There's features I'd like to have. For slides, I want to remove the background in pictures. I couldn't find that function. For animations in Slides, I want to change the pivot point on objects and i... See more
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See what reviewers are saying
Amazing product for an affordable price! Truly Office exceeded my expectations with its apps, features and support. You get the complete package and some more in a simple one-time purchase. It works s... See more
This is as close to MS Word as any write program can get. Having had MS Word before, it is like coming home. I've tried Word Perfect and Apache Open Office and struggled with both, especially not havi... See more
I ordered the Truly Office Family Lifetime License and followed their directions, entering my activation code. That took me to a store where they wanted me to buy it again. No one answers their pho... See more
Company details
Written by the company
A full suite of office software that integrates into your life so seamlessly, you’ll actually be productive. Easily access all your documents from anywhere, so you can work where you do your best work whether it’s on a train, in a coffee shop, or even at the office.
Contact info
1209 Orange Street, 19801, Wilmington, United States
- +1 307-317-4821
- master@trulyoffice.com
- trulyoffice.com
3.8
Great
178 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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tech support
hi. Had first , i was getting frustrated. Eric took the time and resolved the problem by going into the laptop to install the software himself. I think it was hard because it was an old laptop. He did a great job installing software in 2 laptops. Am all set.
19 July 2024
Unprompted review
Easy install works great.
28 June 2024
Reply from Trulyoffice
Hi, thank you for the time to leave this feedback!
Love the product and was so easy to…
Love the product and was so easy to install and use!!!
17 June 2024
Reply from Trulyoffice
Hi, thank you for the feedback and for taking the time to share this!
Reply from Trulyoffice
Thank you for your feedback! Feel free to reach out to our support if you need assistance!
I am a non tech type
I am a non tech type. That said, I am learning. This program is different than other spread sheets I have used. The layout is harder to find the icons I use most. Some functions act differently with totaling colums. The color selection is poor for fill colors. I have been using Libre Office, free version. Works fine but freezes on me. I hope the problems here are just me.
3 June 2024
Reply from Trulyoffice
Hi Donald, we're sorry to learn that you're having issues with our software. Please contact our support via live chat on the site - our agents should be able to help you.
The Product is Good; Support Not So Good.
I'm using TrulyOffice to replace MS Word and MS Excel. So far, the two apps seem to function the same as the MS counterparts. The one exception is filtering by column values. In MS Excel, if there is a filter in place, then clicking on the column drop-down and then clicking "OK" will reapply the filter, removing any rows that don't match. With the Trulyoffice spreadsheet app, you have to make a change to the filter, click OK, then change it back and click OK in order for it to update.
The customer support is terrible. The email I received after purchasing had two large blue boxed that said "Click here to download." Clicking did nothing. I locate their Facebook page, which claims to be "open 24 hours" and asked how to download the files. I've never received a response. I email their support team and have never received a response. In reviewing their email again, I noticed another set of links for downloading near the bottom of the rather long email. Those worked.
11 June 2024
Reply from Trulyoffice
Hi Joe, thank you for your honest feedback. We're pleased that you find the TrulyOffice apps effective as replacements for MS Word and Excel. We apologize for the inconvenience with the spreadsheet filter function and for the delayed response. We are committed to improving our customer service and will work on making our download instructions clearer. If you have other concerns, you can reach out to our 24/7 chat support on our website or contact us via email or our hotline.
Lack of Answers
Lack of Answers. No followup.
I asked a simple question of "how to change and keep the default font" and was told I would be gotten back to. The incident occurred on the third, and I have heard nothing.
During my trial I also suggested that Truly Office work more like WPS Office and instead of having multiple programs, it becomes a suite. Again heard nothing back.
The support technician should have gotten back to me within three days. Really like Rumble, but am disappointed with the office suite so far.
3 June 2024
Reply from Trulyoffice
Hi Bryan, thank you for your feedback and for bringing this to our attention. We apologize for the delay in responding to your questions and suggestions. We have already provided you additional advice on how to resolve this issue, so please check your email. We are committed to improving our support response times and your overall experience with our office suite.
i have not been able to install sofeware
6 June 2024
Reply from Trulyoffice
Hi Rich, we're sorry to hear that you're having problems. Please contact our support by phone listed on the website, or via live chat. Our agents will be able to help you immediately.
Customer Service is Fantastic
Customer Service is - well it is something that has not existed since the 1960s, FANTASTIC. I work at all hours and needed help at 05:00 CST and was able to reach their 24/7 line within minutes. Another time I needed help and used the chat. Emre was quick to answer; highly knowledgeable; and willing to explain to me rather than send me somewhere else. At this point I have used their word and excel products that are easily to use (assuming you know the MS version). Great Product.
6 June 2024
Unprompted review
Reply from Trulyoffice
Hi, thanks for your kind words.
Reply from Trulyoffice
Hello, thank you for taking the time to give us the feedback.
APA 7 format
You do not have APA or other types of formatting as templates. It is not really user friendly when writing formal papers.
23 May 2024
Excellent customer service
Excellent customer service, everyone was so friendly and patient with me. They even helped me remotely!
15 May 2024
Response to my concerns
Response to my concerns were quickly resolved thanks to Emre. Great program thus far. It's working well and I am pleased.
