Trulawn Reviews 447

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting their efficiency and attention to detail. The service provided is frequently described as excellent, with many people noting the seamless process from initial inquiry to installation, and the high quality of the workmanship. Reviewers are thrilled with the product, often mentioning how it has transformed their gardens and looks stunning, providing a great user experience for both families and pets. However, some customers also noted issues with communication, where calls were not returned, and concerns about after-sales support for product defects like unpleasant odors and lifting grass.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Product

Customers had positive experiences with the product, often describing the artificial grass as amazing,... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the high-quality... See more

User experience

Customers consistently note positive experiences with the user experience, describing the entire process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing job start to finish! From Daniel coming out, running through the best options for us and providing an estimate to Brian and his install team who have done a fantastic job and left the garden... See more

Company replied

Rated 5 out of 5 stars

Billy and his team did a fantastic job laying my rear garden lawn appx 135sqm they completed it in three days they never stopped I kept them well hydrated as it was a very hot three days. They left... See more

Company replied

Rated 5 out of 5 stars

We originally had a quote from these guys 2 years ago so we were impressed they the price hadn’t increased since! We were lucky that Trulawn had a few days to fill due to finishing a big job early so... See more

Company replied

Rated 5 out of 5 stars

From my initial enquiry through to getting my beautiful new lawn, I couldn’t fault these guys. Everyone I interacted with was courteous and helpful and the installation was quick and painless. They ev... See more

Company replied


Company details

  1. #11 of 14 best companies in Landscaping Service
  2. #5 of 9 best companies in Landscape Gardener
  3. #37 of 64 best companies in Landscaping Supply Shop

About Trulawn

Written by the company

Trulawn Artificial Grass Installers

Trulawn Artificial Grass Installers

Trulawn have been supplying and installing high quality artificial grass nationwide since 2009.

We use the best in materials and methods to make sure your lawn looks great and lasts for many years to come.

All of our grasses are soft and suitable for children and pets to use for everyday play.

With our low maintenance grass you don't have to worry about feed, seed, mud or mowing anymore!

Call 01252 819695 for free quote today!

Soft tick
Durable tick
Quick Draining tick
UV Stabilised tick
Child Safe tick
Pet Friendly tick
Visit our Website

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

447 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Super putting green installed

Just had a putting green installed by Ben and the team. Brilliant job, great lads. They were punctual, worked hard, were collaborative in understanding what I was looking for and left the place clean and tidy. Would absolutely recommend Trulawn from the first interaction, initial site visit through to install

9 May 2024
Unprompted review
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Reply from Trulawn

Hi Paul. We're so glad to hear this feedback about your experience with Ben and the team! Thank you for choosing Trulawn for your transformation, we hope you enjoy getting some practise in on your new green!

Rated 1 out of 5 stars

shocking customer service

I Had grass fitted in September 2023 and am still waiting for a fault to be fixed. I have contacted both Trulawn and the fitter of the grass many times and keep being advised something will happen but never does. Customer service is shocking its now 8 months down the line and the grass is still faulty with no sign of replacement. I'm just getting ignored now so hoping a public review might help.

15 May 2024
Unprompted review
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Reply from Trulawn

Hi Dan. We've requested more information from you as it's not clear what this relates to based on just your name. If your grass was purchased and fit by another company then any proceedings related to faults would go through them. If you'd like further assistance please give us a call on 0800 2100 461 or email into sales@trulawn.co.uk. Many thanks

Rated 1 out of 5 stars

POOCH grass - waste of money!

We feel like we were sold the POOCH grass with unrealistic promises! Supposedly, it would NOT smell of urine, like the "cheap alternatives"! My husband noticed the smell after it being laid for just ONE week! By 2nd week, despite some heavy rain, the smell is still there! I have heavily hosed the garden to "reactivate" the anti-odour product - but the following day it still smells! We have a family gathering this afternoon, abd the weather is lovely (for first time this year) and our garden smells of wee!!! We will definitely be telling other friends what a waste of money it is, we are so disappointed!

