If I could give no stars and still…
If I could give no stars and still leave a comment, I would. This company is a joke. Their representatives are inaccurate, unprofessional and poorly trained. I was told that they would send a tech to my house and that I would be able to speak with him before my yard was treated. I needed to do this to assure that my back yard, which is newly planted grass would not get treated and killed. Not only did they not come and speak with me ... they went to a different address and treated someone else's yard. When I checked my email and it said that my yard had been treated, I knew that that was lie, because I had been out in my yard all morning. I had taken the day off, cancelled clients so that I could be home for the first treatment and speak with a tech. I was beyond frustrated and so I called TruGreen as soon as I saw the email, which was minutes after i had received it. I told TruGreen that the tech needed to come back and treat "my " yard "today" because I can not afford to take another day off. I was told that a tech would come back out. This was at 10AM ... by 5PM ... no tech has showed so I called customer service and cancelled my service and requested a full refund. The customer service rep who took my call was yawning, laughing and talking with other employees while slowly, very slowly attempting to process my request. She told me that since the refund was more than one hundred dollars she needed a supervisor's approval. Finally, after listening to her laugh and act like a clown with her co-workers, the refund was processed and my service was cancelled. Based on the careless and unprofessional behavior of the representative, its understandable why the original service was set up for the wrong address . I'll be calling my credit card company in a few days to make sure that my refund was really processed. I've never dealt with a more unprofessional and lack luster company in my life. The info online says that TruGreen is one of the biggest lawn service company in the nation ... I guess they are too big to care what kind of service they provide ... they obviously don't need any new customers. If you are considering their service ... I would think twice and look for someone locally who is smaller and trying to build a good reputation.
