Trulyoffice Reviews 

178
•
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

There's features I'd like to have. For slides, I want to remove the background in pictures. I couldn't find that function. For animations in Slides, I want to change the pivot point on objects and i... See more

Rated 5 out of 5 stars

Amazing product for an affordable price! Truly Office exceeded my expectations with its apps, features and support. You get the complete package and some more in a simple one-time purchase. It works s... See more

Rated 5 out of 5 stars

This is as close to MS Word as any write program can get. Having had MS Word before, it is like coming home. I've tried Word Perfect and Apache Open Office and struggled with both, especially not havi... See more

Rated 1 out of 5 stars

I ordered the Truly Office Family Lifetime License and followed their directions, entering my activation code. That took me to a store where they wanted me to buy it again. No one answers their pho... See more

Company details

  1. Software company

Written by the company

A full suite of office software that integrates into your life so seamlessly, you’ll actually be productive. Easily access all your documents from anywhere, so you can work where you do your best work whether it’s on a train, in a coffee shop, or even at the office.


Contact info

3.8

Great

TrustScore 4 out of 5

178 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(178)

20 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

A decent fallback, but jury still out - Probably good for folks who do not have a lot of MS Office documents

It seems that it would be a good fallback if I lost MS Office. But bottom line, it seems that the cost probably does not justify the shift to TrulyOffice. I have gone back to MS after an early try at Truly, but I will experiment further with Trulyoffice over the next year. Too much formatting was lost in the Trulyoffice version of the Apps, particularly Excel to TrulySheets, so a fast switch at this time was/is too burdensome.

11 September 2024
Rated 5 out of 5 stars

Enjoying Truly Office Thanks To Daniel

Daniel made my experience absolutely enjoyable from start to finish. How blessed I was to get Daniel on the first try. I LIKE HIM!!! He understood how important it was for this seventy-plus widow, on a tight fixed income, to take a few days, use the Truly Office Student Suite, and transition from Microsoft Office. The Daniel-Bonus for me was how kind and patient he was as he spent time with me on the phone, walking me visually through my questions. Bottom-line: I am absolutely delighted to be free from Microsoft's yearly subscription and thoroughly pleased with my Truly Office ! And I found I could customize it for my personal use and performance. THANK YOU DANIEL ! I am not only recommending Truly Office, I am recommending they ask for Daniel -- TO Customer Service Representative/Technician.
Graciously,
Mrs. J

28 September 2024
Rated 1 out of 5 stars

8 days since I purchased the product

8 days since I purchased the product, they processed my credit card and sent me a receipt and I have yet to receive a key to download and/or unlock the product. Not sure if the purchase of this product was an wise idea.

19 September 2024
Trulyoffice logo

Reply from Trulyoffice

Hi Donald,

Thank you for your feedback, and we sincerely apologize for any inconvenience. We wanted to let you know that we did send the product key on the same day of your purchase, but it's possible that the email may have gone to your spam or junk folder by mistake. To ensure you have what you need, I have just resent the key again.

If you still can't locate the email, please feel free to reach out, and we'll be happy to assist further to ensure you receive your product without any further delay. We appreciate your patience and understanding!

Rated 5 out of 5 stars

Awesome customer service

Awesome customer service! A very smart office suite alternative.

16 September 2024
Trulyoffice logo

Reply from Trulyoffice

Hi, Thank you for your feedback! We’re happy to hear that you’re satisfied with our service, and your purchased software.

Rated 5 out of 5 stars

Emre provided great help

Emre helped me install my Truly Office 2024 on my laptop and desktop. I am not very technical. He provided great advice and help and was very helpful. Thank you, Emre!

10 September 2024
Unprompted review
Trulyoffice logo

Reply from Trulyoffice

Hi, thank you for your feedback! We’re delighted to hear that you’re satisfied with our service, and we appreciate your purchase from our store.

Rated 1 out of 5 stars

Trulyoffice is a scam

Trulyoffice is the SoftMaker program. The promised cloud (called truly cloud) does not exist. When you click on the link to unlock the software, you're taken to the SoftMaker website. Don't buy anything from them, it's a scam. Last but not least... The user manual does not exist.

