We were not contacted for 2024 season. We hired another company to do our lawn this season. The company we hired did a treatment 3 weeks ago then Trugreen came same week and spread their treatment on... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
TruGreen Chem Lawn uses toxic and dangerous chemicals that turned my lawn into a bio weapon ... my landlord fertilized without my consent, and now my lawn is useless to enjoy and be on for myself and... See more
I recently switched to tru green after hearing positive reviews about them. I paid up front for 7 services. My lawn looks worse than ever. Apparently I have only had 3 treatments with my last eight we... See more
For my first!! My first service.. I was told I would be text 24 hours before service as heads up. The day after I ordered service (mind you I was told they would be at my house for service in about a... See more
Company replied
Company details
Written by the company
TruGreen has been the trusted choice for easy and affordable lawn care for over 50 years. We provide aeration, overseeding, fertilization, weed control, and other services tailored to your lawn's needs. We also offer tree and shrub care as well as defense against mosquitoes and other outdoor pests. We believe life should be lived outside, and our tailored lawn plans and expert specialists help us serve our community and loyal customers every day.
Written by the company
TruGreen Guarantee
Our work is backed by the TruGreen Guarantee
TruGreen will gladly visit your property as needed between scheduled visits to ensure your satisfaction. Guarantee applies to annual plan customers only.
Contact info
2435 West Custer Road, 84104, Salt Lake City, UT, United States
- (801) 974-5429
2.6
Poor
4 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We were not contacted for 2024 season
We were not contacted for 2024 season. We hired another company to do our lawn this season. The company we hired did a treatment 3 weeks ago then Trugreen came same week and spread their treatment on top without contacting us. Now our one acre lot is burning. Trugreen will not return our calls. Horrible situation and total crickets. We are fuming mad. Utah Trugreen is a total scam.
18 March 2024
Unprompted review
Reply from TruGreen - Salt Lake City
Hi Bob, we would like to apologize for your negative experience with our service. We would like to learn more about your situation so we can work to make things right. Please email us at reviews@trugreenmail.com with your name and account number. We look forward to hearing from you! -MS
TruGreen Chem Lawn uses toxic and…
TruGreen Chem Lawn uses toxic and dangerous chemicals that turned my lawn into a bio weapon ... my landlord fertilized without my consent, and now my lawn is useless to enjoy and be on for myself and my dog, if I want to be safe from this cancer causing ... I would rather pull weeds than use a dirty bunch of so called lawn care specialists ... pure evil and disgusting. Disgraceful and you should be out lawed to put any of this poison in anyone's lwans.
5 May 2023
Unprompted review
Worst service
I recently switched to tru green after hearing positive reviews about them. I paid up front for 7 services. My lawn looks worse than ever. Apparently I have only had 3 treatments with my last eight weeks ago. I spoke with customer service who told me to "relax" and they would come out in the next few days. They have no explanation as to why I havent been getting my treatments as paid for. James Rimkus was condenscending and told me his life history of working at a bank in customer service. I am not sure of the relevance of this other than him just talking. My weeds are proliferating and taking over my lawn. I cannot express how unhappy I am with this company and the service provided
4 August 2022
Unprompted review
For my first!
For my first!! My first service.. I was told I would be text 24 hours before service as heads up. The day after I ordered service (mind you I was told they would be at my house for service in about a week) they show up without warning. I was going to mow my lawn today and had hoses out, pool toys, kids toys.. my garden was not covered and he sprayed! What all over my things!! My garden!! Are you kidding me! Or did not spray around all those things… and I paid for half service. I am soooo upset. Canceled my service. I will say the the customer service lady was extremely nice and really tried to help me.
21 July 2021
Unprompted review
Reply from TruGreen - Salt Lake City
Hi Joanna, we're sorry to hear you’ve cancelled your service with us. Our goal is to give great service every time we’re on your lawn and it sounds like we missed the mark for you. If there is anything we can do for you at this time, please email us at reviews@trugreenmail.com so we can get in touch.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.