1 May 2024
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Reply from Trulawn

Hi Trudy. Sorry to hear you're not entirely happy with the Pooch. Just like humans, every dog is different and there is no specific guarantee against odours for this reason. We're here to offer further advice if you'd like to contact our customer service team on 0800 2100 461 or email sales@trulawn.co.uk. Thanks

Rated 5 out of 5 stars

The top people for the job!

From start to finish these people were amazing - Daniel came along with samples, really knew his stuff and was able to advise on the best product for my lawn and my family. The admin staff were great at helping organise the install, and made sure to keep me up to date with the process. The installers were really friendly, polite and worked so quickly! They did a great clean up job afterwards, and they gave me information on maintenance. If you are after artificial lawn then these are the people for the job!

10 May 2024
Unprompted review
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Reply from Trulawn

Hi Joanna. We're so glad to hear you were happy with the service you received from our team, and that you found the process organised. Thank you for choosing Trulawn for your transformation, we hope you enjoy your new lawn!

Rated 5 out of 5 stars

Excellent service from first enquiry to…

Excellent service from first enquiry to completion of installation. I have recommended unreservedly to my next door neighbour. Also, a very reasonable all-in price.

1 May 2024
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Reply from Trulawn

Hi Rhodri. Thank you for this feedback about your experience, we're so glad to hear you'd recommend us. We hope you enjoy using your new lawn, have a great day!

Rated 5 out of 5 stars

Really Supreme experience

We recently had the Supreme ‘grass’ laid in our garden and we couldn’t be more pleased with both the experience and end result. Particular thanks to Aaron who came to give us a quote (and answered lots of question!), and to Adam and the team who were friendly, professional, and completed the work in just two days.

Thanks so much, our garden looks fabulous and we couldn’t be happier.

16 April 2024
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Reply from Trulawn

Hi Jennifer. Thanks for this great feedback about your surveyor Aaron, and the installation team led by Adam. We're so pleased you're happy with the results. Have a great time using your new lawn!

Rated 5 out of 5 stars

Fantastic team here lead by Brian

Fantastic team here lead by Brian. So very good.

29 April 2024
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Reply from Trulawn

Hi Milton & Jennifer. We're glad to hear this feedback about Brian and his team. We hope you enjoy your new lawn, and thank you for choosing Trulawn for your transformation.

Rated 5 out of 5 stars

Trulawn Pooch

Fantastic product. Good price, guys that fitted it were quick professional and helpful

3 May 2024
Unprompted review
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Reply from Trulawn

Hi Clare. We're happy to hear this great feedback! Enjoy your brand new Pooch lawn, and thank you for choosing Trulawn.

Rated 5 out of 5 stars

TruLawn - West Midlands - Amazing!

We recently had artificial grass installed in our back garden through Trulawn. The whole quotation process with Zia was fast and simple, and the installation mirrored this to! The guys on site were extremely friendly and efficient, and we absolutely love our new garden! Thank you to all of you! Xxx

26 April 2024
Unprompted review
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Reply from Trulawn

Hi Sophie. It's great to hear this feedback about your experience, we're so glad to hear you were pleased with the process and the results! We hope you have a great time using your new lawn.

Rated 4 out of 5 stars

Your saleswoman Debbie sold your…

Your saleswoman Debbie sold your product excellently with confidence and commitment and your team installed the grass.

22 April 2024
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Reply from Trulawn

Hi Jayne. It's great to hear this feedback about Debbie, we've passed on your positive words to her. Thank you for choosing Trulawn for your installation, have a great time using your new grass!

Rated 5 out of 5 stars

I’m happy with Trulawn Job

I’m happy with Trulawn Job ! Everything is done professionally ! It was two boys one was name Brian i forgot the other guy’s name 😀but thank you 🙏 guys so mush ! 😎😎😎

19 April 2024
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Reply from Trulawn

Hi Liudmyla. We're happy to hear you're pleased with the work carried out for you by the team. Thank you for choosing Trulawn for your transformation, we hope you enjoy your grass.

Rated 5 out of 5 stars

Just wow!!