6 September 2024
Unprompted review
Trulyoffice logo

Reply from Trulyoffice

Hi Pascal,

Thank you for sharing your feedback, and we sincerely apologize for any confusion and frustration you experienced. We would like to clarify that SoftMaker is our trusted partner.

We also apologize for not being able to provide you access to the Truly Cloud service immediately. We have sent you an invitation now, although we understand that since you've received a refund, you may no longer be interested in using it. Nonetheless, the invitation has been sent should you decide to give it another try.

As for the user manual, it is indeed available within the applications. To access it, simply click on the "?" icon in the toolbar and select "User Manual." Each application, such as Word, Slides, and Sheets, has its own manual for easy reference. If you need any further assistance, please don't hesitate to reach out to us. We hope this helps clarify things!

- TrulyOffice

Rated 5 out of 5 stars

Emre from Truly Office diagnosed my…

Emre from Truly Office diagnosed my issue, sent me to the right place, and way finished in less than 5 minutes.
Chris Woods

6 September 2024
Unprompted review
Trulyoffice logo

Reply from Trulyoffice

Hi, thank you for your positive feedback! We’re delighted to hear that you’re satisfied with our level of service, and we appreciate your purchase from our store!

Rated 5 out of 5 stars

Great product

I talked to a customer rep and was able to get all my questions answered in one call. What a novel experience. I then ordered and within 5 minutes had the link to download the product and install it.
I tested the two parts, word & sheets that i wanted and was pleased they worked with my Microsoft files. The programs are a little different and will take some getting used to, but I am glad I am no longer at Microsoft's mercy.

25 August 2024
Trulyoffice logo

Reply from Trulyoffice

Hi Ed, Thank you for your feedback and we are glad that you appreciate our level of service.

Rated 5 out of 5 stars

Great alternative to Microsoft

I did NOT want to pay for a yearly subscription just to have access to Word and Excel. I also wasn't happy about shelling out $150 as a one-time fee for download to only ONE computer. I was very interested to look into alternatives, and decided to try Trulyoffice; $60 as a one-time fee for download to up to FIVE computers? Sign me up! My only concerns were similarity in user-friendliness and compatibility with Word documents. I had nothing to worry about. Trulyoffice works in virtually the same way with the same features, and I have had zero compatibility issues. I'm a very satisified customer and would recommend Truly as an alternative to Word for anyone who is tired of all the money grabbing by Microsoft.

8 August 2024
Trulyoffice logo

Reply from Trulyoffice

Hello, thank you for taking the time to provide this feedback. We look forward to your next purchase! - Chase

Rated 3 out of 5 stars

Regrets

Up till now, I can't use my Word application. That expense makes no sense to me. No use. Ppt and Excel are good, though.

12 August 2024
Rated 5 out of 5 stars

Very pleased with the item and very…

Very pleased with the item and very pleased with seller! Customer service was wonderful when I needed to reach out for some help.

2 August 2024
Trulyoffice logo

Reply from Trulyoffice

Hello, we appreciate your positive feedback about our product and service!

Rated 1 out of 5 stars

I bought Truly office with Amazon

I bought Truly office with Amazon. I've got activation key from them. Truly office doesn't provide the option to download the product unless you buy it again. Truly customer service doesn't respond. It sucks.

3 August 2024
Unprompted review
Rated 4 out of 5 stars

Truly Office is Truly Better

There are some short-cuts that I can use in Excel that I can't in Sheets. So convenience isn't quite the same. But I do appreciate the lifetime subscription at a low price and being unaffected by the whole Microsoft debacle. Thank you

25 July 2024
Trulyoffice logo

Reply from Trulyoffice

Hi, thank you for your honest feedback!

Rated 3 out of 5 stars

Not for me.

It doesn't read docx files as well as I had hoped. There is no text-to-speech function, among other nuisances. I suppose if you do original text, it will work fine, but there is a notable learning curve involved.

23 July 2024
Rated 1 out of 5 stars

I cancelled out within a couple of days…

I cancelled out within a couple of days as the program was not to my liking. Did not meet my needs.

8 June 2024
Trulyoffice logo

Reply from Trulyoffice

Hello, thank you for sharing your feedback. We’re sorry to hear that our program did not meet your expectations. We aim to provide valuable content and a positive experience for all our customers, and we regret that we fell short in your case.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look