Thank you Emre
28 May 2024
Unprompted review
Not what I needed
I think Truly Office is good in the sense that it's not as bloated as MS Office and respects your privacy, but my biggest issue has been the lack of templates. I write resumes for people and the resume templates are just not very good at all. If they were to revamp their templates and have hundreds or thousands of well formatted, professional resume templates and other templates, I would be on board, but until that happens I'll keep using MS Word.
10 May 2024
Reply from Trulyoffice
Hi Neil,
We appreciate your feedback and take it very seriously. We would like to take this opportunity to apologize for any inconvenience caused.
Our team was dedicated to providing high-quality products and services, and we wanted to ensure that every customer is satisfied.
We kindly ask if you could consider revising your review based on your experience with us after addressing your concerns. We want to make sure that you are completely satisfied with our product/service and would appreciate the opportunity to resolve any issues you may have encountered.
Thank you for choosing our company, and we hope to hear back from you soon.
Not user friendly
Not user friendly. Unable to locate ANY user manual. My attempt to contact tech support kept sending me to pcloud. Their support was worthless. An online or printable user manual would be helpful. Also I was unable to easily change settings in the apps. Not a happy camper at this point.
10 May 2024
Reply from Trulyoffice
Hello David,
Thank you for taking the time to share your feedback with us. I wanted to personally address the concerns you've expressed in your recent review regarding our communication and support. We genuinely value your feedback, and I want to assure you that we are committed to resolving any issues you may be facing.
Upon reviewing our records, it appears that we have sent you several emails in an effort to assist you with your concerns. However, it seems we have not yet received a response from you. We understand that timely communication is crucial, and we're eager to help resolve your concerns as swiftly as possible.
In addition to email correspondence, please keep in mind that we offer multiple channels for support. Our real-time chat support and phone support, both accessible through our website, are available for you to reach out and receive immediate assistance. If you find that emails are not reaching you or are getting lost, these alternatives can provide a more direct and responsive way to address your concerns.
We're dedicated to ensuring that your experience with our products and services is a positive one. Your satisfaction is our priority, and we're here to assist you every step of the way.
If you could kindly respond to our emails or reach out through our real-time chat or phone support, we would greatly appreciate the opportunity to address your concerns promptly and comprehensively.
Thank you for your understanding, and we look forward to assisting you further.
Best regards,
Truly Office Support Team
Reply from Trulyoffice
Hello,
Thank you so much for your positive review! We are thrilled to hear that you had a great experience and found everything to your satisfaction.
Your kind words and feedback motivate us to keep improving and delivering top-notch service to our customers. We're glad you enjoyed your visit to our site and found it user-friendly and helpful.
If you have any further comments, questions, or suggestions, please do not hesitate to reach out. We look forward to serving you again soon!
Best regards,
Truly Office Customer Support Team
Bryan was a big
Bryan was a big help in getting my problem resolved. Thank you so much. I appreciate the prompt response and his taking control of the situation.
16 May 2024
Unprompted review
Reply from Trulyoffice
Hello Richard,
Thank you for sharing your positive experience with Bryan! We are so pleased to hear that you enjoyed your time with us and that everything was to your satisfaction.
Your wonderful feedback helps us to keep improving and ensures that we continue to provide the best possible service to our customers. We are glad that our website served your needs well.
If there’s anything else we can assist you with or if you have any suggestions for further improvement, please don’t hesitate to contact us. We look forward to your next visit!
Best regards,
Truly Office Customer Support Team
This is just a repackaged version of…
This is just a repackaged version of Softmaker Office at a higher price.
4 May 2024
Reply from Trulyoffice
Hi,
Thank you for taking the time to share your thoughts with us. We appreciate your feedback and want to assure you that Truly Office is built on a foundation of innovation and user-centric design.
While we understand your concern, Truly Office is more than a repackaged version of Softmaker Office. Our product is meticulously crafted to offer a seamless and intuitive experience, with unique features tailored to meet the diverse needs of our users.
We constantly strive to provide value beyond price, focusing on quality, reliability, and ongoing support to ensure our customers receive the best possible experience. If you have any further questions or suggestions, please don't hesitate to reach out to our team.
Thank you for choosing Truly Office.
Best Regards,
Truly Office Support
Truly replacing Excel
Truly is a very useful tool in my accounting business. It takes a little getting used to after using excel for many years, but seems to be able to do everything that excel does and at a much lower cost. I will recommend it whenever I have the chance.
21 April 2024
Reply from Trulyoffice
Hi Robert,
We are incredibly grateful for your glowing review of our product! It’s wonderful to know that you had a positive experience and that our software met your needs.
Your feedback is invaluable and encourages us to keep striving for excellence. We are thrilled to know that our efforts to create a seamless and enjoyable experience have paid off for you.
If you have any further feedback, questions, or ideas, please do not hesitate to reach out. We are always here to help and eager to improve.
Kind regards,
Truly Office Customer Support Team
Good Bye Microsoft! Hello Trulyoffice :)
If you are used to working with Microsoft Office and their high fee's,
Trulyoffice will be a seamless transition.
Does everything as advertised and only a one time fee. No yearly subscription or work arounds.
It just works! Thank you Trulyoffice.
20 April 2024
Reply from Trulyoffice
Hi,
Thank you for taking the time to leave such a positive review of our product! We are delighted to hear that you had a fantastic experience and that everything met your expectations.
Your kind words and feedback motivate us to keep improving and delivering top-notch service to our customers.
If there is anything else we can do for you or if you have any suggestions for us, please feel free to get in touch. We look forward to welcoming you back soon!
Warm regards,
Truly Office Customer Support Team
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