Abrahim was nothing less than stellar during the loan process. He was able to seek solutions and pivot when there was a road block with the first application. Ultimately, together we got it all wrappe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
-Outstanding communication! My loan officer (Delania Tak) and team kept me updated at every single stage of the HELOC process. -The team answered all my questions clearly and made me feel confident... See more
Company replied
"Big thanks to Steven Williams for helping me get the exact financing I needed! They moved quickly, kept me updated every step of the way, and made sure there were no surprises at closing. If you nee... See more
Company replied
The entire process was smooth and efficient. Abrahim was a great partner through the process. Although you all thought that it was taking longer, compared to where I started with a traditional bank, i... See more
Company replied
Company details
Written by the company
Truss Financial Group helps you secure VA, FHA, DSCR & jumbo reverse mortgages. Expert guidance, low rates & fast approvals. Start your loan today!
Contact info
999 Corporate Dr, Ste. 180 Ladera Ranch, 92694, Ladera Ranch, United States
- 888-878-7715
- hello@trussfinancialgroup.com
- trussfinancialgroup.com
4.7
Excellent
167 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’m very grateful for Abrahim and his…
I’m very grateful for Abrahim and his team. They went above and beyond, answered my questions, and truly made me feel taken care of. I highly recommend Abrahim to anyone looking for a knowledgeable and dependable loan officer!
4 June 2026
Reply from Truss Financial Group
This is so wonderful to hear! We’re glad we could help make things easy for you.
Kept me updated on status of…
Kept me updated on status of application and guided me through issues that needed to be corrected on my part which I was not aware of.
3 June 2026
Reply from Truss Financial Group
Thank you! We’re glad we could help you.
I realize that many people contributed…
I realize that many people contributed to the loan process, but David Paulsen really stands out in my mind for his help. He guided me through the loan process and advocated on my behalf. He also quickly responded to the questions I had along the way, He was definitely there for me from start to finish...no one can ask for more than that!
1 June 2026
Reply from Truss Financial Group
Thank you, F. Urban, for your kind words! We’re glad David was able to guide and support you throughout the loan process.
Every thing was easy and between phone…
Every thing was easy and between phone calls with live people and emails, it was easy.
22 May 2026
Reply from Truss Financial Group
Thank you, Samuel, for your kind words!
Made it easy for self employed to get…
Made it easy for self employed to get approved. Everything was seamless and team was responsive to any questions we had.
21 May 2026
Reply from Truss Financial Group
Thank you, Dubya, for your kind review! We’re happy we could make the approval process seamless for you.
Excellent service with effort made to…
Excellent service with effort made to fully communicate all details of the loan process.
18 May 2026
Reply from Truss Financial Group
Thank you, Rebecca, for your kind words! We’re glad we could make the loan process clear and smooth for you while keeping you informed every step of the way.
Truss Financial provided Excellent Service.
Truss Financial was great to work with. They provided up to date information on my refinance and were able to close earlier than expected. I would definitely recommend Truss Financial.
18 May 2026
Reply from Truss Financial Group
Thank you, Irving Castro, for your kind words and recommendation! We’re glad we could keep you informed throughout the refinance process and help close your loan earlier than expected.
Absolutely fantastic service / Alicia…
Absolutely fantastic service / Alicia was so professional & Helpful / I’m Happy I found this Company.
Gary Mobley
18 May 2026
Reply from Truss Financial Group
Thank you, Gary Mobley! We’re thrilled to hear Alicia provided such professional and helpful service — we truly appreciate your kind words and are glad you found us.
Reply from Truss Financial Group
Thank you, Debra, for your patience and feedback — we’re glad you were satisfied overall and will work on making the process smoother and faster.
Arnold did a great job super easy
21 May 2026
Reply from Truss Financial Group
Thank you, George Barr! We’re thrilled to hear Arnold made the process super easy and delivered a great experience.
Reply from Truss Financial Group
Thank you, Lisa Laskowitz! We’re so glad your HELOC process was fast and efficient, and that we could help get everything completed in under a week.
I was extremely impressed by the rapid…
I was extremely impressed by the rapid response from your team. I was guided and timely informed of each step of the process.
Sincerely
Dones Godwins
18 May 2026
Reply from Truss Financial Group
Thank you, Dones, for your kind words — we’re glad our team could provide quick support and keep you informed throughout the process!
They worked hard to get my approval!
They worked hard to get my approval. There were some technical issues on their part that took about a week for further feedback. But they got back on track and approval went smoothly. I am a litttle disapounted that my loan was sold to Shell Point and a month later, I am still waiting for funds. But Shell Point is now, very helpful too.
11 May 2026
Reply from Truss Financial Group
Thank you, Genevieve, for your patience and honest feedback — we’re glad we could get your approval completed smoothly, and we appreciate your understanding throughout the process.
Reply from Truss Financial Group
Thank you, Davis, for your kind feedback — we’re happy to hear the process was quick, easy, and well communicated throughout!
Great work and very responsive
15 May 2026
Reply from Truss Financial Group
Thank you, Sheldon, for your kind words — we’re glad you had a great experience and appreciated our responsiveness!
Confusing
It was confusing to be Honest. First I was speaking to your company then Woodbridge and a third company was involved and now the loan has been sold to Shell.
6 May 2026
Reply from Truss Financial Group
We understand how the involvement of multiple companies during the loan process can feel confusing, and we appreciate your feedback as we continue working to improve communication and clarity for our customers.
Delania Got Us Our Loan
Delania was able to provide the amount of money we required in a reasonable amount of time with reasonable broker fees and interest rate.
Also, they were able to handle my lien and I obtained the funds with perfect timing for my purposes
5 May 2026
Reply from Truss Financial Group
Thank you, Beverley, for your kind words! We’re thrilled Delania could help secure your loan smoothly and on time while handling the lien process efficiently for your needs.
Heather and Summer were very responsive…
Heather and Summer were very responsive and got us closed quickly!!
8 May 2026
Reply from Truss Financial Group
Thank you, Jim! We’re glad Heather and Summer could make the process smooth and quick for you!
Reply from Truss Financial Group
Thank you, Brad! We appreciate your kind words and are happy you had a friendly and great experience with us!
Great customer service my loan will be…
Great customer service my loan will be funded within 3 days!!
7 May 2026
Reply from Truss Financial Group
Thanks David for your positive feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.