What a transformation!! I thankfully have a lovely lawn but a large 35m2 decking that was always shabby looking no matter how many times I oiled it, sanded it then painted it and feels like I wasted hours on it. The costs for all of these materials are not cheap either! The slightest bit of rain made the decking treacherous and many unintentional splits have been done over the years…!
The Trulawn service was great from the minute I picked up the phone for a quote through to installation. The price was a third cheaper than other big companies I had quotes from. So would definitely recommend.
I have a beautiful useable space that feels like carpet to walk on and is just so clean and looks amazing.
It took less than a day to lay and even had an underlay for decking to make it softer. I wish I had done this years ago and saved my aching back 😄

17 April 2024
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Reply from Trulawn

Hi Clare. Thank you for this great review regarding your experience with Trulawn. We're so glad it's made such a difference to your decking (and your back!) We hope you continue to enjoy your new grass, have a great day.

Rated 5 out of 5 stars

Trulawn

Trulawn - York

Absolutely delighted with everything Andrew and the team did for us. We were shown every option and had the benefits of each alternative explained.

The installation was carried efficiently and to a very high standard. We couldn’t be happier.

19 April 2024
Unprompted review
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Reply from Trulawn

Hi Graham. We're so pleased to hear you were happy with the work done for you by Andrew and the team at Trulawn York. Thank you for the feedback, we hope you have a great time using your new grass!

Rated 5 out of 5 stars

Really happy with our new lawn

Really happy with our new lawn. Zee and his team were very efficient and friendly and left the area very clean and tidy. Would reccomend Trulawns services to anyone!

24 April 2024
Unprompted review
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Reply from Trulawn

Hi Tamsin. We're so glad to hear your feedback about your installation team and that you're happy with the transformation. Thank you for choosing Trulawn, we hope you enjoy your lawn!

Rated 5 out of 5 stars

Very quick quote and fitting

Very quick quote and fitting. The fitting team were excellent and the product is great. New payment system isn't working but that's a very minor thing.

16 April 2024
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Reply from Trulawn

Hi Tom. Thanks for the feedback about your experience. We're so glad you found the team excellent and are loving the new grass! We're keeping an eye on our online systems to make sure they work as expected. We hope you enjoy your new lawn!

Rated 5 out of 5 stars

The team did a good job

The team did a good job. They were nice and friendly and left the area clean and tidy.

9 April 2024
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Reply from Trulawn

Hi J Beaven. Thanks for the feedback about your installation team, it's great to hear you were happy with their work. We hope you enjoy your lawn and thank you for choosing Trulawn.

Rated 5 out of 5 stars

Excellent workmanship

Zia and his team transformed our garden! I cannot praise their hard work, dedication and attention to detail enough.. all of the team were extremely polite and respectful and I will be using them again to makeover my front garden and also have no hesitation in recommending them.
Thank you once again!

3 April 2024
Unprompted review
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Reply from Trulawn

Hi Helen. It's great to hear this feedback about Zia and the team at Trulawn Wolverhampton. We're so pleased you're happy with the results of your transformation. Have a great time using your new grass!

Rated 5 out of 5 stars

Great, proffessional service

We had a few quotes to get our lawn transformed but Trulawn were the most informative and reliable.
They visited the house and took some measurements and that evening sent me a reasonable quote. We arranged a convenient time for the work to be carried out and we could not be happier with the results. The guys were professional and informative. The whole process took less than two days. We would 100% recommend Trulawn.

21 March 2024
Unprompted review
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Reply from Trulawn

Hi Tash. Thank you for this excellent feedback about your experience with the team. It's great to hear how happy you are with the results. We appreciate you choosing Trulawn for your makeover, and hope it brings you a lot of joy!

Rated 5 out of 5 stars

A really professional service from Zia…

A really professional service from Zia and his team. You have made an amazing difference to the garden and the children can now play without getting soaked in mud You all worked so hard to complete the project and we are really impressed with the results.

21 March 2024
Unprompted review
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Reply from Trulawn

Hi Ellis and Sal. Thanks for this amazing feedback about your experience. We're so glad you're pleased with your transformation. Have a great day!

Rated 5 out of 5 stars

Fantastic job done by 3 professional…

Fantastic job done by 3 professional and polite men! Very pleased indeed, and thank you for all the updates and to the workmen for working in the rain!

14 March 2024
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Reply from Trulawn

Hi Ruth. Thank you for choosing Trulawn for your transformation, we're so glad to hear this positive feedback about your experience. Have a great day and enjoy your new lawn!

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