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TruGreen - Newport News Reviews 

3
TrustScore 3 out of 5

2.8

811 Blue Crab Road, 23606 Newport News, VA, US


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Company details

  1. Lawn care service
  2. Arborist and Tree Surgeon
  3. Pest control service
  4. Soil testing service

Written by the company

TruGreen has been the trusted choice for easy and affordable lawn care for over 50 years. We provide aeration, overseeding, fertilization, weed control, and other services tailored to your lawn's needs. We also offer tree and shrub care as well as defense against mosquitoes and other outdoor pests. We believe life should be lived outside, and our tailored lawn plans and expert specialists help us serve our community and loyal customers every day.

Written by the company

TruGreen Guarantee

Our work is backed by the TruGreen Guarantee

Our work is backed by the TruGreen Guarantee
TruGreen will gladly visit your property as needed between scheduled visits to ensure your satisfaction. Guarantee applies to annual plan customers only.

Contact info

  • 811 Blue Crab Road, 23606, Newport News, VA, United States

  • (757) 873-0859

2.8

Average

TrustScore 3 out of 5

3 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

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2.8

All reviews

(3)

194 reviews in the last 12 months

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Rated 1 out of 5 stars

Trugreen has disabled my registration

Trugreen has disabled my registration. Cannot seem to enable it. Preventing payment and account review and confirmation of amounts due by me, the customer. Interesting to note, my incoming phone call to the customer service identified me immediately, however, historic payment information was unavailable and time waiting was excessive. Feedback options on the website required signing in. Impossible. Once I do have the time to deal with this b-sh.t later, I will be severing all ties with this more than twenty-year relationship. Your new add campaigns are clever. Time and energy devoted to making a service failure program look slick and cool. Lipstick on a pig.
Thank you for nothing.

13 August 2025
Unprompted review
TruGreen - Newport News logo

Reply from TruGreen - Newport News

Hi Don, we’re sorry to hear about your negative experience with us. We would like the chance to review your account to try to resolve your situation. Please send us a private message to m.me/trugreen so our team can assist you.

Rated 5 out of 5 stars

Correcting a not so stellar aeration job

I previously posted pictures of a bad aeration job. After calls to Customer care I have the nicest technician out here fixing the lawn, aerating again, overseeding and taking care of the mishap. Sure thing is, if you are not satisfied, Trugreen will come back and fix what is needed.

14 October 2022
Unprompted review
TruGreen - Newport News logo

Reply from TruGreen - Newport News

We are so happy to hear that your TruGreen team is working hard to make things right, Marleen! Thanks for sharing this update with us. If you are ever in need of assistance, feel free to reach out to us at reviews@trugreenmail.com any time as our team is always more than happy to help. -RS

Rated 1 out of 5 stars

This company is quite comical.

This company is quite comical.
Caught them in my ring camera taking a break. Got out the truck walked around the house, replaced card on door, got back In the truck and left. Ofcourse the tech was reported. Came back out a few days later. Dropped something to kill off all my grass. Will nvr use this company again.

31 August 2022
Unprompted review
TruGreen - Newport News logo

Reply from TruGreen - Newport News

Hi Dale, we are sorry to hear that you are having issues with our service. Our goal is to give great service every time we’re on your lawn. Please send us an email at reviews@trugreenmail.com with your name and account number so we can review and get in touch. Thank you!

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