technology.
Once we’ve set up your personal financial plan, you can track every aspect of it by app and online. If you ever want to make a change, add some money or make a withdrawal, it’s only a few taps away. Plus, whenever you have a question our friendly Relationship Management Team are here for you.
If you’d like to find out if our service is right for you and how we can help you do more with your money, please get in touch. There’s no obligation and our friendly team will talk you through your options.
With investing, your capital is at risk. Investments can fluctuate in value and you may get back less than you invest.
True Potential Wealth Management LLP is authorised and regulated by the Financial Conduct Authority, FRN 529810. www.fca.org.uk
True Potential Investments LLP is authorised and regulated by the Financial Conduct Authority, FRN 527444. www.fca.org.uk Registered in England and Wales No OC356027
How we offer you more.
Written by the company
- Expert financial advice.
- Long-term goals are unique to you, which is why we’ll design a financial plan that’s personalised for your circumstances and aspirations. Our highly qualified financial advisers take a holistic approach to creating, supporting and reviewing your plan.
- Access to innovative investments.
- We understand that you want two things from your investments, to maximise your returns within your chosen risk profile and reduce the risk of volatility. Our chosen investment solution, the True Potential Portfolios, aim to achieve both these goals whilst driving down costs.
- Dedicated video, phone and email support.
- When it comes to finances, having someone to talk to is essential. Our friendly customer care team are on hand to answer any questions you may have – whether it’s about your financial plan, your account, or money in general.
- Award-winning technology.
- As part of our service, you have 24/7 access to your whole financial plan with our mobile app and desktop site. This unrivalled view of financial life puts you in control and empowers you to do more with your money.
Contact info
Gateway West, Newburn Riverside, NE15 8NX, Newastle upon Tyne, United Kingdom
- 0191 625 0350
- contact@truepotential.co.uk
- truepotential.co.uk
Reach your true potential.
4.9
Excellent
21K reviews
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Customer Service at its best - Nathan Burke
I spoke to Nathan Burke in Customer Support. He was very polite, helpful and courteous. He was also very patient with me whilst I tried to verify my identity. I couldn't have wished for a better or more helpful experience.
12 May 2026
Unprompted review
Help personified.
Really good people skills, knowledgeable and clear guidance.
Thank you.
12 May 2026
Help with filling in the annual investment review
I was struggling with my annual review; Rang TPM and Raegan guided me through with great patience and humour and then arranged a meeting with a financial advisor. Great service and I felt very comfortable.
12 May 2026
Spoke with Thomas
Spoke with Thomas
Very helpful young man who was extremely knowledgeable and polite
Went through annual review and all relevant information was completed
12 May 2026
Spoke to Emily who very patiently…
Spoke to Emily who very patiently guided me through biometric verification!
12 May 2026
Live chat with Jo Howard at True…
Live chat with Jo Howard at True potential was very quick and efficient. Solved my query very quickly and clearly. I have found all contact with the company to be quick, efficient and very professional.
12 May 2026
Unprompted review
Professional follow up..
12 May 2026
I find the visual information with…
I find the visual information with regarding pensions informative. TP management are very welcoming and polite. Most importantly there investment strategy is beneficial.
12 May 2026
Tha call call reduced very quickly
Tha call call reduced very quickly, the advisor was efficient and friendly and I find the website user friendly.
12 May 2026
Had a really helpful chat with Oceana
Had a really helpful chat with Oceana. Very efficient and helped me sort out how to increase a drawdown from my pension.
12 May 2026
Unprompted review
Very good assistance from Bella.
12 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Received a phone call from Sumaiya from…
Received a phone call from Sumaiya from True Potential today to discuss my investments, Sumaiya was very helpful and answered all my questions, she had a very polite and friendly manner.
Very please with the service.
11 May 2026
Unprompted review
Reply from True Potential
Hi Alan, we're pleased to hear about the help you received from Sumaiya. Thank you for taking the time to leave a review.
Poor pension provider
Poor pension provider, they make it impossible for you to take your pension out when they have all the details. They do not update your details and you need to be constantly chasing them for everything its been a year now I am still trying to get my pension out.
11 May 2026
Unprompted review
Reply from True Potential
Hi Stefan, thank you for your review. We have requested further information from you so that our dedicated support team may discuss this further and assist you appropriately.
Exceptional member of true potential
I spoke with a a very knowledgeable person from true potential this morning, her name was MADDY she was absolutely Amazing & very very helpful, she puts you at ease helps you through whatever you ask of her with patience & understanding, amazing person & I have requested that it is maddy that I would prefer to deal with at anytime of contacting true potential. She will be a fantastic asset to you'r company.
11 May 2026
Unprompted review
Reply from True Potential
Hi Liz, thank you for taking the time to share your experience with us. We're delighted to hear about the help that you received from Maddy.
Sumaiya was very helpful
Sumaiya was very helpful, efficient and knowledgeable.
11 May 2026
Unprompted review
Reply from True Potential
Hi Paul, we are happy to hear about the help you received from Sumaiya.
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