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True Potential Reviews 

24,295
•
TrustScore 5 out of 5

4.9

Financial advisor
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Review summary

Created with AI, based on recent reviews

Considering 6,123 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being extremely helpful, polite, and remarkably patient when guiding individuals through complex online form-filling procedures and pension transfers. Consumers genuinely appreciate the clear explanations, prompt responses, and consistently friendly interactions that make managing personal financial accounts completely straightforward, seamless, and stress-free. Some reviewers were not happy with communication gaps, mentioning extended waiting times, unreturned calls, or significant difficulties receiving timely updates following their initial meetings. A few other people also felt that strict phone verification policies and occasional online login hurdles made accessing necessary assistance rather frustrating at times.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that certain representatives are consistently... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting staff who are polite,... See more

Service

Customers consistently note positive experiences with service, describing interactions as helpful,... See more

Customer communications

Consumers find customer communications to be a positive experience marked by helpful updates and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Susan was very helpful in talking me through the process of completing the form. I didn't feel rushed and she explained everything as we went along. The process took 10- 15 mins tops, Susan was very p... See more

Company replied

Rated 5 out of 5 stars

Recently received excellent service from a couple members of the TP team. Everything has been explained throughout the precess & items actioned efficiently; with follow-up sessions as require.... See more

Company replied

Rated 5 out of 5 stars

Contacted TP today, seeking an update and general advice. Spoke to Reece, who explained at the outset that he would take my info / enquiry. He clearly explained the process and that he would update... See more

Company replied

Rated 5 out of 5 stars

I was struggling completing my annual review so I decided to contact TP. After a very short wait in the queue Anna J answered. After asking me a few security questions Anna helped me go through the qu... See more

Company replied

Company details

  1. Financial advisor
  2. also in
  3. Financial Institution
  4. Investment company
  5. Investment service
  6. Pension fund
  7. Retirement Scheme

About True Potential

Written by the company

With over 500,000 clients, £30 billion of assets on the platform and a decade of success, we’re experts in helping people reach their financial goals. Whether it’s planning for retirement, investing for growth or simply taking control of your finances, we’ve got the expertise to help.

The True Potential approach aims to help you do more with your money by providing expert financial advice (True Potential Wealth Management), innovative investments (True Potential Investments), dedicated support, and award-winning technology.

Once we’ve set up your personal financial plan, you can track every aspect of it by app and online. If you ever want to make a change, add some money or make a withdrawal, it’s only a few taps away. Plus, whenever you have a question our friendly Relationship Management Team are here for you.

If you’d like to find out if our service is right for you and how we can help you do more with your money, please get in touch. There’s no obligation and our friendly team will talk you through your options.

With investing, your capital is at risk. Investments can fluctuate in value and you may get back less than you invest.

True Potential Wealth Management LLP is authorised and regulated by the Financial Conduct Authority, FRN 529810. www.fca.org.uk

True Potential Investments LLP is authorised and regulated by the Financial Conduct Authority, FRN 527444. www.fca.org.uk Registered in England and Wales No OC356027

How we offer you more.

Written by the company

Expert financial advice.
Long-term goals are unique to you, which is why we’ll design a financial plan that’s personalised for your circumstances and aspirations. Our highly qualified financial advisers take a holistic approach to creating, supporting and reviewing your plan.
Access to innovative investments.
We understand that you want two things from your investments, to maximise your returns within your chosen risk profile and reduce the risk of volatility. Our chosen investment solution, the True Potential Portfolios, aim to achieve both these goals whilst driving down costs.
Dedicated video, phone and email support.
When it comes to finances, having someone to talk to is essential. Our friendly customer care team are on hand to answer any questions you may have – whether it’s about your financial plan, your account, or money in general.
Award-winning technology.
As part of our service, you have 24/7 access to your whole financial plan with our mobile app and desktop site. This unrivalled view of financial life puts you in control and empowers you to do more with your money.

Contact info

Reach your true potential.

Tell us your financial goals and we can help you reach them.

4.9

Excellent

TrustScore 5 out of 5

24k reviews

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4.9

All reviews

(24,295)

5,764 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I spoke to Susan

I spoke to Susan. She was excellent. She clearly understood my issue and knew who to speak to in order to get a resolution. She said she'd ring me back when she had responses from the relevant people, and she did so two working days later with a full resolution of my issue. Great!

5 November 2026
Unprompted review
Rated 5 out of 5 stars

Easy to talk to.

Very easy to talk to, made it very easy for me with no pressure, I get very nervous on this type of call but not this one!
Thank you True potential.

10 November 2026
Rated 5 out of 5 stars

I have been with True Potential for …

I have been with True Potential for number of years and found the service and support to be excellent at all times. Was assisted today by Victoria Fisher who had my query sorted straight away. Very happy customer.

10 November 2026
Unprompted review
Rated 5 out of 5 stars

The service from true potential today…

The service from true potential today was absolutely fantastic I had to transfer pension funds I had complete confidence in the advisor

Many Thanks
Christian

9 November 2026
Unprompted review
True Potential logo

Reply from True Potential

Hi Christian, we are delighted to hear about your positive experience. Thank you for taking the time to leave a review.

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