TruGreen - Brunswick Reviews 2

The first 2 years with them my lawn looked Great ! Last year it was horrible but we didn't get much rain so I can kind of understand why. This year I didn't Pre-Pay for the year but because I didn't I've had to call and ask them to come out twice to service my lawn. I shouldn't have to do that ! I left a message a few days ago & they still haven't responded. No text or email. The Gentleman that does my yard who's name is Paul Is Fantastic. The rest of you leave something to be desired. My lawn looks So ,So this year. I'm seriously considering dropping them next year. My Brother had them and did drop them.

If I could give zero stars that is what this service is ... WORTHLESS! From the initial quote 02/19/2024 thru to the last lawn treatment 08/21/2024, TruGreen was the absolute worst. Every treatment the technician had to be reminded to actually treat the small section of grass in back yard & side tree lawn. For the record, I prepaid for all services. Every time they promised to make a notation to make sure that the back yard & side yard tree lawn would be treated and EVERY. SINGLE. TIME they failed to treat the areas unless I reminded them to. When I was not home during the treatment time they FAILED to treat the back & side yard lawn. The last time the technician stated that his supervisor told him specifically "only treat the front yard & front tree lawn, do not treat the back yard or side tree lawn." When the customer service rep calls, they thank you for your feedback and do absolutely NOTHING to help or correct their failure to provide services that you pay for. DO NOT TRUST TruGreen to do what you pay for or to do what they say they will do, HORRIBLE SERVICE!

Edit to add: From the first time TruGreen treatment thru the last treatment my lawn is in worse shape, the final outcome is that my lawn is in terrible shape. I am currently looking into what the cost will be to actually get a reputable company to fix what TruGeen has destroyed. What makes this situation worse is that I actually paid these thieves to destroy my lawn.