True Potential Reviews 21,331

Spoke with Elle Forbes, she couldn't have been more helpful and explained in detail what we needed to do. Would be happy to recommend her in the future!

Very easy to understand. Great service

Relatively quick to get through and once I did Alex was incredibly helpful and more than patient guiding me to where I needed to be. Very polite and friendly.

True Potential as always give 5* Customer Service. This evening i spoke with a member of staff called Steven. I completed my pension review back in March’26 online & TP contacted myself to go over my review and make sure all my details & information were correct. It’s never a chore doing it as TP explain everything to me so I understand my pension and how the market is performing. I have 100% trust and confidence in TP handling my pension.

Gabriel phoned me to raise a valid question on a recent review, and while he was there explained a couple of other questions I had. He was quick, informed and arranged to promptly investigate one question and send documentation for another. 4 rather than 5 because I haven't had documentation or outcome of those questions yet, so obviously can't give the top score, but if I had it would definitely be a 5.

Angel helped me through the transition from my personal financial advisor to true potential.

Excellent service, great staff

I received a call from Chloe this morning to verify my transaction. She was an absolute pleasure to speak to. Very polite, friendly and confident.

Chloe Caithness resolved with my query via Chat promptly and efficiently. Much appreciated.

Good service. Helpful staff

I have been working with TP for several years now and as I approach my state pension age I always admire their service and professionalism. Emails, phone calls and general communication is first class.
Today I worked with two gentleman Ryan and Nathan, who is different capacities guided me through my issues and questions. Nothing pushing but simple honesty and integrity.
Financial issues are scary to the layman but TP always comes across as a well run company.

Always very polite & sort everything I need without any problems

The Advisor was very helpful, courteous and answered all my questions. This has been the case in all my dealings with True Potential.

During my Investment Review I spoke with Tom who was able to reassure me about how my investment continues to be managed and at the same time being understanding about my personal circumstances and concerns as a customer. True Potential is definitely the go to organisation for sound financial advice however large or small your investment. Thank you!

Oli was extremely helpful, considerate of my technical abilities, talked me through every step and explained everything in layman's terms, can't recommend true potential enough

Spoke with Sumaiya today following up on my pension review for the next year, and, as always, she helped go through the options that were open to me in a clear, concise and friendly way. This is what I have come to expect from everyone at True Potential; all are friendly but also very professional. In a mad world, it’s very encouraging to speak to people that still make you feel valued. Thanks Sumaiya, and to all the team supporting you, helping me to get the best from my investments.

Everyone I have spoken with at True Potential have been extremely helpful. They have explained everything very clearly and helped me to understand some of the processes. Helping me to complete forms with patience and understanding.
Great customer service and polite and friendly staff always ready to help.

Maria assisted me today and was brilliant throughout the call !
A very professional organisation with great colleagues.

Helpul and patient.

Didn't have to wait too long to speak to someone and the person I spoke to was clear and helpful.