Trulytravel Reviews 

This company should be avoided at all costs dishonest and unlawful.they don’t deserve 1star it should be minus. They are withholding 1000s of peoples money
TT809345

If i could give them 0 i would! Waiting for my refund since Aug 20. AVOID THIS COMPANY AT ALL COSTS! NOTHING BUT THEIVES HOLDING ONTO THOUSANDS OF PEOPLES MONEY!! No reply to emails, phone hung up on you. ABSOLUTE DISGRACE TO THE TRAVEL INDUSTRY! ALSO GO BY TRULY TRAVEL 🤬🤬🤬

STILL NO REFUND, NO CORRESPONDENCE BACK TO CONFIRM ANY REFUND DATE- DISGRACEFUL AND IS UNLAWFUL, YOUR COMPANY HAVE LEFT US NO OPTION BUT TO START COURT PROCEEDINGS AFTER WEVE FOLLOWED ALL OF YOUR REFUND PROCESSES. WE HAVE BEEN ON 3 HOLIDAYS WITH YOU BUT NOW WILL NEVER BOOK WITH YOU AGAIN ...TT761716

Disgraceful they take your money and run, they owe hundreds of not thousands of people refunded, it's been an extremely stressfully process and I'm still battling.

Please save yourself do not book

Ref TT791341.
Avoid at all costs, customer service is non existent, raising voices and overspeaking you to asking if there's anything else they can help you with after not explaining anything you have asked.
Holiday cancelled and I was advised no refund just credit notes they argued with me when I refused and advised I just wanted a refund. Now in a absolute ballache of a situation in getting any correspondence from them and being passed around this absolutely awful company.
Honestly never ever again will I book with Teletext and I will advise others not to do so either.

🛑 TRULY TRAVEL AKA TELETEXT HOLIDAYS 🛑

🛑 AVOID AVOID AVOID 🛑

CROOKS WHO STEAL YOUR MONEY
DO NOT BOOK YOUR HOLIDAY WITH THIS COMPANY YOU'LL BE LEFT HIGH N DRY LIKE THOUSANDS OF OTHERS WHO ARE NOW FIGHTING TO GET THEIR MONEY BACK.

COURT PROCEEDINGS STARTING IF MY REFUND IS NOT RECEIVED BY MIDNIGHT 9TH JANUARY 2021
TT786235 I'VE ALREADY WAITED 7 MONTHS NOW PAY UP

Teletext is a complete scam company acting illegally holding onto money after cancelling holidays. £3400 owed to us!! Been lied to and hung up on for weeks! GIVE US WHAT IS RIGHTFULLY OURS! You wouldn’t expect
To have to give free holidays so what makes you think you can take other peoples money? It’s called stealing

Long and short of it, I was informed by the airline that my flights have been cancelled. Teletext holidays apparently can't see this on their system (with 3 weeks left till departure) and keep telling me to expect my tickets. Also (to add) the airline told me they hadn't flown to my chosen destination since March 2020 yet my holiday was rescheduled by TT in August 2020 with this same Airline!!! I honestly don't know what to do. I am in total despair right now. They lie on the phone and hang up on you when they can't be bothered. TT should be avoided at ALL costs. I really hope that all affected inc me get their money back and after that I hope the company goes bust.

One day I will come face to face with Wayne perks and the tart who runs this crap outfit
I will get my day

Trading also as Teletext Holidays, total scammers, do not use. Ever!!!

TT752362
Truly travel also known as Teletext are disgraceful. They are breaking all laws, rules and regulations set up to protect the consumer. They owe us over £5000 and some of us are now desperate due to job losses. They leave fake reviews to try and get more bookings when they still owe thousands to thousands of people. All recorded delivery letters go unsigned and all emails bounce back. Give us our money Truly travel.

Pay me back my holiday money you thieves. Waited over 6 months TT782308.

TT753910 holiday was due to depart 16th May but was cancelled by teletext Holidays and still no refund been told lots of time money will
Be in my bank and never arrives staff lie all the time put the phone down on me when I ring up after waiting 50 mins for a answer ignore loads of emails sent to them phoned loads of tome to be lied to where is my money I want my hard earned money back now

Dear Customer,

We are writing to inform you that as a result of the impact of the Coronavirus on the travel industry, we are sadly in the process of cancelling your holiday.

As we booked your package holiday via Olympic Holidays we are now in a position to confirm their refund process which initially will take the form of a Protected Refund Credit Note to the value of your original holiday.

A Protected Refund Credit Note differs from a Credit Note in that it comes with the added ATOL/ABTA financial protection that you received when we originally booked your holiday with Olympic Holidays.

The Olympic Holidays Protected Refund Credit Note is valid for new bookings made with Olympic Holidays via Teletext Holidays before 31st July 2020, and travelling before 31st October 2021.

If you have not used your Olympic Holidays Protected Refund Credit Note by 31st July 2020 then Olympic Holidays have agreed to issue a refund which we will request on your behalf. To obtain this refund, please contact us at Please note this mailbox will not be active until 31st July 2020.

We will be receiving the refund Credit Notes from Olympic Holidays over the coming weeks and as they arrive we will be forwarding them to you. Please keep yours safe as we will need these details when you call us back to book...

We would like to take this opportunity to thank you for your patience during this extremely difficult time and look forward to speaking to you soon to rebook your holiday. We have set up the following dedicated phone number for you to call us to make your rebooking:020 7741 1466

Kind regards,
Teletext Holidays
Dear Mr.Nice,

Thank you for contacting us. Please be informed,

We would like to thank you for your continued patience currently we are offering credit note and refund you can cliam after 31 August 2020.

We are greatful for your patience during this time and assure you of our closest attention at all times.

For any further queries, feel free to contact us. We would be more than happy to assist you.

However most of the Holiday information is available FAQ page Link:

Thanks for booking a holiday with Teletext Holidays.

Regards,

Customer Support

TELETEXT HOLIDAYS
So now legal proceedings have been started

I totally agree with the other feedbacks. Worst company EVER!! we booked our Christmas holiday to Portugal back in February. Through teletext holidays. In early October I recieved an e-mail from jet2 they had cancelled our flights, they refunded teletext but we have not received anything from teletext. We still havn't heard about the hotel. I have rang and e-mailed TT many many times,only to be told to ring back next MARCH !! 're our refund. This is disgusting why can they at least refund our flight money which we know they have. Our holiday is TT773341. This has got to be the worst company EVER to deal with..... Avoid at all costs.

Booking ref TT761931

If I could give 0 stars, I would.

We booked pre covid, due to fly 16/03/2020. The area we were travelling to went into lockdown 14/03/2020, so I contacted teletext (truly travel) with regards to this. I was told my holiday was still live and if I didn’t not travel it was my choice and I would not receive a refund. I then contacted the accommodation who confirmed they were closed and they would not be taking payment for my stay. My inbound flight was also cancelled.

I had numerous conversations with teletext over the next couple of days, in which they maintained I must travel. On 15/03/2020, the evening before we were due to travel, they contacted me, told me my holiday was cancelled and I would receive a full refund within 14 days.

Of course, a refund I did not receive and after dozens of conversations with them over the last 9 months (most of which they told me I’d receive a refund within 7-10 days from that particular phone call), they told me the day before yesterday that I’m not eligible for a refund! Despite having no accommodation and no return flight.

The accommodation have been really helpful and have confirmed in writing that my holiday was cancelled 12/03/2020 and they haven’t taken any payment. They have also forwarded correspondence from the company teletext booked accommodation through, to the hotel, stating on 12/03/2020 my holiday was cancelled and they could not relocate me due to the lockdown.

I am now forced to begin legal proceedings to get the money I am owed back, plus interest and expenses.

Boycott this company at all costs, there are tens of thousands of people in the same situation as I am.

Absolute worst company!!

Holding back refunds from thousands of people illegally.

DO NOT BOOK WITH TRULY TRAVEL/TELETEXT HOLIDAYS!!

trulytravel/teletext holiday refunds, when you do get your money back,dont forget to seek legal advice about compensation we have been treated very badly for over 6 months.there are plenty of organisations out there just willing to help on a no win no fee basis good luck all.LETS BE RID OF THIS VERY POORLY RUN COMPANY FOR GOOD

6 months on and still waiting for my refund!😢

I have booked with them for years but never again.

This company also go under the name of teletext avoid at all costs they scam you and keep your money this company is very far from legit despite them being “atol” protected despite all the false possitive feedback on trustpilot do your research properly look at there replies on Twitter google them and look at every single negative feed back before even considering giving this company a single penny!!!